We ordered a front door and 2 windows from Nordik. The windows were perfect but the front door was not what we agreed on in the contract (issues with the grill and trim).
Nordik agreed with us and was very accommodating. They took the door back and were working with us to find a replacement solution. They were very good sending sample ideas to look at etc.
Then, the person we were dealing with went on leave, and all of a sudden the new person told us we had to take the door as is and with zero flexibility. After some back and forth they ended up sending the bill to a collection agent (who gave us 10 days to pay) and at this point we had no choice but to pay almost $3000 (including instillation/deposit) for a door that we never received. Very unfortunate outcome.
- Approximate cost of services:
- $4,500.00
- Company Response
Hello Colin,
Thank you for reaching out you us. We are please to see that you are very happy with the windows, the concerns of the door have been addressed and we would like to come and install the door as per your order. Please feel free to reach out to our installation department to book your installation at 416-335-8323. Thank you.