Empower Home Comfort

Hi Michelle, thank you for reaching out to us, we are glad we were able to clear up misunderstandings regarding the coil installation and maintenance. Just as a reminder, to avoid damage to your furnace going forward, please make sure to change out your filter regularly based on the size and type of filter that you have. The pleated 16x25x1 MERV 8 filters we carry usually last up to 3 months unless the home has more pollutants. But if you are still using your washable filter then please make sure to clean it more frequently, possibly every month or maybe more often based on your situation. Since a clogged filter can lead to the coils freezing again and damaging your furnace. Please don't hesitate to contact us if you have any questions or require assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi Tim, thank you so much for the review and recommendation! We are very glad to know that you had a good experience with our sales and installation team members and that all your questions were answered! We always strive to provide high-quality service to all of our customers, and we are glad to hear that you were pleased with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi there, thank you so much for the review! We are very glad to know that you had a good experience with our service technician Brad and that he was able to resolve your issues! We always strive to provide high-quality service to all of our customers, and we are glad to hear that you were pleased with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi there, thank you so much for the review and recommendation! We are very glad to know that you had a good experience with our sales and installation team members and that all your questions were answered! We always strive to provide high-quality service to all of our customers, and we are glad to hear that you were pleased with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi Charlene and Phillip, thank you so much for the review! We are glad to know that you had a good experience with our service technician and that your issues were quickly resolved! We always strive to provide high-quality service to all of our customers and we are glad to hear that you were happy with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi Muhammad, thank you for reaching out. We're hoping to shed a bit of light on this situation surrounding the replacement of a gas appliance part. We understand you wanted us to provide you with the part, however, per manufacturer policy and gas code, replacing the burner in a natural gas unit such as your tankless water heater will need to be done by a licensed gas technician. There are lots of liability issues if individuals who are not licensed to do the work obtain and install these parts since it could become a serious hazard. If we are to obtain a part under warranty we must also be the ones to install that part, this is why when we make the warranty claim with the manufacturer it's absolutely necessary for us to provide a date for when the repair was done by us. This is why we cannot provide just the part to you. We can imagine your frustration surrounding the issue, and if you'd like to get in contact with us to discuss the matter further we can be reached at 1-800-375-8984 options 1 or info@empowerhomecomfort.ca. Thank you and please take care!

Sincerely,
Team Empower

Hi Sharon, thank you so much for the review and recommendation! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi Gabriel, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower