Reviews

2/10

Faulty unit within the warranty need to replace burner on Tankless unit but they want to take their service to replace the burner and they can not get me the part which under warranty. I will not recommend this company to anyone

Approximate cost of services:
$800.00
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Company Response

Hi Muhammad, thank you for reaching out. We're hoping to shed a bit of light on this situation surrounding the replacement of a gas appliance part. We understand you wanted us to provide you with the part, however, per manufacturer policy and gas code, replacing the burner in a natural gas unit such as your tankless water heater will need to be done by a licensed gas technician. There are lots of liability issues if individuals who are not licensed to do the work obtain and install these parts since it could become a serious hazard. If we are to obtain a part under warranty we must also be the ones to install that part, this is why when we make the warranty claim with the manufacturer it's absolutely necessary for us to provide a date for when the repair was done by us. This is why we cannot provide just the part to you. We can imagine your frustration surrounding the issue, and if you'd like to get in contact with us to discuss the matter further we can be reached at 1-800-375-8984 options 1 or info@empowerhomecomfort.ca. Thank you and please take care!

Sincerely,
Team Empower