I signed a contract with Jason at my home in Mississauga on April 14 2018. With a project start date of July 18. I got a call after the date saying they could not do the job then. I asked them to call back with another date in August as I was going off on vacation. I never got that call back.
I Finally placed several calls in September to Jason's cell phone left several messages. I also called the customer service line several times but no one picked up those calls.
On September 20 2018; I finally sent a fax and e-mail to Jason in Edmonton cc'ing customer service; requesting a full refund as per terms of the contract agreement. I gave them a bout 4 weeks, still no response and I sent another email October 23rd again request a full refund. On November 01 2018, I finally sent the final email (attaching the Govt. of Ontario's consumer complaint notice) stating that I would now be handing this off to the Ontario Consumer Protection Agency. I still have not heard back from Enviro paving. I am now in the process of formally filing that complaint; which could generate a fine of up to $50,000 against the company.
I would not advice anyone to use the service of this firm for two reasons – (1) it appears they have no representative here in (the GTA) Ontario – As I only noticed months later that Jeff was based out of Edmonton; (2) They have blatantly refused to respond to any of my communications to resolve this issue.
After several attempts to contact this outfit by the Ontario Consumers Protection Agency. Enviro paving has now been added to the "CONSUMERS BEWARE LIST" https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search
A fraud related report is also being filed against the Jason and company with the Toronto police.