Ideal Fence

Fences & Gates
Ottawa ON K4C 1L7
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90%

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Reviews for Ideal Fence

Average customer rating:
9.3 10 (15 reviews)

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Jeff in Ottawa
Jeff in Ottawa
1 review Ottawa, ON
10/10

Fence construction

We hired Ideal Fence to build a new fence around our backyard. Pierre was helpful and very direct about what would work for us and what it would cost. Their crews worked very efficiently and had the fence installed in a weeks time this spring (one day for post installation and fence construction a week later) We were very happy with the final product.

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Company Response

Thank you for the great review Jeff! We appreciate you taking the time to do this for us

Private User
Private User
Private User reviews Ottawa, ON
9/10

Installation of PVC Fence and Door

Quality installation, fair price, and fast turnaround once materials were in.

We would have liked more frequent updates on the status of the installation date though. We had to follow up a few times to ensure we weren't forgotten. We recognize that it's during a pandemic, but even a small update every two weeks would have been appreciated.

Still would recommend them wholeheartedly!

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Company Response

Thank you for the great review! We appreciate you taking the time to do this for us

Mike in Toronto
Mike in Toronto
0 reviews Ottawa, ON
10/10

Pressure Treated Fence

From the time we met Randy for a quote (best one out of 5 local companies) to the end when the crews finished up. We took on this project on our own and are amazed at the results. Our neighbors have been expressing to us about the workmanship carried out in this installation. First we had the post installers come in then Rock and his group finished off. We had 17 x 8 ft sections installed and a gate. It looks great. Will definitely be recommending Ideal fence to friends and co-workers.
Thank you Randy for delivering.

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Company Response

Thank you for the great review Mike! We appreciate you taking the time to do this for us.

Rick in Cornwall
Rick in Cornwall
1 review Cornwall, ON
10/10

Excellent Vinyl Fence!

I can highly recommend René and his team at Ideal Fence. They built a great vinyl fence for us and our neighbours love the fence as much as we do. I found that René is someone who can be trusted to do the job right, and his 5-year installation guarantee gives me the confidence that he stands behind the quality of his work. Thank you René, and everyone at Ideal Fence, for a job well done!

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Company Response

Thank you for the great review Rick! We appreciate you taking the time to do this for us.

Brenda in Manotick
Brenda in Manotick
1 review Ottawa, ON
10/10

Flexible schedule to work with our complex schedule

From the time they took during the sales process to the three phases of install (because of our complex excavation schedule), Rene and his team were great.

We selected a beautiful vinyl fence with a custom wrought iron section. The one corner of our property needed to come up and the team worked with our other team to ensure the fence height was level.

We have one gate latch that needs some adjustment however I am sure when I reach out, this will be done promptly.

Looking forward to enjoying our enclosed fence for years to come.

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Company Response

Thank you for taking the time to leave a review Brenda!! We appreciate this very much. It was a pleasure working with you and your husband as well.

Private User
Private User
Private User reviews Ottawa, ON
10/10

New Cedar fence

We are extremely satisfied wth the service and final product provided by Ideal Fence. From start to finish, they kept us informed. I would use again, and definitely recommend.

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Company Response

Thank for taking the time to leave a review Kevin!

Marquis a.
Marquis a.
0 reviews Ottawa, ON
10/10

Yard fence installation

We are very satisfied with everything about Ideal Fence. The price was competitive, service was excellent, and the product is exactly as advertised. I highly recommend Ideal Fence.

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Company Response

Thank you for taking the time to leave a review. We appreciate it

DA
DA
1 review Cumberland, ON
3/10

New Fence for pool enclosure

Salesperson (Francis) was great and worked with us to find a good product, the estimate was accurate and timelines to start/finish the project were respected. Final product looks good and is what we asked for, but unfortunately came with multiple frustrations.
- When they first started the work, they showed up with a poor hand drawn “plan” although my landscaper gave them a detailed plan.
- The wrong chainlink was ordered and installed (was only spotted by City Inspector), not the install staff.
- Grey brackets were installed (in certain spots) on a black fence and spray painted
- Fence was initially installed way too low in some areas, not allowing for freezing/movement
- Gate initially installed too low, not allowing full opening
- Impossible to reach the owner after leaving messages by both myself and my landscaper on multiple occasions
- Asked for faulty gate lock to be changed, was WD-40’d only, still causing issues today

Hopefully they will improve by having a knowledgeable person on site to make sure things are done right the first time.

1 of 1 people found this review helpful.
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Company Response

Hello Daniel, we appreciate you taking the time to leave a review about your experience with our company. It's disappointing for us to read that we did not meet your expectations, but we always take the feedback very seriously.

We always review the information provided and discuss as a group before responding to reviews, as any responsible contracting company should. I'd like to address your points in order as they appear.

- we don't consider the plans provided to our installers to be of poor quality despite being hand drawn. The scope of work often changes at the last minute when dealing with timelines of other contractors. In your case a landscaper and a pool builder. Time is always of the essence when it comes to installing a fence immediately after pool liner. In the case of your project, changes did occur and we had to adjust quickly.
- this mistake did occur and it was unacceptable. We apologize once again for the confusion, and appreciated your understanding at the time
- high quality aluminum spray paint is commonly used, and regarded as industry standard practice. We were not aware until now that you were not satisfied. We are happy to replace any brackets you see fit. Please contact the office to schedule replacement.
- this issue was addressed immediately when brought to our attention. It's important for us to mention that more often customers prefer an installation lower to the ground, as it was installed in your case. It's still understandable that you wanted this changed, and we did so at your request
- we apologize for this oversight, and appreciated when you brought it to our attention. This was taken care of almost immediately as well
- our owner makes a point of providing his mobile number to all our account partners and customers. Our owner takes pride in answering his phone Daniel, he's very good at it. I'm afraid I have to push back that he was "impossible" to reach. It's possible that there may have been a lapse in returning a phone call, but this is not something he has ever been accused of before. In any case, I'm sorry to hear that this caused you to be frustrated.
- we have no recollection of using WD-40 instead of replacing a faulty gate lock. I will have the office contact you this week to look into this problem.

I hope this information is helpful. Don't hesitate to contact the office anytime if you require follow-up.

Private User
Private User
1 review Ottawa, ON
9/10

Fencing problem solved

My neighbour hired Ideal to install some fencing : our adjoining fence was fine so I wasnt involved , once job started the adjoining fence was removed by mistake . After a couple calls I was assured by Mr Cote that an identical fence would be installed and that promise was kept . A mistake was made , they fixed it , cleaned up material and i would recommend them .

0 of 1 people found this review helpful.
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Company Response

We appreciated your response as well Paul. Thank you for the positive review!

Scott G.
Scott G.
1 review Pembroke, ON
10/10

Supply and install fencing

2 gates at 150 feet of fencing. Fast polite and professional workers. Office staff was right on thI mark. Answered any questions promptly and provided quotes for changes made during installation. Great company and solid workmanship. Would highly recommend.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave a review Scott. We appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ideal Fence

Cloture Ideal Fence is a residential/commercial fence installation company with decades of experience, focused on in-house personnel to ensure quality, fairness, and responsibility.

CATEGORIES
Fences & Gates
PRODUCTS
PVC/Vinyl, Cedar, Pressure Treated, Aluminum, Iron, Chain Link
SERVICES
Fence Installation Fence Replacement
SPECIALITIES
Residential and Commercial
WEBSITE
http://idealfence.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Mastercard/Visa, Cheque, and e-transfer
MEMBERSHIPS
CFIA- Canadian Fencing Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Years on Installation and Material Warranties Vary. Please ask for more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.