Ideal Fence

Salesperson (Francis) was great and worked with us to find a good product, the estimate was accurate and timelines to start/finish the project were respected. Final product looks good and is what we asked for, but unfortunately came with multiple frustrations.
- When they first started the work, they showed up with a poor hand drawn “plan” although my landscaper gave them a detailed plan.
- The wrong chainlink was ordered and installed (was only spotted by City Inspector), not the install staff.
- Grey brackets were installed (in certain spots) on a black fence and spray painted
- Fence was initially installed way too low in some areas, not allowing for freezing/movement
- Gate initially installed too low, not allowing full opening
- Impossible to reach the owner after leaving messages by both myself and my landscaper on multiple occasions
- Asked for faulty gate lock to be changed, was WD-40’d only, still causing issues today

Hopefully they will improve by having a knowledgeable person on site to make sure things are done right the first time.

My neighbour hired Ideal to install some fencing : our adjoining fence was fine so I wasnt involved , once job started the adjoining fence was removed by mistake . After a couple calls I was assured by Mr Cote that an identical fence would be installed and that promise was kept . A mistake was made , they fixed it , cleaned up material and i would recommend them .

2 gates at 150 feet of fencing. Fast polite and professional workers. Office staff was right on thI mark. Answered any questions promptly and provided quotes for changes made during installation. Great company and solid workmanship. Would highly recommend.

Had them install 2 gates and finish the end of the yard to close up the existing PVC fence from the neighbors on each side. The end product is great. The initial meeting was quick, easy and on time. The quote was timely and the price was right, when comparing to the 4 others companies we got quotes from. The only issue was the customer service in the middle. The scheduling got moved due to a new scheduling system they had, but was only moved by less than a week. Instructions were to be on site to give instructions to workers at the beginning. Having to coordinate that with work schedules, the company assured me by email that I was the first job of the day and that workers would arrive prior to 830 AM. Called at 10 AM since nobody showed up. Was told they were stuck finishing a job from previous week and that they were wrapping up before coming to our home. Called at 2 PM since nobody showed up. They followed up with the crew and were on their way. Ended up showing up at 330 PM. When dates change and schedules are variable with such installations, it would be wise to manage client expectations and follow up with them when things change. My father, my wife and myself had to coordinate to ensure someone would be here throughout the day for someone to show up (the whole time wondering if anybody would). Final hiccup was the fact that a random person showed up at my place a week later indicating that they were referred by the company to speak with me about my new fence. A heads up would be nice, at least to gauge my own satisfaction. The fact that my address was given out as a customer seemed a little intrusive to me. Regardless of all this, these are only a couple of hiccups. I received little to no customer service from the other companies anyways. This one ended up installing a good product, for a fair price. I still recommend, but strongly recommend they review their customer service practices.

We had a great experience with Ideal Fence! Communication was easy and clear, from both Francis and Rachel. Their team installed a wooden gate at the end of our driveway, leading into our backyard. It is sturdy, looks good and was exactly what we wanted! Would recommend!

Excellent, polite and flexible. They are very pleasant and refreshing to deal with during the whole installion.

Beau travail , rapide et très satisfaits de la couleur de la clôture ...
Nice work , fast et happy with the pvc color .

We are very satisfied with the fence that we purchased from Ideal Fence. All of the employees that we dealt with from sales through to installation were professional and did a very good job. We would like to make specific mention of Francis in sales who was an absolute pleasure to deal with - very knowledgeable and able to provide good solutions to some challenges with our project; very responsive and client service oriented and a really nice person. Our fence looks fantastic and we would not hesitate to recommend Ideal Fence.