Drain King Plumbers

I messaged Drain King about a temperature and water pressure issue in my shower. They answered me quickly and sent a plumber out the same day.
Samad was great. Figured out the problem quickly and gave me a quote on the spot.
He came back 2 days later and I am very happy with his work. He explained exactly what was done and showed me the defective part. He was very friendly and professional.
Drain Kings’ quoting and booking system and communication is great. Highly recommended.

Hello, I wanted to say that I was happy to find someone available on a Saturday to fix my leaky pipe.
From the person who answered the phone, to the technician who came to do the work, all was good.

I realize there was a premium to be paid for same-day, emergency service.
But let's get real. I paid $450 for 1/2 hour of work! That's got to be 3 or 4 times what would be normal for 1 hour of work.
The technician had me sign the order, knowing it was going to be just 1/2 hour. I asked him how long it was going to take, being so high a bill. He evaded the question; I trusted that he probably was going to be here a long time for that price. But no, 1/2 hour later he was out the door.

I would have happily paid twice what it would normally cost for an hour's work, but $450 is nothing short of gouging.
It is rude and unbusinesslike. You are obviously taking advantage of people when they are in need.
It is hard to believe you are still in business.
As I said, I expected to pay a premium, but $450 for 1/2 hour?? How do you sleep at night?
B Simms

I contacted them to repair two leaky sinks in my house. I wasnt happy with the work the first plumber performed but after speaking with the the manager, another plumber was sent and the work was properly completed.

1. After wasting 2 weeks trying to get plumbing completed for a single sink to double sink conversion under new countertop & sinks with 2 non Homestar 'plumbers' referred by my countertop company, it was a pleasure to finally work with a professional company. Pleasant phone service (Kaylee?), free in-home estimates, and plumbers who are nice to work with. Alex completed the drainage changes behind the drywall, then actually came back to complete/install the P-traps after the new counter and sinks were installed to ensure good fits. We both checked for leaks & it was fine. Puddles appeared under both sinks the next day, but over many days, I used silicone and finally have no leaks.
I would use this company again.
2. $463 Rate: 5 Reception was same as above for a call to have a faucet leak fixed. Quoted between 4 & 500 which seemed excessive. New cartridge inserted & work completed in less than 30 min. Not sure I will use this company in the future.
Problems:
a) Had to call back next day after son complained the H2O did not get hot. Fixed easily by adjusting the safety stop, but should have been checked on first visit.
b) Should have used protective sheet for tub as handle falling in tub appears to have scratched surface.

Drain King responded to my request quickly, and were very flexible in arranging an appointment as soon as possible for a technician to come by for assessment. The technician, Jonathon, arrived on time, was very professional and courteous, and was able to complete the repair immediately without having to schedule another appointment. Excellent service, reasonable price. I will gladly use Drain King again for plumbing repairs.

We called the Drain King Plumbers for Moen shower installation, we first got quote and explained the options for installation, we decided to call the company, reception was very nice polite and cooperated, they sent Plumber Kyler, he arrived on time found him very professional, he completed his job within given period. We would recommend the company for the professionalism.

Very pleased with the service provided by Samad. It was a Saturday call-out, he arrived on time and took all necessary COVID precautions. Our leaking shower/tub faucet was quickly replaced with a new part which he provided. A few hours later, having cleaned up before he left, the job was done! Invoice/payment etc, was all handled electronically. Would highly recommend.

Tyler, from Drain King was awesome, fast, & professional and they have an awesome customer service (Kailee and Alyce). Tyler educated me on my kitchen sink drain issue and what may need to be done together with a number of reasonable cost options.
Tyler not only found the problem, but ended up saving me money in the process. I think to myself, I wonder if another plumbing/drain cleaning company would have diagnosed things the same or would they just have tried to sell me expensive options even though I didn't need it? Suffice it to say, I am very pleased with Drain King and the way they talk to their customers and their upfront cost transparency! Thank you!

‘Samad did an excellent work to replace valves that were not easily accessible. Thank you Samad, you are the BEST.
If I need any -lambing in the future I would request that the job is performed by Samir if possible

Back in the spring we required replacement of very old sewer pipes underground. We woke up one morning to the surprise of a smelly pool of sewage in the basement. DrainKing came at once and completed the necessary repairs in short order. It was all manual labour and the men worked hard both inside and dug a deep excavation outside. Some cleanup was needed after they left. We knew, too, that resurfacing parts
of the floor would be up to us. Overall, we were pleased with job which was dine in four days and provides a 25 year warranty. But that's not the only story here.

We knew we had insurance to cover part of the cost. We applied for this
and soon after received some reimbursement. But it fell short of what our policy says we are entitled to. Enter our hero, Jason, the service manager. He was so diligent and untiring in his efforts for us!
He contacted our insurer on our behalf to further explain our claim
to them. He succeeded in obtaining the full amount stated in our policy,
and it did take some time to finally achieve this. Bottom line: our final out-of-pocket expense for a high quality job was not that much at all.
(Thank goodness for insurance!) Not only is he a contractor, but he has much experience in talking to and patiently negotiating with insurance companies. It is amazing and gratifying that DK was able to provide this expertise after the job was finished - they stayed with us.

Thanks a bunch, DrainKing!

C. Monk, Mississauga