I contacted them to repair two leaky sinks in my house. They refused to give me an hourly rate over the phone insisting that they would provide me with a free quote once they see the work. It seems they are counting on the fact that after sitting around waiting for them to come for a couple of hours, you are more apt to pay an inflated price rather than have to go through the process again with another plumber. Their quote to repair the leaky drains was just over $500. Reluctantly, I agreed. Once he began to take things apart on the first sink, the plumber insisted that the problem was the faucet and not the drain as I had stated. He calculated a new price of $900 but could give me a deal of just over $700. Foolishly I agreed. After replacing the faucet, the sink still leaked. The plumber then informed me that there was actually a problem with my drain (right where I told him the problem was) and he would have to replace it too. Now the price jumped to almost $1000.00. With the bathroom torn apart and my desire to get on with my day, I agreed to his new price. When he replaced the drain, he cracked my sink. He began to calculate a new price for the replacement of a sink, which he couldn't do that day anyway. It was at that point that I threw him out of my house.
- Approximate cost of services:
- Company Response
We appreciate you bringing this to our attention. As discussed over the phone your technician had your best interest in mind and was trying to fix your problem with the least amount of cost to you. After attempting to fix your issue unfortunately it became evident that more repairs were required. We understand your concerns here and that's why we reached out to settle the matter. We ended up providing you a great discount to get all of the work done and at the end of the day to the best of our knowledge you were satisfied!
We know this review went up before we settled the matter so hopefully you are able to increase your rating on us after all!
- Drain King Plumbers