Drain King Plumbers

Drain Services
Toronto ON M3K 1C2
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HomeStars  >  Drain Services in Mississauga  >  Drain King Plumbers  >  Going the extra mile for a customer
Goodbye pool in Mississauga
Goodbye pool in Mississauga
2 reviews Mississauga, ON

Going the extra mile for a customer

Back in the spring we required replacement of very old sewer pipes underground. We woke up one morning to the surprise of a smelly pool of sewage in the basement. DrainKing came at once and completed the necessary repairs in short order. It was all manual labour and the men worked hard both inside and dug a deep excavation outside. Some cleanup was needed after they left. We knew, too, that resurfacing parts
of the floor would be up to us. Overall, we were pleased with job which was dine in four days and provides a 25 year warranty. But that's not the only story here.

We knew we had insurance to cover part of the cost. We applied for this
and soon after received some reimbursement. But it fell short of what our policy says we are entitled to. Enter our hero, Jason, the service manager. He was so diligent and untiring in his efforts for us!
He contacted our insurer on our behalf to further explain our claim
to them. He succeeded in obtaining the full amount stated in our policy,
and it did take some time to finally achieve this. Bottom line: our final out-of-pocket expense for a high quality job was not that much at all.
(Thank goodness for insurance!) Not only is he a contractor, but he has much experience in talking to and patiently negotiating with insurance companies. It is amazing and gratifying that DK was able to provide this expertise after the job was finished - they stayed with us.

Thanks a bunch, DrainKing!

C. Monk, Mississauga

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Company Response

Hi Chris,

Thank you for the amazing review! We appreciate the kind words and are so thrilled to hear that our company was able to tend to all of your needs. We strive to always be there for our clients and get the best results.

-Drain King Plumbers