Appliance Repair Expert

Even though the Tech came out on a Sunday I was not impressed with the service call. Tech showed up and unplugged an LG Fridge evaporator fan connector and re-connected it and the fan started working and he insisted that the fridge would now work. 2 hours later the fridge started getting warm again and was even worse than before. Tech came out on Monday evening and "thought" that the compressor was not functioning or was low on refrigerant. No definitive diagnosis was given and the tech was not qualified to do any work with refrigerant or the Compressor. A complete waste of time & money as I now need to call a "real" certified LG Technician to properly diagnose the problem. Tech was not even versed in the on-board diagnostic function of the fridge. After reading the service manual I knew more than he did. An absolute waste of time and $213.00 for a so-called "diagnosis". This company should focus on hiring technicians that are more brand-specific knowledgeable as "jacks of all trades" are a thing of the past.

EDIT: LG Tech came out to look at the fridge and knew right way the compressor needed to be replaced. This tech made the other one that showed up from this company look like a rank amateur.

I had an appointment with a technician booked between 9am and 1pm today. At 1:15 I called the company to find out where the technician was and they transferred me directly to the technician without even advising me they were doing so. When the technician got on the phone he sounded confused and his 1st response was to tell me to contact the company directly. When i told him the company transferred me directly to him he asked who i was and where i lived, He then said he might be there in an hour or so. i was upset by this time and let the technician know it but i did not cancel the service request, No one ever showed and an entire day was lost. No empathy or apology was given.

DO NOT USE THIS COMPANY

I called this company to replace the drain hose from my dishwasher.

The service call was $186, for a technician to come and see what has to be done. Service call can be applied towards the final bill, once the repair is done….

While technician was there, I got a call from HQ of Appliance Repair Expert. They called to let me know it was a drain hose, and quoted $734.50 with tax. Just to replace a drain hose, which costs $47 at Amazon. Gauging, that’s the only way to explain… they quote astronomical prices to fix simple things, so either you fall for it, or you don't do it and they get to keep $186 for service call.

It's not cool, taking advantage of small business in this difficult times. Do your self a favour, do not use this company

i CALLED THIS COMPANY TO FIX MY WASH MACHINE WATER PUMP, THEY INSTALLED A USED PUMP THAT LASTED ONLY 4 MONTHS, AT THE TIME OF INSTALLATION THEY ADVISED THE PUMP WAS NEW. VERY DISHONEST COMPANY.

Beau was great to deal with especially during difficult times of Covid when one would least want their fridge to breakdown! I would definitely use his service again. Thanks for fixing my fridge!

Technician come to visit late for 2 hours. Didn't showing some knowledge , begin looking in internet. After 30 minutes of search verdict was "need replace main board "
After this few days problem come back but we can't reach any one fromthis company.

These people take advantage of home owners who need their appliance fixed. They quote a ridiculously high price hoping that people will pay it because they're already out the diagnostic service fee of $89. I was able to get the part and service at half the price that they quoted. I'll never use this company again. Your response is simply not true. You wanted to reimburse me the diagnostic fee if I removed this review. The other repair person just left and even after paying your diagnostic fee, I saved a lot of money. My appliance is up and running. I stand by my claim. You're gougers

These guys went above and beyond. The first dishwasher we purchased had a defective water sensor and unfortunately couldn't be installed. He charged us only for the service call, which was quite reasonable for the length of time he was here.

Thankfully our second dishwasher arrived intact and they were able to install it easily. They even fixed a problem the previous plumber had created with the drain hose, and didn't charge us beyond the initial quote.

We had an issue with a dishwasher that did not dry anymore. We asked one guy who had been recommended by a friend to go take a look and he thought it was the heating element. When the time came to fix it, he was a no show and then he ghosted me when I tried to get more info about what going on. So I searched on here and found Appliance Repair Expert! Wow! What a difference! The actual issue was the dishwasher's computer that needed to be reset. He fixed it on the spot and the fee was reasonable. I recommend these guys for any appliance repair. I sure will call them back when needed!

The repair was completed to my satisfaction and the service person George was very friendly. Since this was my first time having to use the repair service I was surprised by the cost for the replacement of the door boot seal. The part was priced competitively and it did take a couple hours to repair. I would recommend using the service rather than a DO it yourself.