Speedy Appliance Repair

Appliance Repair
45 Bishop Tutu Blvd Toronto ON M5V 2Z8
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Speedy Appliance Repair
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81%

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Reviews for Speedy Appliance Repair

Average customer rating:
8.2 10 (131 reviews)

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Jordan Holmes from East York
Jordan Holmes from East York
9 reviews Toronto, ON
1/10

Gas Range Install

Horrible experience. Had an appointment booked for between 8-10 am. When no-one contacted me by 10am I tried calling - left a message. No return call. Eventually I got a call at 11:30 from the tech, who showed up 5 minutes later. No explanation, no apology. Not a good start.

The tech comes in, takes one look at the gas range and says he needs to go to Home Depot for a gas hookup kit. The intake people knew that this was a brand new Bosch gas range install, so why the tech didn't have a kit is beyond me. Why a gas appliance tech doesn't have a supply with them at all times is also beyond me. I happened to have a new one that I bought off Amazon, so I told him to use that one.

The guy finally gets the range in place, and I need to remind him to install the anti-tip plate. He proceeds to install it on the wrong side, and drills into my wood floor twice trying to find the right spot. Had he read the manual, he would have seen a plain diagram showing the correct side and measurement from the wall. Even then I had to explain to him to add 3/4" to the measurement to account for the backsplash. Wow.

He gets the gas line installed, and proceeds to push the range back without even turning the gas fully on. He pretends that he was going to notice. OK. After the range is in place, I see that he scratched the wood floor because he didn't bother to use cardboard or anything to protect the floor. Then I see that the leak test solution in the gas line kit wasn't even opened. Wow. Not feeling super safe here, guys.

At the end, my options to pay are via cash or charge. I go with charge, after which he *hands me his phone* to give my cc number to dispatch. Super professional, and not sketchy!

I ask if I need to pay full price since I supplied the gas line. Yep, sure do.

What a joke. Avoid this company.

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Company Response

Hello, our tech had to determine what he needed and hence you proving the kit we did not charge for parts as you provided the part. We quoted the hook up at 280.00 labor before hand and that is what was charged. There was a snow storm outside this Saturday and we were late to call clients. We had a tech that got into an accident and we were running behind. We did work for a client and we were rcomended to you by that client. You did not mention anything about scratched floors.

rosyjabbour
rosyjabbour
0 reviews Whitby, ON
10/10

Dishwasher and oven

Great job!! Very knowledgeable and very respectful.
Cares about their customers and the quality of the work. Thank you!!

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Company Response

Thank you for the kind review, will be happy to help in the future

willielous
willielous
1 review Milton, ON
10/10

Dryer installation

Called a few places and no one wanted to help. I called speedy appliance and someone was able to come out the same day.

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Company Response

Thank you kindly for the review, we were very happy to help with the dryer installation on the dryer, feel free to call us for any repair needs

vicky.yiming.li
vicky.yiming.li
0 reviews Toronto, ON
10/10

Microwave Installation

The Technician was very professional. He did a wonderful job on replacing my microwave. I was very satisfied about his job.

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Company Response

Thank you for the kind review, it was our pleasure to have replaced the new microwave for you. Please feel free to call us for any other repair needs, thanks

Rory  in Oakville
Rory in Oakville
2 reviews Oakville, ON
0/10

Dryer Needed Fixing - NOT RECOMMENDED

I would strongly recommend that you not use this company. My dryer was not drying so I called Speedy Appliance on Saturday. They did a great job in responding quickly to my call and sent a service person over to my house Sunday morning.
When the dryer was looked over, the service person told me that it was going to require a new heating element. The problem was that they didn't have the part and that they would most likely get it in on the following days with a cost of $350 (no breakdown, just the service person phoning someone and the other person on the line dictating the price, a bit sketchy). Also, when the service person was looking at my dryer he told me that the housing also needed to be replaced not just the coil and when asked how much that would cost he told me an additional $50. I then told him that things were getting pretty expensive and might not go ahead, possibly look at getting a new dryer then, and all of a sudden it was no longer $50 extra dollars (sketchy again).
They didn't get the heating element part till Wednesday and couldn't get it installed for me until Thursday (Not that "speedy").
There were a few other things that made this company untrustworthy such as not giving me an invoice until I phoned the manager, giving me a hard time to verify the part was actually from a genuine Samsung distributor, lastly when I tried reaching them on Wednesday evening on their website it says that there are 3 technicians in the area (when you click on the link it just directs you to their main office phone # and so no technicians are actually not in my area). Overall, not a good experience. I would look to another company if requiring help.

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Company Response

We did everything correct in this situation, we provided you the part number for the element for you to shop around. After the first visit we didn't even charge a service call and waited for you to decide. The parts cost was 162.00 and labor was 180.00. It took a little longer because we had to order the original OEM part instead of the knock of parts you were looking at online. We replied back to your emails and phone conversations promptly and with correct information and gave you the option to shop around. Very sad you feel this way but some clients are impossible to please.

Sue in Ottawa
Sue in Ottawa
1 review Mississauga, ON
0/10

Dishwasher repair- Shady dishonest company

I had them come and repair my dishwasher because the door knob hinge fell out and they had to order the part to keep the door from dropping when opened. The part cost me over $90 but including service cost approximately $380 charged to my visa. They refuse to send me an invoice and after part fixed they would not warrant work. The contractor did not balance my dishwasher after fixing door and now the dishwasher does not close when I called to ask them to have a look they refused. To date I still don't have an invoice. The owner is shady and when you call you hear kids in the background. DO not use them. The technician they sent out also tried to fleece me by offering to fix my garage door opener if i paid him some money on the side his name was Ariel for $80. Please do not use them. They are not a legitimate company and very dishonest.

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Company Response

Hello, we are trying to find your information, a charged of 330.00 plus taxes for parts and labor is a reasonable price. The parts costs much more the 90.00. Please call us so we can rectify the situation. Thanks

Brian from Toronto
Brian from Toronto
4 reviews Toronto, ON
2/10

Bosch Oven Repair

Fast service. Even faster to take my money. Called immediately as I pressed send on Homestars request. Arrived quickly and provided quote. Noticed Visa charge the same night for full charge and did not even have an appointment for repair. Called and they were aware that full charge had gone through. Markup for parts is too high. Asked them to check price and did not hear back. Recommend getting other quotes before proceeding with this company. No written quote or itemized invoice provided. Asked for replaced parts and was refused.

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Company Response

Hello, we are sorry you feel this way about our pricing, we billed the MSRP for 2 parts and plus labor. Please call us so we can try to provide an additional discount. Thanks

terryjferreira
terryjferreira
0 reviews Oakville, ON
10/10

GE profile fridge

The man that came was very nice very friendly did an excellent job cleaning up well done job I would recommend him to any of my family and friends

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Company Response

Thank you for the kind review, will be happy to help anytime

Elisa in Toronto
Elisa in Toronto
1 review Toronto, ON
0/10

Only “Speedy” to swindle customers

It’s everyone’s fear that when their major appliance starts showing signs it may be close to becoming inoperable, we begin to become increasingly concerned, unless we have the training and expertise to fix it ourselves, especially if it’s a fridge. Because their website made every claim to be a reputable company, I called Speedy Appliance Repair to help troubleshoot an intermittent “on and off” sound my brand name fridge was doing. It still worked, but I thought I would try to get it resolved before it may stop working. When I called Speedy Appliance, they were quick to respond. The tech was personable and immediately said the problem was with the evaporator fan. The part and labour were quoted to me by their office manager and although it was higher than I expected for a 13 year old fridge, I figured it was much less than having to buy a new one if it ended io eventually breaking down, and worth it if it fixed my fridge’s problem and I didn’t have to worry about it anymore. I gave a deposit via credit card and the tech said he’d come back when they had the part. I asked for an invoice and ended up not receiving it until after the part was changed and my final payment was processed. Long story short, the fan was not defective because although the new fan made the fridge run a bit quieter, it did not stop the intermittent “starting up and shutting off” sound I had originally called them about. After the “repair”, my fridge also immediately began to warm up and the water dispenser no longer worked. The tech came back two more times over the next 2 days, but didn’t know what was going on with my fridge. I continued to urge them to return to get my fridge working again because I could no longer use it to store food and after four days without a fridge and a family of 5 to feed, it was getting desperate. When had finally received the invoice after they received full payment, they had their list of terms on it and had affixed my electronic signature to it to that I had provided in their credit card machine 5 days earlier (see attachment). I was alarmed that I was never presented these terms yet Speedy Appliance Repair and they made it look like I signed to agree to them and also how strongly their terms stressed the “non-refundable” aspect of their service. There were no details regarding what warranty I had and immediately knew I was not dealing with the right company. They eventually stopped responding to me and did not follow up to offer any intent to resolve the issue, so I had to start over again with another tech from another company, who thankfully was factory certified to service the make of my fridge. This tech ran proper diagnostics, changed the right
part and quickly had my fridge back to top working order. He resolved the “on/off” sounds and the resulting cooling problem, too, all in one shot. With the failure of Speedy Appliance Repair’s ability to properly diagnose my fridge’s problem and thus changing the wrong part, I requested a refund, which they are refusing to do, so their lack of expertise and good business practises has made fixing my fridge more expensive than it needed to be. They are holding me to terms of service that were not made known to me until after they took payment. They claim I didn’t give them the chance to “finish” the repair before I called in another company, but they gave no indication they were ever coming back and insisted changing my fan stopped the noises when it actually never did, and the cooling problem was a new and unrelated issue. Thank goodness they couldn’t pump me for more money. My advice to others is to: 1. call the manufacturer of your appliance and ask for a factory certified technician in your area. You may pay a bit more for the service, but you will get exactly what you need without any hassles. 2. Research the company’s terms of service BEFORE you call them for a service call. Be wary of what they are asking you to sign, too!

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Nelson in Toronto
Nelson in Toronto
0 reviews Toronto, ON
5/10

Freezer & Fridge Repair on Frigidaire

Speedy Appliance Repair was quick to respond and setup the service call the next day. The followup, update on Tech arrival was good based on the two visits, the Tech (Ariel) was great, knowledgeable and provided good service. Based on the suggested solution/fix, a particular part had to be ordered.
My only constructive feedback is to the owner/manager (Roger) and that he could provide better customer service over the phone. Make the client or customer feel like you care. Based on my recent experience over the phone, I had to call, ask for the invoice three times and it was finally sent after the third request. No apologies, reasoning or even an excuse, which is fine but each conversation over the phone seemed cold or felt like I was bothering him when speaking to him. However, he did provide the price breakdown of the parts, service cost and total after the tech did his diagnosis. Half the payment was required and the balance paid after the second visit with Tech.
As a small business owner (as I am myself), make your clientele feel welcome or sound like you want their business again or even refer others to you. It doesn't take much especially over the phone. My hope is that Speedy Appliance Repair will take this feedback and implement better customer service over the phone. Thank you for the repair either way.

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Company Response

Hello Nelson, firstly would like to apologize to you if we came across that way. I had indeed sent the email prior but not sure why you didn't receive it. Glad that you did finally get it and that you were happy with our tech. Please call us 4169003677 so we can rectify the situation for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Speedy Appliance Repair

Speedy Appliance Repair is Toronto's Premier Appliance Repair Company. We fix and service all major appliances brands. Our service areas are: appliance repair Toronto, appliance repair Mississauga, appliance repair Vaughan, appliance repair Richmond Hill, appliance repair Markham, appliance repair Brampton, appliance repair North York, appliance repair Newmarket, appliance repair Aurora.

CATEGORIES
Appliance Repair
PRODUCTS
Speedy Appliance Repair has been providing reliable, professional and fast appliance Repair service. we fix all makes and models of refrigerators, freezers, washers, dryers, ovens, cook-tops, stoves, microwaves, dishwashers. We specialize in the repair of high-end brands such as Sub-Zero, Thermador, Viking, Bosch, ASKO, etc. Our affable technicians are certified and very well trained in the field. Our excellent customer service and friendly staff makes us the best choice in appliance repair and service.
SERVICES
Fridge Repair, Oven Repair, Dishwasher Repair, Washer Repair, Dryer Repair, Stove Repair, Freezer Repair, Cooktop Repair, Wine Cooler Repair, commercial dishwasher.
BRANDS
Bosch, LG, Amana, Samsung, Admiral, Electrolux, Frigidaire, GE, Inglis, KitchenAid, Magic Chef, Maytag, Sub Zero, Thermador, Viking, Whirlpool, White-Westinghouse, Wolf
STYLES
Speedy Appliance Repair has been providing reliable, professional and fast appliance Repair service. we fix all makes and models of refrigerators, freezers, washers, dryers, ovens, cook-tops, stoves, microwaves, dishwashers. We specialize in the repair of high-end brands such as Sub-Zero, Thermador, Viking, Bosch, ASKO, etc. Our affable technicians are certified and very well trained in the field. Our excellent customer service and friendly staff makes us the best choice in appliance repair and service.
SPECIALITIES
SUPERIOR REPAIR SERVICE FROM A COMPANY YOU CAN TRUST TO DO IT RIGHT GUARANTEED.
WEBSITE
https://speedyappliance.ca/
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
visa
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
69$
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
up to 1yr
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