Horrible experience. Had an appointment booked for between 8-10 am. When no-one contacted me by 10am I tried calling - left a message. No return call. Eventually I got a call at 11:30 from the tech, who showed up 5 minutes later. No explanation, no apology. Not a good start.

The tech comes in, takes one look at the gas range and says he needs to go to Home Depot for a gas hookup kit. The intake people knew that this was a brand new Bosch gas range install, so why the tech didn't have a kit is beyond me. Why a gas appliance tech doesn't have a supply with them at all times is also beyond me. I happened to have a new one that I bought off Amazon, so I told him to use that one.

The guy finally gets the range in place, and I need to remind him to install the anti-tip plate. He proceeds to install it on the wrong side, and drills into my wood floor twice trying to find the right spot. Had he read the manual, he would have seen a plain diagram showing the correct side and measurement from the wall. Even then I had to explain to him to add 3/4" to the measurement to account for the backsplash. Wow.

He gets the gas line installed, and proceeds to push the range back without even turning the gas fully on. He pretends that he was going to notice. OK. After the range is in place, I see that he scratched the wood floor because he didn't bother to use cardboard or anything to protect the floor. Then I see that the leak test solution in the gas line kit wasn't even opened. Wow. Not feeling super safe here, guys.

At the end, my options to pay are via cash or charge. I go with charge, after which he *hands me his phone* to give my cc number to dispatch. Super professional, and not sketchy!

I ask if I need to pay full price since I supplied the gas line. Yep, sure do.

What a joke. Avoid this company.

Great job!! Very knowledgeable and very respectful.
Cares about their customers and the quality of the work. Thank you!!

Called a few places and no one wanted to help. I called speedy appliance and someone was able to come out the same day.

The Technician was very professional. He did a wonderful job on replacing my microwave. I was very satisfied about his job.

I would strongly recommend that you not use this company. My dryer was not drying so I called Speedy Appliance on Saturday. They did a great job in responding quickly to my call and sent a service person over to my house Sunday morning.
When the dryer was looked over, the service person told me that it was going to require a new heating element. The problem was that they didn't have the part and that they would most likely get it in on the following days with a cost of $350 (no breakdown, just the service person phoning someone and the other person on the line dictating the price, a bit sketchy). Also, when the service person was looking at my dryer he told me that the housing also needed to be replaced not just the coil and when asked how much that would cost he told me an additional $50. I then told him that things were getting pretty expensive and might not go ahead, possibly look at getting a new dryer then, and all of a sudden it was no longer $50 extra dollars (sketchy again).
They didn't get the heating element part till Wednesday and couldn't get it installed for me until Thursday (Not that "speedy").
There were a few other things that made this company untrustworthy such as not giving me an invoice until I phoned the manager, giving me a hard time to verify the part was actually from a genuine Samsung distributor, lastly when I tried reaching them on Wednesday evening on their website it says that there are 3 technicians in the area (when you click on the link it just directs you to their main office phone # and so no technicians are actually not in my area). Overall, not a good experience. I would look to another company if requiring help.

I had them come and repair my dishwasher because the door knob hinge fell out and they had to order the part to keep the door from dropping when opened. The part cost me over $90 but including service cost approximately $380 charged to my visa. They refuse to send me an invoice and after part fixed they would not warrant work. The contractor did not balance my dishwasher after fixing door and now the dishwasher does not close when I called to ask them to have a look they refused. To date I still don't have an invoice. The owner is shady and when you call you hear kids in the background. DO not use them. The technician they sent out also tried to fleece me by offering to fix my garage door opener if i paid him some money on the side his name was Ariel for $80. Please do not use them. They are not a legitimate company and very dishonest.

Fast service. Even faster to take my money. Called immediately as I pressed send on Homestars request. Arrived quickly and provided quote. Noticed Visa charge the same night for full charge and did not even have an appointment for repair. Called and they were aware that full charge had gone through. Markup for parts is too high. Asked them to check price and did not hear back. Recommend getting other quotes before proceeding with this company. No written quote or itemized invoice provided. Asked for replaced parts and was refused.

The man that came was very nice very friendly did an excellent job cleaning up well done job I would recommend him to any of my family and friends

It’s everyone’s fear that when their major appliance starts showing signs it may be close to becoming inoperable, we begin to become increasingly concerned, unless we have the training and expertise to fix it ourselves, especially if it’s a fridge. Because their website made every claim to be a reputable company, I called Speedy Appliance Repair to help troubleshoot an intermittent “on and off” sound my brand name fridge was doing. It still worked, but I thought I would try to get it resolved before it may stop working. When I called Speedy Appliance, they were quick to respond. The tech was personable and immediately said the problem was with the evaporator fan. The part and labour were quoted to me by their office manager and although it was higher than I expected for a 13 year old fridge, I figured it was much less than having to buy a new one if it ended io eventually breaking down, and worth it if it fixed my fridge’s problem and I didn’t have to worry about it anymore. I gave a deposit via credit card and the tech said he’d come back when they had the part. I asked for an invoice and ended up not receiving it until after the part was changed and my final payment was processed. Long story short, the fan was not defective because although the new fan made the fridge run a bit quieter, it did not stop the intermittent “starting up and shutting off” sound I had originally called them about. After the “repair”, my fridge also immediately began to warm up and the water dispenser no longer worked. The tech came back two more times over the next 2 days, but didn’t know what was going on with my fridge. I continued to urge them to return to get my fridge working again because I could no longer use it to store food and after four days without a fridge and a family of 5 to feed, it was getting desperate. When had finally received the invoice after they received full payment, they had their list of terms on it and had affixed my electronic signature to it to that I had provided in their credit card machine 5 days earlier (see attachment). I was alarmed that I was never presented these terms yet Speedy Appliance Repair and they made it look like I signed to agree to them and also how strongly their terms stressed the “non-refundable” aspect of their service. There were no details regarding what warranty I had and immediately knew I was not dealing with the right company. They eventually stopped responding to me and did not follow up to offer any intent to resolve the issue, so I had to start over again with another tech from another company, who thankfully was factory certified to service the make of my fridge. This tech ran proper diagnostics, changed the right
part and quickly had my fridge back to top working order. He resolved the “on/off” sounds and the resulting cooling problem, too, all in one shot. With the failure of Speedy Appliance Repair’s ability to properly diagnose my fridge’s problem and thus changing the wrong part, I requested a refund, which they are refusing to do, so their lack of expertise and good business practises has made fixing my fridge more expensive than it needed to be. They are holding me to terms of service that were not made known to me until after they took payment. They claim I didn’t give them the chance to “finish” the repair before I called in another company, but they gave no indication they were ever coming back and insisted changing my fan stopped the noises when it actually never did, and the cooling problem was a new and unrelated issue. Thank goodness they couldn’t pump me for more money. My advice to others is to: 1. call the manufacturer of your appliance and ask for a factory certified technician in your area. You may pay a bit more for the service, but you will get exactly what you need without any hassles. 2. Research the company’s terms of service BEFORE you call them for a service call. Be wary of what they are asking you to sign, too!

Speedy Appliance Repair was quick to respond and setup the service call the next day. The followup, update on Tech arrival was good based on the two visits, the Tech (Ariel) was great, knowledgeable and provided good service. Based on the suggested solution/fix, a particular part had to be ordered.
My only constructive feedback is to the owner/manager (Roger) and that he could provide better customer service over the phone. Make the client or customer feel like you care. Based on my recent experience over the phone, I had to call, ask for the invoice three times and it was finally sent after the third request. No apologies, reasoning or even an excuse, which is fine but each conversation over the phone seemed cold or felt like I was bothering him when speaking to him. However, he did provide the price breakdown of the parts, service cost and total after the tech did his diagnosis. Half the payment was required and the balance paid after the second visit with Tech.
As a small business owner (as I am myself), make your clientele feel welcome or sound like you want their business again or even refer others to you. It doesn't take much especially over the phone. My hope is that Speedy Appliance Repair will take this feedback and implement better customer service over the phone. Thank you for the repair either way.