Sewer Squad Plumbing Co

Thomas was knowledgable and very friendly. He did a great job. I highly recommend SewerSquad.

A basement drain had become restricted over time and I had been looking for and even scheduling plumbing co.'s to solve the issue for a few weeks. The costs and attitudes have varied enormously. One co. arrived and then claimed a reasonably priced and advertised clearing didn't apply to my particular case, despite specifically discussing it before the visit. Then, without much discussion they wanted to perform a pressure wash that started at an absurd $1,500. To view and snake would be almost $500! As a customer with a relatively small job that would take about half an hour, I'm greatly offended by the behavior of the companies that think it's acceptable to gouge. Sewer Squad on the other hand were totally professional and fair. The tech., Kahdeem, did all I could expect and worked hard to finally established a flow in the drain. I'm waiting for the camera inspection to verify what I expect was enough, at least for now.

Unfortunately, the main drain pipe is well clogged and about half open after the snaking. The fix requires replacing the trap and following few feet and re-routing of the washing machine outflow past the trap, not into it, which it is currently. The est. for this is over $3,400! which I cannot in any way justify. The job could take no more than a day and a half and with new pipe and concrete costing no more than $150, there's no way I can see that much cost being anywhere near fair. Shop around is all I can say.

Excellent service from the Sewer Squad team!!!

Please continue your great work.

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Our kitchen drain was plugged due to an improper item being put down the garburator. The plug was beyond the clean out so I needed professional snaking.

In terms of work done and customer service Sewer Squad was exceptional. I called 9pm the night before and spoke to a someone from the firm, not a call answer service. They scheduled an appointment the next morning and the plumber, Josh, showed up on time. I also got a call beforehand to let me know he was on his way and they texted a picture of him so I knew it was him when he arrived.

Josh was very respectful and provided a few of quotes. We settled on one and the job was estimated to be done in 2 hours but was done in an hour. Everything was cleaned up and settling the bill by credit card was quick. After Josh left someone called me to ensure I was fully satisfied. I've included before and after pictures, taken by Sewer Squad, in this review.

This is the kind of excellent service that makes people want to brag about a company they used, so why did I knock one star off them? Price and sales approach.

Josh's first quote included a bunch of unrequested extra services and cost ~$1100. He then proceeded describe other quote options until finally getting to one at $612+tax which did the work I asked for. That would clear the plug and install a 1.5" in-line y-adapter so future cleaning would be easier. I felt that $612 was very high for a 2 hour job with almost no parts. $300/hr is almost twice what I paid for a plumber 2 years ago. As it turned out Josh took only 1 hour to complete the job.

The sales approach was to provide a series of quotes, starting with one filled with bells and whistles at a very high cost, and ending with the quote I asked for with a 'reasonable' price. This was not appreciated.

Better in my view is to start with a basic quote that meets the customers immediate need, then offer to upsell them on other services.

I guess one can consider Sewer Squad a premium plumbing service at a premium price. Nothing wrong with that if that if it is what you are looking for.

PS: I think Josh did feel a bit bad for charging so much for such a small job. He gave me a canister of drain cleaner and tested my water pressure for no charge. That was appreciated. Thanks Josh.

Kevin from Sewer Squad was excellent-very personable and he explained very clearly ahead of time the options for the job and the costs. He cleared our blocked kitchen drain very efficiently and left our kitchen totally clean afterwards. Highly recommended

The technician came and had great communication and was knowledgable. Would recommend their services to others.

Joseph was amazing. Within 90 minutes we had a new toilet and he took away the old one and cleaned up the mess from the rotten seal.

Main kitchen lines was plugged Matt have us a couple of options to clear the problem and explained worse case scenario. Matt said he would do his best to get the issue resolved and he did
Thank you Matt and Sewer Squad

Matt was super-quick and very friendly. Fixed our broken toilet in less than an hour. This is the third time weve used Sewer Squad and have been delighted by their service every time. Highly recommended!

Arrived early. Gave options but were not pushy. Explained everything as he went. Left site clean. vwry satisfied.