Premium Garage Doors Inc.

A simple repair is needed on my garage door, and I have been calling the number on their invoice for months!!! Keep getting to a call centre with no ability to follow up on anything! They keep telling me that they have followed up with "their boss" but so far no response. They don't even have a workshop address to go to in person. Horrible horrible after sales service! Stay away!!

Terrible instillation!! Would not recommend. James the manager eventually came out. Very boisterous and over talks you. He even tried to argue what my name was, he kept calling me wrong name and he said that's what I told him! Lol He did agree it was terrible, but no compensation.He then states well the garage is old, which it's not but like it's an excuse to do a butchery job. What does that have to do with anything anyway, should still be a professional job! Gave me a quote but refused to give seniors discount told me it was already discounted and therefore not seniors discount. Never told me quote was a discount! Said payment on hold till job done but was put through 3 weeks before instullation. No paper work to prove warranty. I've
called the business number several times to email me a copy, never done.

The springs and cables that support one of our garage doors were replaced by Premium Doors however upon completion the garage door was a couple of inches out of alignment. We called many times over a couple of months to try to get someone to come back out to fix the issue but kept getting the run around (they were coming yet no one showed up, the tech was not answering their phone etc). After a couple of months (20+ calls later), we finally made other arrangements to have the door fixed (turns out it was an issue with two drum bolts). Unfortunately, they required full payment up front before the job was started, and they required us to sign an agreement that states that you agree to not open a credit card dispute. This does not leave alot of recourse options if the job is not done properly.

By far the worst company to deal with after sales for repairs and problems. They will gladly take your money but never come back to repair the many issues with the doors. Promise after promise! Its been over two years and my doors still dont work, have major defects and poor quality installation finishes. Photos added but videos wont load of opening and closing issues.

Horrible stay away! Scott

James is not to be trusted at all he tries to smooth talk everything but when it comes down to it he will leave you high and dry and take off with your money.
I know he tells people his name is Shai too so beware hes going by two different names.
Do not hire this company
Save yourself so much grief
The website he gives you is fabricated his reviews are so bad and on his website it says 5 starts.
Do not trust him

Be aware and Stay away do not provide 50% deposit ran away with my deposit and was told dont worry about online reviews .
No garage door installed even after 3 months and new excuse each time , call centre employees are fake and no responses .

Replaced garage weather strip on June 13,2024
All strips cut too shots terrible workmanship
Made 17 calls e-mail with video test message with pictures keep promising but no one shows up to fix problems it is now July 15th and no one showing up.
Very unreliable poor customer service and untrustworthy not recommendable

They came they worked and they left and I am satisfied. Great job! The guy came right on time. He replaced our 2 garage doors . He cleaned up after himself and he was gone all within 5 hours. Very impressive.

Not supply after 6 month passed from installtion date.
We ordered the garage door Nov. 2024 with 50% deposit.
But, not install until now (End of Apr. 2025).
They may not willing to supply.

they installed my doors fast efficient and affordable, unlike their recent reviews that I have seen on the internet. I experienced honesty, affordability , process was fast clean kind and professional! I recommend to deal with them , they know what they do ! now I have 2 beautiful doors and I did not spent a lot.