The springs and cables that support one of our garage doors were replaced by Premium Doors however upon completion the garage door was a couple of inches out of alignment. We called many times over a couple of months to try to get someone to come back out to fix the issue but kept getting the run around (they were coming yet no one showed up, the tech was not answering their phone etc). After a couple of months (20+ calls later), we finally made other arrangements to have the door fixed (turns out it was an issue with two drum bolts). Unfortunately, they required full payment up front before the job was started, and they required us to sign an agreement that states that you agree to not open a credit card dispute. This does not leave alot of recourse options if the job is not done properly.
- Approximate cost of services:
- $1,400.00