These guys are ace. They were prompt and courteous in their comms, reasonable with quotations and willing to go the extra mile. Id be happy to recommend them to anyone.

rating 1.8
Wilma from ErinPosted: Nov 20, 2021
Basement Renovation
Wow, don't even really know how to start reviewing this company. Shoma is very professional... At first. Our basement renovation was started in early January 20 21 and they had an empty house to work with as we were out of the country at the time. We had our daughter and son in law in town to more or less supervise the job. I believe Shoma gave us an 8 to 10.week timeline. We were the only job they were taking on. We last saw them the third week of May so it actually took them twice as long.

Cleanliness - no dust curtains or barriers put up anywhere. Our home was completely covered in dust. The trades used our main floor bathroom like an outhouse. We came home to empty toilet rolls lined up on the counter and a filthy sink and fixtures. When the trades ran out of toilet paper they simply went in search of more in our other bathrooms. I now know why people have outhouses at the end of their driveway during Reno's.

Project Management - Shoma comes off as very put together and articulate. That goes downhill quickly during the job. Having her respond to you is a chore in itself. Lots of personal drama comes into your renovation project and affects it. That's all I will say about that. Shoma would say she would meet up with our daughter on a certain day for flooring colours, paint colours. Very rarely happened. Most times the material was just dropped off without consultation. When you are not happy with something, be prepared for her to be outright rude. We asked repeatedly for drawings for our kitchenette and wall unit. Constant excuses about why Shoma could not get that done. In the end we had to settle for her little sketch. The cabinet makers still got it wrong.

Trades- 95% of the time unsupervised. Fireplace had to be completely redone as tiler did it while Keion was not there. Wrong French doors ordered and hung.

Shoma said we should put in linear drains in the two showers which we did. The tiler promptly grouted them in. They are not meant to be grouted in as the entire point is to be able to remove the debris basket. You can't do that if the Tiler grouted it in. He did so in both showers. When the shower was first used the bathroom floor completely flooded because of all the debris in the drain. It was there and then we realized it was a completely grouted and so we had to literally chisel the top free and remove the debris. It was completely full of grout and even the protective lining of the drain itself was still in place, We have yet to tackle the other drain.....

Trades used our garage as their work area (sawing, cutting) and left everything in our garage covered in dust. We came home to overflowing garbage cans and debris everywhere. The trades used our wet/dry vacuum and it was completely covered in dust, inside and out. Keion felt bad about that and said he would take it and buy us a new one. It was the last time Keion was ever at the house so we never saw him again or our vacuum. Still waiting for the new one to arrive!

We had a gym put in which has a mirrored wall. There is a crack in the mirror in the lower corner. It clearly came from the outlet cover being screwed on too tight (we had another contractor look at it). Shoma was told about it and her response was that it was not there when she left so that's on you! She finally relented and said the mirror guy was coming to fix it - he never did show up. Final insult - the receptacles in the mirror wall and side of gym don't work.....

I could go on but you get the gist. We finally installed the lights that were left hanging and will use our holdback money (not nearly enough) to fix outstanding items.

The floors seem to be fine and I think that's what they do best because they certainly are not renovators.

My wife and I recently renovated our entire home and after searching around a variety of options we ended up going with Keion, Shoma and their team at KS Floors and we could not be happier with the end product. The team works with your through any challenges on your project and works to find creative solutions without breaking the bank. The quality of work is top notch, and you can tell that the people doing the work care about the end product. The team is professional and friendly to work with. Nothing but good things to say, will definitely be keeping their number for future work.

The Team are professional, honest and efficient. We were thrilled to have the job completed on time. They are dedicated to responding to customer needs. Our floors are magnificent. Thank you K&S Flooring.

I have used KS-Floors numerous times with outstanding service and communication every time. Keion is a wood pro, and works at lighting speeds. Great value and service from an overall genuine and honest guy. See you on the next site!

Keion did a great job with our floors and stairs. Very thorough and detail oriented. He kept us updated through the upgrade process. We are very happy with KS Floors and would not hesitate to recommend them for any flooring or stairs job.

Needed to remove carpet from second floor and stairs and install wood floor. Keion did the job professionally and was able to meet my expectations as he paid attention to my feedback and was very pleasant to deal with throughoutthe project.
I definitely recommend him for any flooring or stairs jobs. I already referred him to my friends.

Thank you KS Floors for your amazing work! From the time we contacted your company to the ending when your clean up crew left we were very happy and pleased with your teams workmanship and efforts.
Choosing our material was difficult for us as we were not sure what the outcome would have been with the colours and the type. But KS office team was very helpful with making our decision.

Thank you for your services!

Anna

They did an amazing job at a very reasonable price. I would highly recommend KSfloors.

We needed the floors replaced in our kitchen, but wanted to keep the existing cabinetry. The existing floor was slate tile with an enormous amount of cement used, and the installers from KS did an amazing job of removing the tile while preserving the surrounding cabinets. Keion took such care of our home, and worked impressively hard to make sure the job was perfect from start to finish.

Shoma and Jenny were the best in tracking down the perfect tile to replace the slate! Their expertise combined with the amazing skills of their tile installer turned our kitchen from dark and blah to light and beautiful!

The new kitchen tile and hardwood on the main floor were perfectly installed and we couldn't be happier with the result. Thank you guys for making me love my house again!