Simply Smart Home

Home Automation
Vaughan ON L4K 1Z8
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Simply Smart Home
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76%

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Reviews by rating (past 12 months)

Reviews for Simply Smart Home

Average customer rating:
7.9 10 (121 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Protection Package

@Simplysmarthome Be careful when signing a protection package (plumbing, electrical, AC/Furnace Maintenance with this company. They said the thermostat and the Google Nest Hub are free. However, I want to get out of the contract after a year and they want me to pay $940. Very unreasonable. Make sure that you read the contract before signing. Dont be fooled by their agent.

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Ravi
Ravi
2 reviews Mississauga, ON
2/10

A Service Contract in exchange for a lien on your property!

There is a company called SimplySmartHome that offers maintenance services for heating and cooling. They provide a Google Nest setup, if you sign up for their services. So far, I have found them fast on response and efficient.

Note: When you sign a contract with them, they put a lien on your property for the duration of the contract. This is to keep you from terminating the contract. This is in the fine print. They talked about other things when signing the contract, failed to mention this altogether. That is the reason for my 1-Star rating.

Of course, if you are fine with a property lien, this is a decent choice for maintenance.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Water softener rental

Simply smart is asking me to pay an outstanding balance of $600 already paid by my tenant to Reliance. I can’t contact Reliance because they say the contract is in my tenant’s name but simply smart is threatening me of a lawsuit if I don’t pay... so basically they are trying to extort me $600 with no proof this amount is due. My tenant sent proof she paid. They are pressuring me to pay and then stopped answering my emails and phone calls when I asked to cancel my outstanding balance.

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Sok
Sok
0 reviews Vaughan, ON
0/10

Tankless water heater return

WARNING TO ALL CUSTOMERS. On jan 27 i fully bought out new tankless water. Fews weeks have gone by, my gas bill comes in and im still being charged for my old unit. So i called up my old company they told me either me or the company can return to unit... weird thing to this is the return facility is actually only about 30 mins away from my house... i been callling simply smart for weeks telling me its going to take another week cause of covid... well if they know its going to take a long time why didnt they give me an option to return it my self... now bill #2 has come in... very aggravated.... will keep you all posted until resolved very bad customer service.

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james in Aurora
james in Aurora
0 reviews Aurora, ON
0/10

HVAC installation

My Google Nest Thermostat all of sudden stopped communicating with my HVAC system in January 2020. I have a 2 year old daughter and a 2 month old baby and had to quickly research online to have a maintenance guy come look at the wiring on the thermostat and just have a service check on our HVAC system. I used Google Nest service providers who gave me as list of a few contacts and I got in touch with someone at Simply Smart Homes. I wish had done more research beforehand, but I trusted that Google was recommending someone reputable and I wanted the service as soon as possible because of the cold weather and my young kids. I had someone come check out the furnace the next day and he simply asked me touch the motor on the furnace while it was hot and said I needed to get it replaced and he was up-selling me on a new furnace and water heater (which I didn't ask for). I wanted someone to repair my current system and not sell me anything, but he made it seem like I was going to save money on a monthly basis and give me all these free Google products (bills have gone up since installing the new furnace; my furnace has been running more according to my statements energy and efficiency cycles and my bills are more expensive because now I am paying $50-60 more for a rental furnace for 30 years and extra costs for a fault furnace it seems). Additionally, the sales guy/maintenance guy asked me to tell the phone operator that he had left my house when they called to ask after agreeing to these installations, which I found weird. I didn't know about any of these laws until I started investigating and had the furnace installed, but I ended up signing these documents because I needed a fully functioning furnace for the winter. The furnace ran okay, but again I was paying more than I was in previous years as a comparison. Fast forward, to May 2020 and after paying double and triple the amount on my bills. I've been trying to run my A/C now and notice that the cool air is not pumping in my house. The thermostat and air conditioning are fully functioning and my A/C unit has been running for hours with no sight of reaching optimal temperature. My kids bedrooms are a heat trap. I took a look downstairs and noticed that there is a pool of water building under the "new" furnace and lots of condensation along the vents, as well as, air blowing out from the sides that do not seem to be sealed correctly. Is there any way to get out of this contract? I'll be reporting all of this to the Better Business Bureau and taking further action and to fix these issues. Thanks.

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RLF
RLF
9 reviews Barrie, ON
10/10

Home review

Had a home assessment done by Carlos. Learned a lot and he was very knowledgeable. Was complete and reviewed our equipment with us with no pressure. Left his information.
Very professional.
Thank you.

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Calvin in Toronto
Calvin in Toronto
0 reviews Toronto, ON
10/10

Furnace installation

Excellent service!! Mark answered all my questions and concerns. The transition went really well. He and his team are very professional and knowledgable with his own products! Thanks mark and his team!

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Good work mark

I appreciate Mark for coming and installing the NEST thermostat he explained with enthusiasm he also answered all my questions and gave great costumer service I truly recommend him for you

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Jagatjit in Ottawa
Jagatjit in Ottawa
0 reviews Mississauga, ON
10/10

Hot water tank

Great experience. Very professional and very helpful. I'm really happy with the services they provided. Mark is a wonderful agent. He explained everything and helped us to save money on energy. Changed my hot water tank, Smart thermostat and door bell with camera. I give Mark 5 stars.

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Gary in Markham
Gary in Markham
0 reviews Vaughan, ON
10/10

Simply Smart Home

I signed up for the Free Nest Thermostat program and am please to say I was very happy with it. Mark was extremely helpful, informative, and a pleasure to work with. Thanks for everything

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Simply Smart Home

With the headquarters in Toronto, Ontario, Simply Smart Home is a 100% Canadian owned and operated company. Our Management Team has a combined experience of 50 plus years, which helps us serve thousands of our customers to the best of our ability. Our organization is one of the fastest growing ...
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