Ms20. Clean

Formerly Ms Clean, Cleaning Family & Five Star Cleaning
House & Apartment Cleaning
Toronto ON M9A 3J9
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75%

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Reviews for Ms20. Clean

Average customer rating:
9.4 10 (67 reviews)

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David J.
David J.
3 reviews Toronto, ON
1/10

Deep cleaning fail

I hired them for deep cleaning service (move-in move-out service) for 2 small units. This is a summary of what I got:
- Arrived 2 hours late for one of the property
- Deep cleaning apparently is light dusting with old rags.
- Poorly equipped, anything above eye sight will not be cleaned.
- toilet was not cleaned, and stove, windows, top shelves, etc.
- increased pricing during their visit
- I and both my tenants complained of various items uncleaned, but nothing was done to help. I was pressured me to make the payment because there employees supposedly work like horses I was told.

Needless to say, I will not be using their services again and would not recommend.

1 of 1 people found this review helpful.
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Company Response

On September 22, 2019, we received an order from an owner of the house located on 53 Brownville Ave, York, ON M6N 4L2 Mr. __________
This person has requested a cleaning service from us. Upon our meeting, we discussed all the details and entered a verbal agreement. The agreement stipulates the following: our company “MS Cleaning 20” is to undertake to clean the ground floor on September 30, 2019, and to clean the basement on the following day. The total amount of $200 for the cleaning services was negotiated between parties and agree upon.

In the morning of September 30, we arrived 15 minutes before the agreed time and retrieved the keys from an arranged box. Shortly after we started cleaning. We had all the necessary professional cleaning equipment with us – detergents, chemicals, mops, buckets, rags, etc. When we entered the house, we discovered that the condition of the premises was drastically different – it was much dirtier than it was described (please see the pictures attached). At that point, we realized that we would need more than 3 hours of work to complete the job that we negotiated previously. The most complicated situation was with the furniture – it had numerous spots and stains and I had to use special oils and detergents to get rid of them. Numerous pictures are attached.

After 3.5 hours of work, the owner of the house came in. He was agitated and angry and started to interrupt our work complaining about what we’d already cleaned. He also asked us to spend more time at the house to complete the job as well as clean the walls and the windows. After he calmed down we agreed on an additional $100 payment for our overtime on a top of the agreed amount. After we completed the cleaning he thanked us. The next day we were supposed to come back to clean the basement.

Although the payment has had to be made before October 25.Apart from this non-payment, he left a negative review about our company which untruthful. He mentioned in the review that we were poorly equipped and didn’t do the cleaning properly. Please find the picture attached, they are clearly emphasizing the state of the house before and after cleaning.
We believe that we have done the cleaning properly and diligently. The price of $200 has been negotiated based on the description provided however the real state of the house was significantly different which took us extra time to complete the cleaning.

In light of the above,
We respectfully request your company to help us to resolve this issue.David paid us a month and a half

Shazmin
Shazmin
1 review Toronto, ON
2/10

Deep cleaning

Great first impression of the company. Elena was great at responding and answered all my questions.
I booked them for Monday morning 9-9.30am, received a call at 8.45 that the cleaners will be late and arrive by 10.30 or 11am. Since I was off in the morning It was fine. Arrived at 11.45am.
They cleaned for about 5hrs once I went to inspect The place was clean well but basic things like light switches for not wiped, some cabinets were not wiped. Oven was not properly cleaned.
Overall I was not happy with the service.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Thank you!

I did a one time cleaning for a basement, particularly the bathroom and bedroom due to a tenant moving out. Ivanka was on-time, friendly, and effective at cleaning! She was receptive to some of the things I pointed out, and the place feels a lot cleaner now. Thank you!

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Company Response

You are welcome!

Trevor
Trevor
4 reviews Toronto, ON
10/10

Cleaning up the post-construction clean up

I originally contacted Ivanka to do my post-construction cleanup in November. Of the three companies I interviewed, she was the only one who came by to do a site inspection before giving me a quote. Unfortunately she was booked for the weekend I needed the cleaning completed and I had to go with another company. Big mistake. The other company sucked and I ended up redoing their work.

Fast forward to March 2019 and now I'm ready to list the house. First company I contacted was Ivanka's and this time our schedules matched. Couldn't be happier with the quality of the cleaning service; the house sparkles. Ivanka and her team are pros and always respond to electronic communications in a timely fashion. Most importantly the quote was accurate for the scope of work.

Hint: be wary of cleaning services that offer a quote without seeing your space. Typically an administrator offers a competitive quote to get the business but they're not the ones doing the actual cleaning. So when the cleaners show up, there's a gap between the hours allotted to complete the job and the job scope. This is a bad situation for everyone..

The advantage with Ms20 is that Ivanka is both the proprietor AND part of the cleaning team. This way you're getting an accurate quote and there isn't any dubious surcharges or confusion when the job is done. Will definitely call Ivanka again for my future space cleaning needs!

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Company Response

Thanks Trevor)!!!We work for you!!

Jandy in Old Toronto
Jandy in Old Toronto
5 reviews Toronto, ON
10/10

Fantastic service!

I could not have been more happy with the service I got from this company. Everyone I dealt with was extremely professional and kind, and beyond that, I was amazed at how my place looked when they were finished with it. I also found the price very reasonable. Would definitely hire them any time, thanks so much!

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Company Response

Thanks)we work for our customers)

Laura
Laura
1 review Toronto, ON
10/10

Post renovation clean up

Ivanka and her team were wonderful. Very responsive to email and text message. I asked to change the date as my husband and I were still organizing after a large renovation, and they responded and accomodated same day.

We have an old 1890s home and have been renovating over the past 4 years. They did an impecable job, considering this enormous challege. Ivanka and her team, not only cleaned my house from top to bottom, which I have never done to that extent, they cleaned the inside of my oven (which was filthy), inside of my fridge and steam cleaned my carpet. They even washed all the cutery and glasses we were going to be using to host a large family function.

This aside they were at my home for 5.5 hours and I have never seen it look so good. I highly recommend Ms20. Clean, and will certainly be using them again in the future.

Thank you!

Laura

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Company Response

You are welcome! We're glad to do it for you!)

Private User
Private User
Private User reviews Toronto, ON
10/10

So Impressed

Ivanya and Tatiana made a great team. They worked diligently for the full 3 hours. I was so impressed
with how meticulous they both were . I was very happy with the final product and will book them again.

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Company Response

You are welcome!!!

Shannon
Shannon
2 reviews Toronto, ON
10/10

Incredibly happy with MS20. Clean Service

We had a tenant move out of our basement apartment and do quite a number on the space. A few cleaners turned us down because of the magnitude of the job, however Ms20. Clean was more than willing to take the job on. They were even understanding when we needed to postpone the cleaning due to an emergency. We were very impressed with their work, and hope to use their services again in the near future.

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Company Response

We glad to help you)

Lisa in Toronto
Lisa in Toronto
2 reviews Toronto, ON
10/10

House cleaning

The team is excellent, highly recommend! Always on time and very communicative, also very efficient. I have been using this company to clean her house for about a year now and have been very satisfied with the work ethic, value and result.

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Company Response

Thanks Lisa))We glad to help you

Dominic in Ottawa
Dominic in Ottawa
1 review Toronto, ON
10/10

Great regular house cleaning

Great cleaning service. Used for almost a year now. Lots cleaned in 2 hours. Really like that they are 2 and get the cleaning done twice as fast. Great communication to set priorities, deep clean requests and stove, refrigerator cleaning.

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Company Response

Thanks Dominic)We glad to help u

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ms20. Clean

Ms20. Clean is completely different from companies in the market. How? We are a family run business that takes pride in the work we do. We provide affordable professional cleaning services for both residential and commercial buildings. By using green cleaning products, we can ensure that we will leave you ...
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