Camera Installers Inc.

Victor of Camera Installer was very professional from the first point of contact until installation and take extra care in helping me learn and understand how to operate the system.

We had some camera's installed on the exterior of the home as well as some line drops on the inside. Victor and George did a great job; clean installs and clean conduits. Communication with Victor was excellent; from the initial contact all the way to the end of the job which was extremely welcoming and a big contrast from others. The experience overall felt personalized; how Camera Installers can solution our problem, instead of us trying to take a solution and trying to make it help us. While this is standard and expected if you have these interactions as part of a company, from our experience interacting with other service providers, this isn't the case when you're an end user/regular consumer. Victor and George were very efficient, professional, and great to deal with.

Victor and George installed 4 exterior Security cameras on our home around mid May. Original time estimate was 1 1/2 days however the guys were very efficient and got it all completed in 1 day. They were very neat considering they had to run wiring into the attic space then down an interior wall into our home office. Exterior conduit was neatly attached to the brickwork and tucked behind downspouts out of sight. The quality of the HD cameras is excellent, in particular although it goes to black and white at night, the picture is still very clear. Programming to your iPad or Phone is easy and done by Camera Installers. Great job, would highly recommend.

From first contact Victor was great and dealt with my initial enquiry and subsequent questions promptly. Installation by Victor and George was smooth and professional with no mess or hassles and they also helped me sort out my home network. Really happy with the service we received and highly recommend Camera Installers Inc.

Victor and George did a quick and efficient install of security cameras in our shop. From start to finish it was a very smooth sailing. Estimate was very detailed with a complete breakdown of materials and labor cost + specs of the equipment to be installed. I'm very pleased with the service

I truly can not say enough about owner Victor and his team. As a small business owner I appreciate good customer service when I see it and that is first and foremost with Camera Installers . I recently had Victor add additional cameras to the job he did for us last year. Once again he did a great job and was thorough and super neat.
I would not hesitate to recommend Camera Installers. and would definitely use them again.

Very friendly and professional. They show up when they say they will. Take the time to do a job well done and very thorough in explaining how to use the security system.

Victor and his team are really professional. From the first call to the install, he is nice and patient. Highly recommend to anyone wants camera install. Thank you guys !

I had an issue with my 10-year-old, 5-camera system in that one of the cameras had lost its night vision capability. After reaching out to a number of resources to determine a course of action, I elected to upgrade the existing system as it became obvious that current systems are vastly superior.
I selected Victor, of Camera Installers, based on the advice he provided and his reputation on Home Stars. He did the job in much less than a day, taking maximum advantage of the existing cabling. Victor was very knowledgeable in answering my questions, demonstrating how to use the system, and setting up my computer, cell phone and iPads for remote access. He was also very respectful of current public health advice regarding COVID-19, social distancing where possible and wearing a mask while in the house.
In general, working with Victor was a pleasant experience and I will not hesitate to use him again.

***** UPDATE *****
This is an update to my review. While my initial installation experience was very positive, Victor’s after-sales service has been quite disappointing. Because of this I am downgrading my overall review to a 5 or less.
My first experience was simple. The original installation included a lockable steel cabinet for the power supply but I wasn’t left with the key. Victor promised he would look for it but never got back. I was not inclined to pursue this further as this was not a deal-breaker.

My second experience related to the fact that I couldn’t find a user manual for the DVR on-line and requested instruction on how to export files. In response he sent a YouTube video for a different DVR that was not helpful at all. Fortunately, I was able to figure it out myself through trial and error so I lived with this complaint as well.

While these issues were more annoying than problematic, my most recent experience has resulted in a significant loss of functionality. My ISP, Rogers Cable, replaced my modem, creating a problem where I can no longer view my feeds over the internet. My understanding of the solution is that it will require an update to the external DDNS and port forwarding settings, both of which are password protected by Camera Installers. I discussed the issue with Victor in early October. He immediately understood the problem, suggesting that he didn’t even need to visit and would solve the problem during the following week by remotely taking over my computer. I have since tried to contact him numerous times over the phone to no avail. He has not returned any of my messages. I now have been waiting for more tha a month and have to conclude that Victor has no interest in addressing my problem.

My only recourse seems to be to contact another contractor to re-establish my lost functionality. I will provide another update to this review when my problem has been resolved.

*****FINAL UPDATE*****
I ended up using Homestars to identify other service providers and discovered that most service providers either did not want to service equipment not installed by them or wanted a lot of money to try. Ultimately, I found a good one. Not only was the service provider knowledgeable of my situation and my equipment but he walked me through a solution on the spot! And more impressively, he also did not charge me for this advice even though I am not a regular customer. Finally my issue is resolved!

Victor and his team are professional, efficient and very catering. Answered all questions we had and helped us throughout the process from start to finish. Great Company!