Direct Flooring Deals

Floor Retailers
Toronto ON M5V 2J1
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Direct Flooring Deals
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91%

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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Direct Flooring Deals

Average customer rating:
9.6 10 (52 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Condo Flooring Install

Our experience started in the same way many as many of the other positive reviewers but right after the installation things went sour. Now, 1 year later I’m stuck with a floor that sounds like bubble wrap anywhere you step on it, with no resolution in sight. I feel that I have been ripped me by thousands of dollars, not a great feeling when you’re looking to start a life in Toronto.

Great pre-sale experience with Gary coming to our home and helping us to select the right flooring for our situation and our aesthetic tastes. The installation happened prior to our move into our new condo. The first indications of something being amiss was that Gary’s crew consisted of one young man who did everything. The person that referred us to him had a few people on the job doing the installation, of different ages and experience level. From there we hardly heard from Gary. I made several trips back and forth to the unit during the installation as we lived next door and he was nowhere to be found. All I got from Gary after the installation was a text asking if we were pleased. At that point, I reported the creaking and he mentioned that it needs a little time to settle. The problem worsened every time the outside humidity levels were above 40%. Soon after other problems became apparent. We found the planks move and bend in some areas areas we have some warping in the cement floor, meaning there was obviously no attempt at leveling. Also the transitions installed also became dislodged soon after as they were not drilled into the floor as they’re supposed to be but glued on haphazardly. None of these issues existed with the laminate Gary’s installation replaced

Here I am one year later, nothing has been resolved and the creaking is just as bad as it has always been. Gary had made a few trips to check out the problem making various excuses with each visit, not being able to come up with any solution and unwilling to try and fix the problem. He tried to blame the issue on an underlayment suggested by our property management due to building FIIC standards, the possibility of a defected batch of the flooring he brought, etc. None of this accounts for the obvious shoddiness of the install and his lack of oversight and quality control of the installation. I have not heard back from Gary for more than half a year now after numerous attempts at contacting him.

2 of 2 people found this review helpful.
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Derek J. in Old Toronto
Derek J. in Old Toronto
0 reviews Toronto, ON
10/10

Carpet Installation

Gary was a pleasure to work with, he was very informative and provided amazing feedback for our interior project. Raheel was our installer and he was a very positive and kind person; he installed the carpet efficiently with ease. Overall very satisfied with the result and our carpet looks great! Would highly recommend to anyone looking for home flooring project services, will definitely work with them again for any of our future projects!

0 of 1 people found this review helpful.
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Diane C.
Diane C.
2 reviews Oakville, ON
10/10

New Floors throughout a condo

We would highly recommend Gary and Direct Flooring to anyone. Gary was a pleasure to work with. He is reliable, trustworthy, dependable and his installers did a great job too.
Gary made the process easy by coming to the condo with samples. Quote was accurate and very reasonable.
The process with Direct flooring was easy and effortless.

0 of 1 people found this review helpful.
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Company Response

Hello Diane,
Thank you for the kind review. You and your husband were very easy to work with too, which makes for a great project on our end. The choice of laminate flooring looks great. We are happy that you are pleased with the final result.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com

Laminate flooring, Hardwood Flooring, Bedroom carpet, Stair carpet

Abreu Residence in Mississauga
Abreu Residence in Mississauga
0 reviews Mississauga, ON
10/10

Re-carpeting the stairs in the home

Gary came to our home with samples of fabric and he advised us on practical benefits of types and colour.
The workman Rahid was very pleasant, worked non-stop and cleared debris after he was done. The job was perfection.

0 of 1 people found this review helpful.
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Company Response

Hello Abreu,

Thank you for the kind words about Raheel our stair installer. He is amazing and a true professional. Also we want to thank you for choosing Direct Flooring Deals for your new stair carpet. We really do appreciate your business.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com

Stair Carpet, Residential Carpet, Bedroom Carpet, Basement Carpet, Selling your Property – Inexpensive Carpets and laminates, Hardwood Flooring, Laminate Flooring, Vinyl Flooring, Wall-to-Wall Carpet Cleaning.

Sharon in Mississauga
Sharon in Mississauga
1 review Mississauga, ON
10/10

Carpet Replacement

Gary was a pleasure to deal with, he provided a quote & was able to accommodate our rush job. He assisted in colour & carpet choice for our budget & our purpose. Job was completed on time & clean up was amazing.

0 of 1 people found this review helpful.
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Company Response

Hello Sharon,

Thank you so much for choosing Direct Flooring Deals for your flooring project. We really do appreciate your business. Thank you for the referral to your parents too. They were please with the work we do too.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com

Residential Carpet, Stair Carpet, Bedroom Carpet, Basement Carpet, Selling your Property – Inexpensive Carpets and laminates, Hardwood Flooring, Laminate Flooring, Vinyl Flooring, Wall-to-Wall Carpet Cleaning.

Jeywalk
Jeywalk
1 review Toronto, ON
10/10

Carpet replacement

Gary was professional, knowledgeable, and a very friendly person. He came and quoted us on the carpet replacement in our house, and we felt the price was reasonable and did not feel the need to compare around for prices.

He gave us some recommendations on carpet choices, and we picked one that he recommended. His installer did a really good job with putting the carpet in and cleaned everything up before he left. All in all, a great experience!

0 of 1 people found this review helpful.
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Company Response

Hi Jerry,

Thank you for choosing Direct flooring Deals to help with your home renovation. I am sure the tenants will love the new stair carpets. Our carpet installers are the best, we are lucky to have the professionals we do working for us. Please tell your neighbours about us! Thanks again.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Residential Carpet, Stair Carpet, Laminate Flooring, Luxury Vinyl Tile, Basement Carpet.

TZestioMississauga in Old Toronto
TZestioMississauga in Old Toronto
1 review Toronto, ON
10/10

Carpet Removal and Installation

Gary has been a trusted and reliable provider of flooring and carpet to my family for years. The installer showed up on time and did a fantastic job. As well after the job was completed my house was clean and there were little or no signs of the installation. The quality, service and cleanliness exceeded my expectations. Thanks Gary and Raheem.

0 of 1 people found this review helpful.
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Company Response

Hi Tony,

We are ecstatic that your family referred you to us. Referrals are great projects to work on and we appreciate you for choosing Direct Flooring Deals. Thank you for the kind words on our approach. We always try to clean up so as to seem like we were never there, accept for your new floors! Thanks again.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Residential Carpet, Stair Carpet, Basement Carpet.

Andrew in Mississauga from Mississauga
Andrew in Mississauga from Mississauga
2 reviews Mississauga, ON
10/10

Bedroom Carpet and Hardwood on Main Floor

Direct Flooring Deals was recommended to me from Real Estate agent. We needed to list the house fast and we needed new floors everywhere, among other things. Gary was informative and helped us with our flooring selections. They were able to have the carpet and hardwood installed almost immediately. Within 3 days they were done and the house looks amazing. The cost of the job was reasonable as Gary understood we didn’t want to break the bank because we were not staying in the house. We would have no problem recommending Direct Flooring to any of our friends or neighbours.

0 of 1 people found this review helpful.
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Company Response

Hi Andrew,

Thank you so much for trusting Direct Flooring Deals for your new carpet and hardwood flooring installation. It took a while sorting through the options but we are so glad you finally found what you were looking for! Our selection of budget priced flooring for people selling their homes is quite popular. Good luck house hunting! keep Direct Flooring Deals in mind when you need new floors again. We service the entire GTA.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Residential Carpet, Commercial Carpet, Carpet Tiles, Bedroom Carpet, Basement Carpet, Selling your Property – Inexpensive Carpets and laminates, Hardwood Flooring, Laminate Flooring, Vinyl Flooring, Wall-to-Wall Carpet Cleaning.

Neil in Toronto
Neil in Toronto
1 review Mississauga, ON
9/10

Thank you for the laminate and carpet install

Thank you Gary for the laminate and carpet install on the steps. We liked the quality of the work and also the service rendered. The installers were quite friendly as well. The provided services were quick and clean. We noticed some inconsistencies later on, and Gary promptly had them fixed.

0 of 1 people found this review helpful.
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Company Response

Hi Neil,
Thank you for the review you submitted. I think the laminate we selected was the perfect match for you. We were happy that we were able to work within your timeline before your guests arrived. We look forward to helping you with any other flooring projects you may have.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate flooring, Stair Carpet, Residential Carpet, Hardwood Flooring, Vinyl Flooring.

Glen in Toronto
Glen in Toronto
1 review Toronto, ON
3/10

Dissapointed

Gary at Direct Flooring Deals appeared to be a great guy when we met to discuss the hardwood install. He was personal, flexible with options and promised excellent work, along with a warranty, albeit a short one.

I ripped up the flooring myself and prepared a thoroughly clean workspace for the installers. The installers were persaonae and hard working, when they finally arrived on the job site each morning. However, cuts to my door trim left considerable gaps between the flooring and the base of the trim, they cut the wrong end of one of my new doors with no offer to replace the door. In addition, in my children’s room, two of the floor boards used were damaged and splintering. Then about 6 weeks later the squeaking started.

I reached out to Gary requesting him to honour his warranty and help out with the issues. The only think I got was emails with “explanations” and excuses. He didn’t return my call asking for help.

We’re a family that had to save up for some time to this job. We’re not comparing at all about the price. It was very fair. But we’re very disappointed in the complete lack of follow up service and failure to honour warranty that we’ve experienced from Direct Flooring Deals.

We’re sure glad many others have had positive experiences and hope this company gives future customers better post sales service and care than it gave us.

Glen

3 of 3 people found this review helpful.
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Company Response

Glen,
I am sorry that you feel you did not receive the service that you expected and have decided to relay your opinion on social media. The problem now becomes getting the details right, and telling the whole story so those people who you want to read your review get the complete picture.

I would like to be quite clear. There is no warranty from our company, written or implied, for what you are claiming. In fact, if you go through our correspondence through the HomeStars App you will find our conversation where I state to you "We can screw down the floor. We cannot guarantee we can eliminate all squeaks...." Right there in BLACK and WHITE!! I told you right upfront. I am not aware of any manufacturer or installation company that warranties against squeaks or creaks.

Additionally, we DID HAVE MANY follow up conversations by text with regard to the splintering of the hardwood. What you have failed to mention are two important points. One, you supplied the hardwood flooring and two, it was improperly stored in your garage for 2 years. We were not informed of this until we started the installation.

We had to work with an inferior hardwood product, but no boards were installed that were cracked or splintered. You were ever present during the installation, monitoring the installer’s progress and work. The installers had to throw out many boards because the milling was poor, or they were cracked. These cracks, micro cracks and splintering you are seeing are a result of the improper storage of the hardwood for 2 years. It's quite possible the hardwood will continue to splinter. What you are experiencing is not an installation issue.

We spoke over the phone regularly throughout the process. The only issue brought to my attention was in reference to the door. We did offer to replace the door but you instead suggesting we credit the cost of additional work being done. We agreed with that. That is not us ignoring you.

Once completed you thanked me for the great work and commented the squeaks were eliminated and the hardwood looked great.

I understand your frustration that your floors squeak. There is obviously something else going on either in the structure of your floor, or it may be related to the hardwood flooring you purchased. To publicly call us out all over the internet for not honouring a warranty that you KNOW does not exist is grossly unfair.

Gary Ankenmann

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Direct Flooring Deals

Direct Flooring Deals is family owned and operated. We offer Commercial and Residential Flooring, Sales, Service and Installations. Direct Flooring Deals has the flooring products: - Carpet - Carpet tile - Laminate Flooring - Hardwood Flooring - Cork Flooring - Vinyl Flooring - Luxury Vinyl Tile (LVT) - Sports Floors ...
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