Our experience started in the same way many as many of the other positive reviewers but right after the installation things went sour. Now, 1 year later I’m stuck with a floor that sounds like bubble wrap anywhere you step on it, with no resolution in sight. I feel that I have been ripped me by thousands of dollars, not a great feeling when you’re looking to start a life in Toronto.
Great pre-sale experience with Gary coming to our home and helping us to select the right flooring for our situation and our aesthetic tastes. The installation happened prior to our move into our new condo. The first indications of something being amiss was that Gary’s crew consisted of one young man who did everything. The person that referred us to him had a few people on the job doing the installation, of different ages and experience level. From there we hardly heard from Gary. I made several trips back and forth to the unit during the installation as we lived next door and he was nowhere to be found. All I got from Gary after the installation was a text asking if we were pleased. At that point, I reported the creaking and he mentioned that it needs a little time to settle. The problem worsened every time the outside humidity levels were above 40%. Soon after other problems became apparent. We found the planks move and bend in some areas areas we have some warping in the cement floor, meaning there was obviously no attempt at leveling. Also the transitions installed also became dislodged soon after as they were not drilled into the floor as they’re supposed to be but glued on haphazardly. None of these issues existed with the laminate Gary’s installation replaced
Here I am one year later, nothing has been resolved and the creaking is just as bad as it has always been. Gary had made a few trips to check out the problem making various excuses with each visit, not being able to come up with any solution and unwilling to try and fix the problem. He tried to blame the issue on an underlayment suggested by our property management due to building FIIC standards, the possibility of a defected batch of the flooring he brought, etc. None of this accounts for the obvious shoddiness of the install and his lack of oversight and quality control of the installation. I have not heard back from Gary for more than half a year now after numerous attempts at contacting him.