Direct Flooring Deals

Floor Retailers
Toronto ON M5V 2J1
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HomeStars  >  Floor Retailers in Toronto  >  Direct Flooring Deals  >  Good guy gone rogue
Private User
Private User
Private User reviews Mississauga, ON
0/10

Good guy gone rogue

With a positive experience we went to Gary for another job. But this time we were completely disappointed. The installer was a inexperienced and extremely rude. A few days after the job was done, the flooring started to come out and fall apart. I have been trying to reach Gary now that the covid restrictions have opened up, but he has been avoiding our calls. I do not recommend Gary anymore. He has probably become a victim of his own success. Ignore this guy and Direct Flooring.

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Company Response

Although the comment above says "Private User" we are pretty sure we know this poster. It's unfortunate that the Covid lock down restrictions have delayed us following up with you. I must add though, that we did speak before the lock down, and in fact after the lock down to arrange a time. So it's surprising to claim there is no communication. In fact we spoke, apparently before you posted this commentary. I don't agree with your assessment of our installer either, as there are plenty of customers (daily) who may hold a different opinion. Please reach out to us to see how we can improve your experience with us.