The Stove Store

I had to tell you what an awesome service technician Jordon is.
He arrived on time. He took off his shoes (it was muddy outside) and then, before he began, he laid down a tarp to protect our living room. The purpose of the service call was a faulty remote control on our Napoleon fireplace insert.

He quickly discovered our problem. The remote control on our Napoleon fireplace was not working (duh...I had only changed two of the four inside batteries). He replaced the batteries and then explained my error without making me feel like a total idi*t. He cleaned up with a vacuum cleaner and brush and then repainted the interior of the fireplace (it looks brand new). He cleaned the glass and added some stuff that makes our fireplace look like it has real embers. Wow! All that for one price, $145. What a bargain and what a great service. Honestly, he was fantastic. You are very lucky to have him in your employ. In addition, when I told him how pleased I was, he told me that you also service air conditioners and water heaters. "Our company name doesn't tell the whole story." He was correct. I had no idea of the additional services you offer. That's an employee that cares about the company he works for. BRAVO!

Thank you for sending Jordon out today. In the beginning, I thought the service fee was kind of pricey. But, now I believe it was a bargain.

Inital impressions were good. We were asked to choose top three picks of stone and ecouraged to go with the particular stone that "was in stock in the warehouse" as we were on a timeline. We waited and waited and with each phone call there was a different excuse about why it was taking so long. Eventually workers arrived and the stone was our 3rd pick and we discoverd that there was no "warehouse" - guessing the stone that was ordered was likley the most expensive, The staff were fabulous and did excellent work. A second visit was a different crew that did work that required a third visit to fix becasue it wasn't done properly. Then we discoverd that the company went ahead and charged our credit card before the work was completed and permission was given to do so. I checked with police and apparently this isn't illegal but certainly isn't a good buisness practice for anyone that would like a referrence. My concerns were treated like everything else - an annoyance - and excuses provided.