Wow!! I thought a 99% rating was too good to be true, but it wasn't! Our air conditioner broke on one of the hottest days this summer, and Mike was fantastic! Incredibly prompt response, arrived to check out the unit when he said he would, used a mask and social distanced, and provided us with all the information we needed to make a decision about what to do with the unit. When we decided to replace it, Mike was once again very pleasant to deal with, and when the day came to replace it he was prompt and efficient. The work by Mike and his crew was fantastic, very clean, and we're very happy to have a working AC unit and to have someone trustworthy to use for any future HVAC needs we may have! Highly recommend!!