Megacity Heating & Air Conditioning Ltd (An Essential Service Company during Covid19)

Heating & Air Conditioning
885 O'Connor Drive Toronto ON M4B 2S7
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Megacity Heating & Air Conditioning Ltd (An Essential Service Company during Covid19)
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winnerBest of 2021winner

Reviews for Megacity Heating & Air Conditioning Ltd (An Essential Service Company during Covid19)

Average customer rating:
9.8 10 (59 reviews)

Sort by

sophia  in North york
sophia in North york
6 reviews Toronto, ON
10/10

Drain bleeder tubing

We have been using Megacity Heating and Air Conditioning for well over 10 years now and have been consistently impressed by the level of service that we have received. This last visit was no different. Tony and Larry patiently answered all of my many questions. Larry spent a great deal of time to ensure he was making the proper diagnosis, which began as a bit of a mystery (leaking water from an unknown source). He came back as promised the next day to quickly repair the problem. This company is truly outstanding - they will never try to upsell you and take pride in providing exceptional service. Thank you, Megacity!

Was this review helpful?
Company Response

Thank you Sophia for the continued trust and confidence you have in us. Everyone at Megacity truly appreciates you taking the time to leave this amazing review. Customer satisfaction is our #1 priority!!

Natalie in Toronto
Natalie in Toronto
1 review Markham, ON
10/10

AC Disconnect and Reconnect

I called Megacity to disconnect and reconnect our AC unit when we had our walkway redone back in November 2020. Tony was great and very responsive. He came with the technician to disconnect our AC unit just in time before work started on our walkway. Tony has a great memory and remembered me when I called him back to reconnect our unit 6 months later. Tony and his team went above and beyond and mounted the unit on brackets to protect our new walkway. The technician was great and took his time to ensure everything was in perfect working order before he left. We will definitely be calling Tony and his team for any our future HVAC needs.

Was this review helpful?
Company Response

Thank you Natalie for your kind words and taking the time to leave this great review. We are so happy to know that we have exceeded your expectations and look forward to working with you in the future!!

Patrick in East york
Patrick in East york
3 reviews Toronto, ON
10/10

Furnace Repair

Our furnace started to make a very loud noise while it was running. I submitted a request through Homestars. Megacity called me back within the hour, talked through the issue and was able to send someone to look at the furnace on the weekend. Technician showed up on time, was extremely friendly, knowledgeable, and honest.
When we ultimately decide to replace our furnace, this exceptional and locally based company will be our first call.
Would definitely recommend.

Was this review helpful?
Company Response

Thank you Patrick for taking the time to leave this review and for your kind words. Customer satisfaction is very important to everyone at Megacity, we are always just a phone call away!!

Cath
Cath
0 reviews Toronto, ON
10/10

Excellent and Reliable Service

Megacity was recommended to me by my gas company-Enbridge. I purchased a resale townhouse in 2020 and wanted to have protection for service on my furnace, hot water tank and AC. The rates are reasonable and the billing is conveniently on my Enbridge bill. Excellent service, reliable, honest, informative and available 24/7. They installed a new boiler in my home within two days which was very convenient, provided detailed information and ensured to leave everything clean.
Thank you Tony for all your help, I appreciate it. I recommend Megacity!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for your recommendation and your kind words. Everyone at Megacity appreciates you taking the time to submit such a great review.

Pamela
Pamela
1 review Toronto, ON
10/10

install new furnace

Fast and efficient the team at Megacity Heating & Air conditioning are reliable and competent, the task of removing and installing new furnace was a challenging task but was done with ease and confidence, thank you
for the awesome job!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We appreciate you taking the time to leave us this great review and confirming for us that we are doing our job well. The entire Megacity team thanks you for your kind words!!

Caroline Duetz
Caroline Duetz
0 reviews Toronto, ON
10/10

Years of service/installing a new furnace

Megacity has serviced our heating and air conditioning units for many years. They have always been completely reliable and consistently helpful, arriving at our house the same day if there was an emergency. They have just installed a new furnace all in one day. We couldn't be more happy with their advice and help and trust them implicitly.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

It has been our pleasure to service your HVAC equipment for so many years. We truly appreciate your loyalty and confidence in us. Thank you for your kind words and for taking the time to leave us this great review!!

Chris in Toronto
Chris in Toronto
1 review Newmarket, ON
10/10

Amazing Service

Tony and his team were an absolute pleasure to work with. We purchased our home last year, and our furnace had not been serviced 10 years as a result we had some floor damage due to a condensation leaks. Tony and his team were there that day and diagnosed the problem right away. The next day we had a new furnace installed of better quality at a great price. Tony and his team were extremely professional, answered all our questions, and cleaned up really well after themselves. Thanks Tony! We will be recommending you to our friends and family!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Chris for such a great review. The entire Megacity team appreciates you taking the time. We are always just a phone call away for any questions or service!!

Private User
Private User
Private User reviews Ottawa, ON
10/10

HVAC replacement install - R Skypak for Skymark Skypak

The HVAC situation at my condo unit in Burlington was complicated – the original pre-construction unit installed was a Skymark Skypak – a combo heating and ac unit – that is now obsolete and mine had a cracked heat exchanger as the CO gas expelled was 10x higher than normal - tech had to tag and shut off gas for safety. Initially, no one could help me with part or unit replacement – not the technician resident in the building, my regular HVAC tech for annual checks nor another HVAC tech. In comes Tony and Megacity when I posted the project on Homestars– he was very communicative and took the time to explain a lot to me. He found the most suitable replacement – a R-Skypak. I did additional research and the R-Skypak unit is specifically designed and manufactured to replace these obsolete Skymark Skypak units. R-SKYPAK is a very unique product, however it is the uniqueness as a replacement solution to the original Skypak, that ensured I got the best solution backed by a warranty. Tony was able to provide a quote just based on the picture of the unit and space I sent him. Through my research, I learned there really are no other possible replacements given dimensions and wall sleeve requirements that were done for the original Skypak unit in the condo – the R Skypak is really the best option so as to avoid other expensive modifications to vents, wall sleeves and the space dimensions. Some people tried Magicpaks, but it would be a long process of new duct work and a mason or carpenter to fit the new sleeve. Tony at Megacity worked with HVAC installers and even during Covid-19 and holiday season was able to have the unit ordered and work completed within 4 weeks. No mason work, scaffolds, carpentry or new sleeves - minor exterior modification to the existing grill. They just put the new retrofit unit in where the old one sat - a full 7-8 hour job for two people.
So far it is working well and comes with a parts and labor warranty which gives me piece of mind if anything might need to be replaced or require maintenance in the future. I would recommend Megacity to anyone who is looking for HVAC professionals and especially for these specialized combo heating/ac Skymark Skypak replacements - R Skypak - in condos.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for taking the time to leave this review. All of us at Megacity appreciate your kind words. Customer satisfaction is our top priority!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace repair

Megacity was great, we were able to have someone come look at our furnace, diagnose the problem and repair our furnace in a short time. We noticed the problem and it was fixed within a few hours. Highly recommend them!

Was this review helpful?
Company Response

Thank you for your kind words and taking the time to leave this review. Customer satisfaction is our top priority so we really appreciate knowing we are doing our job right!!

abhubble in Scarborough
abhubble in Scarborough
0 reviews Toronto, ON
10/10

Replace Boiler and Water Tank

Nothing but good things to say about Megacity. As a first time homebuyer, I didn't know much about the system I received with my house. It's an in floor/wall radiant heating system. I thought it was strange that you could hear water running through it. My first call to Megacity was answered right away by Tony. He was great and said they could come next day to check it out. He not only came with a senior tech, but due to the system being so old, they also had an engineer come evaluate it. Throughout this whole time, he was super communicative and explained every thing to me so I understood. They got to work right away and i am so relieved to not hear those noises anymore and know my system is going to save us money now!
They have been in the east end for 30 years so know these older homes. Hopefully I won't need to use them again haha but if I do they will be my first call.

Was this review helpful?
Company Response

Thank you so much for taking the time to leave this review. We are so happy that we were able to resolve your issue to your satisfaction. Your kind words are appreciated by the entire Megacity team!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Megacity Heating & Air Conditioning Ltd (An Essential Service Company during Covid19)

Megacity Heating and Air Conditioning Ltd offers our customers 24 hour emergency service on all makes and models. We clean, service and install most HVAC products including tankless water heaters. For more information please visit our website at www.megacityhvac.com. Customer Service is our #1 Priority!!!

CATEGORIES
Heating & Air Conditioning
WEBSITE
http://www.megacityhvac.com
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Visa, Mastercard, Etransfer, Enbridge Gas Bill
LICENSES
TSSA, WSIB
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.