My tenants informed me that our washing machine which just surpass the Samsung 12 month warranty period was leaving residue and stains on their white clothes and they've tried everything from running a vinegar cycle to cleaning out the drums (as taught by YouTube videos) and had no success. They called around and got a decent quote but I wanted to ensure that the contractor I hire would be able to do it correctly the first time so I decided to do my own due diligence and looked up Homestars for repairman that had great reviews. I came across A Man with a Wrench and although they had less reviews than the bigger players in the marketplace, I read some of the reviews and I was impressed. I left messages for 2 other larger companies and none of them responded nor picked up the call. When I called A Man with a Wrench (at 8:30pm), Alex answered my call right away and when I told him about my washing machine issue, he immediately asked me if my machine was a Samsung even before I told him ! He then went on to explain to me this is a common issue Samsung owners have and precisely explained to me what the issue was and what the repair would entail. He gave me a sense of confidence that I knew immediately he is an honest, professional and highly knowledgeable individual. His price was highly competitive for a Samsung certified technician. He came to the house and repaired the machine, taking his time to clean all the pipes, drains and drums and showed my tenants the amount of residue and dirt in the drains. He also explained to my tenants how they can maintain the machine themselves to avoid any future maintenance repair. My tenants (known to be very detail at doing their due diligence) were so impressed with Alex that they attested how amazing Alex's workmanship, professionalism and knowledgeable was and that I should use Alex in the future for all appliance repairs. Alex is a man of his words and called me to explain to me the work he performed and even offered that if I ever have any questions before buying any appliances in the future to give him a call !!! I highly recommend anyone to give Alex a call before you commit in hiring just any repairman and don't just go with the big guys as your first choice because Alex is a certified technician for many big brand applications appliances.
- Company Response
Thank you very much for your kind words, Vihn. We were very happy to help Lori and Kofi with the washer problem and will be happy to assist you in the future with any of your appliance needs. As long as Lori and Kofi follow our directions this problem shouldnt come back. Have a remarkable day!