Man With A Wrench

Appliance Repair
Toronto ON M3A 3A5
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Appliance Repair
Man With A Wrench
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97%

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Reviews by rating (past 12 months)
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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Man With A Wrench

Average customer rating:
9.8 10 (258 reviews)

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Laurie  from Burlington
Laurie from Burlington
2 reviews Burlington, ON
10/10

Fabulous Service; Excellent Value for Money

From start to finish an equitable, professional service. Prompt response to my request for a quote. The pleasant, helpful woman who called back gave me good flex times the following day. Alex called ahead of time, arrived on time and was just the best fellow! Worked diligently and was mindful of my physical and financial limitations. I am positive I was charged less than standard for fridge and dishwasher repair. Will recommend this place to all of my friends. Thanks again to Alex!

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Company Response

Hello Laurie!
Thank you very much for the great review! At Man With a Wrench we try to provide the most competitive pricing, while also keeping financial limitations in mind - if the repair is too costly, we will make sure to provide you with our recommendation for repair or replacement, with your needs in mind!

If you have any other appliance issues, questions, or concerns, always feel free to contact us and we will be more than happy to help!
Team Man With a Wrench

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher Repair

To save me money, Alex walked me through some basic repair before sending someone over to my place, on two separate calls. I was very impressed by his data driven approach to appliance repair and focus on customer service. In the end, I was able to fix the dishwasher myself for free. I'll definitely use Man With A Wrench for plumbing and appliance repair. Highly recommend!

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Company Response

Thank you for sharing your experience with our plumbing and appliance repair services. We are glad that your dishwasher was fixed immediately. We look forward to serving you again. Feel free to contact us for your appliance repair, plumbing, electrical, and HVAC repair needs. Happy to serve!

Thank you,
Team Man With a Wrench

FC in Toronto
FC in Toronto
2 reviews Toronto, ON
9/10

Warranty Issues

Update: I wrote the review below based on my initial contact with the customer service after my stove broke down again 6 months after the service call. While the first response from “Man with a Wrench” was frustrating, they did end up following up and addressing the issue in a respectful manner. The owner, Alex, gave us a call and explained that there was a misunderstanding, took responsibility for his company’s part in the problem, and offered some possible solutions for us to choose as a next step. We agreed on a solution that felt fair to both parties. I was impressed by the extra steps Alex took to make things right. Thanks for being a responsible company.

——————

I usually never write a review, but I am very disappointed with May with a Wrench. I can understand when things go well that this might be an efficient and professional company. Many reviews say this and it is the reason I chose it for my oven repair. However, less than 6 months after the service call, the same piece has stopped working again.

When I called, I was offered almost no support. They said it was past the 3 month labour warranty so I would simply need to book a new service call. I pressed further and the next option I was told was to call GE directly about the malfunctioning part. Finally, I asked a few more questions and the representative pointed me to their own website where it says that the part is under a 1-year warranty. The fact that this wasn't pointed out to me at the beginning of the call feels like they would rather just leave me to deal with the issue myself and not bother them.

So now, I am apparently supposed to contact another type of customer service through the website and see if they will offer me a solution. For me, good customer service and professionalism doesn't just cover when things are working well or before the money has been paid. It also includes how a company handles issues after the services have been performed. In this case, I cannot recommend Man with a Wrench for the way they have left me hanging after a problem has arisen.

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Company Response

Thank you very much for sharing your entire experience with us. We can't always be perfect, but we can definitely always try to help our amazing customers find a good solution.

We are very sorry that you had to experience any stress when receiving our service and we greatly thank you for giving us the opportunity to repair our actions. Thanks to your feedback we were able to solve and update some company procedures to best benefit our future clients.

We are happy that the end result was to your satisfaction and we wish you luck in your future with the new stove. May it last a lifetime :).

have a wonderful day,
The Man With a Wrench team

Jon C in Toronto
Jon C in Toronto
3 reviews Toronto, ON
10/10

Quick, responsive and professional

Worked with Alex to service our furnace just a few days before we put our house on the market.

After diagnosing the issue correctly the first time on the first visit the team sourced a part that was needed, with excellent communication and installed it 24 hours later. I appreciated being kept informed the whole time and allowed to make budget conscious decisions with all of the information in front of me.

Furnace now runs excellently and super quietly. I am very happy with everything and would highly recommend to others.

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Company Response

Hello Jon,

Thank you very much for the perfect star review. It's great to hear that we're able to fix the issue with your furnace before winter. We look forward to serving you again. Feel free to contact us for your appliance repair, plumbing, and HVAC repair needs. Happy to serve!

Thank you
Team Man With a Wrench

Private User
Private User
Private User reviews Toronto, ON
10/10

Fixing dishwasher drain

What an excellent experience! We set up a zoom consultation with Alex and he diagnosed our dishwasher problem quickly and then walked us through how to detach, clean and reattach our drain pump - all on video chat. Alex was helpful, patient and was able to talk two people that know nothing about fixing appliances through the whole process. The fact that we got his expert walkthrough for free and 100% fixed our problem seems to good to be true. This is such a generous and excellent service. HIGHLY recommend!

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Company Response

Thank you so much for this great review. We’re happy to hear we were able to help you quickly diagnose the issue with your dishwasher through a video chat with Alex. Our free virtual appliance diagnostic tool was designed to help our community in which we can avoid unnecessary visits. We look forward to serving you again in the future for your appliance repair, plumbing, and HVAC needs. Keep spreading the word about Man with a Wrench!

Thank you,
Team Man with a Wrench

Ana  in Pickering
Ana in Pickering
5 reviews Pickering, ON
10/10

Fast, professional and thorough

Alex was quick to reply and thorough with his advice. He sent over Nazar, who is very detailed and patient. I called them initially for a leak at the garage water source and to instal new bidets. From that appointment, he found out other leaks that could have caused a lot of water damage. Thanks, Alex and Nazar!

Ana - Pickering

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Company Response

Hello Ana,

Thank you for leaving a great review. We are super happy to know that you got satisfied with how our team fixed the leak in your garage and the installation of your new bidets! We look forward to assisting you again in the future with your appliance repair, plumbing, and HVAC needs.

Thank you,
Team Man with a Wrench

Private User
Private User
Private User reviews Oakville, ON
10/10

Repair over the phone

I booked a virtual appointment to repair my microwave and Alex called exactly at the arranged time. He was very polite and helped me to troubleshoot. It fixed the problem so I was able to cancel the in person visit. They did not charge for this. I can highly recommend their service and will definitely call them again if needed.

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Company Response

Thank you for taking the time in writing a review. I am glad we are able to help you fix your microwave through our virtual diagnostic tool. It is our way to help and give back to the community in this current time. We look forward to serving you again. Feel free to contact us for your appliance repair or even for plumbing, HVAC repair needs. Please don't forget to share it with your family and friends so we can help them too.

Thank you.
Team Man With a Wrench

AJ Harris from Ottawa
AJ Harris from Ottawa
4 reviews Ottawa, ON
10/10

Customer service done correctly

Company was very responsive and priced competitively. They sourced the part and provided a technician very quickly.

The actual technician visit wasn't great. The work was done and the appliance worked as expected afterwards - but the visit itself left a lot to be desired and I told them so.

Alex, the owner, contacted me right away - was extremely professional and helpful - and turned my experience right around. I am quite impressed and I have no hesitations in recommending this company. I will certainly be using them again in the future.

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Company Response

Thank you very much for your honest review. We are so sorry that the technician did not provide you with our promised level of service while onsite. We are always improving and addressing every situation with our technicians to ensure they are always training and getting better. We are glad we left the appliance in working order and delivered the service from our dispatch team. We always take responsibility for our shortcomings when they do happen and we are happy that we were able to provide you with a good solution that satisfied you.

The next time you use us we promise to give you the entire experience as it should have been from the start.

until next time,
The Man With a Wrench team

Private User
Private User
Private User reviews Toronto, ON
10/10

Truly recommend it

I used this service and extremely glad about it, master replaced my plumbing - a toilet bowl with a barrel, everything is high quality and promptly, I recommend particular this service for everyone!

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Company Response

Thank you for recommending Man with a Wrench. We are happy that you got satisfied with our plumbing services. Looking forward to serving you again. Feel free to contact us in case your appliances will require fixing, or even for plumbing or HVAC repair needs. Please don't forget to share it with your family and friend so we can serve them too.

Team Man with a Wrench

Ricardo in East York
Ricardo in East York
2 reviews Toronto, ON
10/10

Virtual diagnostics of dryer

I received a free 20 minute virtual diagnostic service. Alex was extremely knowledgeable, helped me diagnose the problem, which meant I don't need their service. Indeed, nothing is wrong with the dryer, the problem is a clogged exhaust vent that requires a different type of technician. Thanks for the knowledgeable and honest service -- an example for others.

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Company Response

Hello Ricardo,

Thank you so much for leaving a review! We’re happy to hear we were able to help you diagnose the issue with your dryer through the help of Alex and our virtual diagnostic tool. We look forward to servicing any of your future appliance repair, plumbing, HVAC, and electric needs! Please share this with your family and friends so we can help them too.

Thank you
Team Man with a Wrench

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Man With A Wrench

We are committed to providing an excellent service across Toronto, GTA and nearby regions. In our decade of experience, we have learned that you can get your appliance, and plumbing issues repaired quickly, effectively and relatively inexpensively. Our specialty is to provide quick solutions to all your appliance, and plumbing repairs and to achieve the highest possible customer satisfaction from our services. Our punctual and friendly staff will always provide budget-friendly repairs.

WHY DO OUR CUSTOMERS LOVE US?
"Slow is smooth, smooth is fast." This is our motto because we take exceptional care in locating your appliance and plumbing faults to have them fixed within the shortest possible period. We encourage our customers to watch us as we perform the repair and to ask as many questions as possible while we are on site. This will ensure the best service on the market because you will be educated on all of your appliances at no extra cost.
Man With a Wrench always provides an above and beyond service because we do not simply tackle the problem at hand. We also find its underlying cause. Most importantly, we provide our customer with education as to how to prevent such problems from occurring in the future. Our budget-friendly repairs are second to none and we will provide you with quick solutions to all of your appliance repair needs. Our goal is to delight you with our service. If you don’t go shouting from the rooftops how happy you are with your service following a work order, we will be very disappointed, for our business runs on word-of-mouth referrals and we strive to ensure you’re happy enough to tell your friends about our service

WHAT APPLIANCE REPAIR SERVICES DO WE OFFER?
We will repair any major appliance and any major brand for:
- Refrigerators repair
- Stove repair
- Oven repair
- Washing Machine repair
- Dryer repair
- Dishwasher repair
- Microwave repair

We repair all makes and models, we even repair Miele appliances! Other brands we service regularly: Frigidaire, Simmons, Samsung, LG, GE, Kenmore, Thermadore, Whirlpool, Kenmore, Maytag, Moffat, Dacor, Fisher and Paykel, Thermador, Electrolux, Bosch, Sub Zero, Amana, Jenn-Air, Wolf, AEG, Magic chef, Viking, Blomberg, Admiral, Westing House, Ariston, MagicChef, Inglis

WHAT PLUMBING SERVICES DO WE OFFER?
- Toilet repair
- Drain cleaning
- Plumbing repairs
- New installations (sinks, toilets, showers)
- Water pumps
- Water heaters
- Frozen pipes
- Re-piping
- Burst Pipes
- Leak Detection
- Inspections

We service Toronto and all surrounding areas. That includes: Toronto, Whitby, Oshawa, Pickering, Scarborough, Markham, Aurora, New Market, Brampton, Bradford, Oakville, Mississauga, Etobicoke, North York, East York, GTA, Burlington, Barrie, Innisfil

We look forward to servicing your appliance and plumbing repair needs!

CATEGORIES
Appliance Repair, Appliance Retailers, Plumbing, Electricians, Heating & Air Conditioning, Solar Panels, Solar Water Heating, and Electrical Vehicle Charging
PRODUCTS
Fridges, Oven, Stove, Cooktop, Refrigerator, Freezer, Dishwasher, Washing Machine, Dryer, Microwaves
SERVICES
Refrigerator repair, stove repair, oven repair, washing machine repair, dryer repair, dishwasher repair, toilet repair, drain cleaning, plumbing repairs, new installations (sinks, toilets, showers), water pumps, water heaters, frozen pipes, re-piping, burst Pipes, leak Detection, inspections
BRANDS
Frigidaire, Simmons, Samsung, LG, GE, Kenmore, Thermadore, Whirlpool, Kenmore, Maytag, Moffat, Dacor, Fisher and Paykel, Thermador, Electrolux, Bosch, Sub Zero, Amana, Jenn-Air, Wolf, AEG, Magic chef, Viking, Blomberg, Admiral, Westing House, Ariston, MagicChef, Inglis
SPECIALITIES
Appliance Repair and Plumbing
WEBSITE
http://www.manwithawrench.com
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
4
RETURN POLICY
100% Satisfaction Guarantee or Your Money Back
PAYMENT METHOD
All Major Credit Cards, INTERAC, e-INTERAC, Cash
LICENSES
All of them
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 1 Year Repair Warranty
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