Cedar Hills Contracting

"Derek and his team did an excellent job of the bathroom renovation. Derek was very patient when we discussed about the design of the bathroom, and provided honest and professional feedback on our ideas. I was very satisfied with the quality of his work. The work that Derek's team delivered was very detailed and on-time, and they were very accommodating. They ensured to follow up with me after the work was completed.

Overall, I was happy with the service provided by Cedar Hills Contracting. The price was reasonable, and the service was exceptional!

I will definitely recommend Cedar Hills Contracting to my friends and family for any renovations in the future."

I always had a great experience with Cedar Hills Contracting in several projects including complete renovation of my own house and an investment property and referrals to my friends and family . They provide design , plan and excellent quality Service . I highly recommend Cedar Hills Contracting as a very professional, trustworthy, reliable and knowledgeable team .

Our basement project went smoothly, from the initial meeting with the project manager to the actual start of framing. The framing supervisor made sure all elements of this step went flawlessly. We can't say enough about Derek who took over as the finishing project manager. He went above and beyond in making sure our basement was finished in a timely and professional manner. He corrected minor imperfections that we did not even see, showing he takes great pride in quality of workmanship. We have already recommended Cedar Hills Contracting to friends.

Derek from Cedar Hills Contracting is very professional, friendly and had great suggestions on how to make the design of the patio look better.
We were very happy with the workmanship and the final product.
The Cedar Hills Contracting crew did the job right, not just make it look pretty. They put a lot of work and time into preparing the site for concrete.
I would use Derek and Cedar Hills Contracting for other projects and wouldn’t hesitate to recommend him to others.

Derek and his crew from Cedar Hill took up my project with ready to go permits which I obtained via my architect.

They built up rear addition with the basement and main floor rear extension, plumbing, electrical, heating, drywall, hardwood, windows etc. Excellent work, great quality.

Excellent work, professional crews, trusty people. Cedar hills finished my house in 10 months with all the features I expected. Very reasonable price, not cheap, but not “up in the sky”. Would definitely recommend them if you need to build a new dream home or make an addition.

3 months after the work was done is when Derek’s true colors started coming out.

One day my wife and I started hearing a hissing sound in our family room and then water started dripping from the ceiling. It seemed to be coming from the bathroom remodel that was done by Derek and his team. We called Derek and he had his contractor Joseph came out towards the end of the day, who immediately said it was not his fault and that we had drain pipes running in our family room ceiling that were leaking. When I challenged him on that he immediately changed his story and started saying it was the cheap faucet we had them install. Again I challenged him, went and grabbed a drywall saw and cut the wall open from the back side of the faucet. Once I did that we noticed the water was coming from the faucet connection. We shut the water off and they came back several hours later with the plumber, Derek also showed up. The plumber took it apart, said it was the cheap brass nut that had cracked and then he held out his hand asking for $200 for the service call???

Based on that plumbers diagnosis, Derek told us it was the brass nut that was cracked and we should go after the faucet manufacturer who supplied it. Guess what Derek, when I called the faucet manufacturer he informed me the brass nut was supplied by them, it would have been supplied by the plumber. I have had several independent plumbers look at the nut and they all said it was overtightened which caused the crack. Based on the welding job a few them commented that the plumber had no idea what he was doing. Whether the nut was defective or overtightened, it was supplied by your plumber and/or damaged by your plumber but you still refuse to take responsibility forcing me to call my insurance company. Since Derek paid my insurance deductible, I assume it’s his acceptance of the issues?

More recently my wife noticed the vanity drain pipe is now leaking. She texted Derek several times and he does not have the decency to respond to her, but when he was trying to get the deal, he would reply in minutes. Derek, remember you comment that we are like family and you would double your warranty to 12 months? I guess that really means nothing to you since you refuse to stand by it, not only for the major leak that caused thousands of dollars of damage, you won’t even call back on this new leak we found.

This has been such a difficult journey and I would not wish this on anyone. I am sure Derek will comment since he is all about getting positive reviews, there is no excuse for this and the way he has handled it. The nut was supplied and installed by his plumbing contractor so not really sure what he can say, but I welcome any comments he might have in this ordeal. The pictures of my home speak for themselves.

Be warned of the quality and customer service you will get, everything is great until you have an issue.

Very efficient and organized. Stayed on budget and the quality was superior. Cleaned up work daily and left area clean Great job!!

I'll start by saying that the subcontractors hired by Cedar Hills were very professional, and I'm happy to speak highly to their quality of work, however as mentioned, they're not employed by Cedar Hills.

Here's my challenge; every time there was a delay, (and there were several given this 2-Week job was quoted to be completed in December 2020 and was finally finished in April 2021), I didn't receive one proactive phone call from Derek, the owner. We received a number of updated dates for completion that came and went over those 4 extra months. With no contact from Derek, I eventually started speaking directly with Derek's subcontractor, who was great, however again, not employed by Cedar Hills.  I had told Derek numerous times that I would have expected and appreciated calls directly from him, regardless of my conversations with his subcontractors, given that we hired HIM, and we were paying HIM.  This never happened, and neither did any apologies. You can't blame Covid for this, although Cedar Hills did try.

At no point did Cedar Hills accept any responsibility for the project delays, my voiced concerns around poor communication, or anything else. When the person you're trusting with your home and your money refuses to accept any responsibility or accountability when things aren't going smoothly, this is a scary feeling for a consumer.

We certainly didn't feel like a customer or that our business was needed or appreciated.  This is why we've found other contractors for our new jobs, and have shared our personal experience with others who have asked. 

Anyone who would like more details on our personal experience is more than welcome to reach out. I think it's important to hear several different experiences before making final decisions.

Derek and his team re did my whole kitchen and I couldn’t be happier! It was all done in a timely manner and the crew was always on time and always polite. You won’t be disappointed going with Cedar Hills Contracting!