We didn't feel like a customer, unfortunately.
I'll start by saying that the subcontractors hired by Cedar Hills were very professional, and I'm happy to speak highly to their quality of work, however as mentioned, they're not employed by Cedar Hills.
Here's my challenge; every time there was a delay, (and there were several given this 2-Week job was quoted to be completed in December 2020 and was finally finished in April 2021), I didn't receive one proactive phone call from Derek, the owner. We received a number of updated dates for completion that came and went over those 4 extra months. With no contact from Derek, I eventually started speaking directly with Derek's subcontractor, who was great, however again, not employed by Cedar Hills. I had told Derek numerous times that I would have expected and appreciated calls directly from him, regardless of my conversations with his subcontractors, given that we hired HIM, and we were paying HIM. This never happened, and neither did any apologies. You can't blame Covid for this, although Cedar Hills did try.
At no point did Cedar Hills accept any responsibility for the project delays, my voiced concerns around poor communication, or anything else. When the person you're trusting with your home and your money refuses to accept any responsibility or accountability when things aren't going smoothly, this is a scary feeling for a consumer.
We certainly didn't feel like a customer or that our business was needed or appreciated. This is why we've found other contractors for our new jobs, and have shared our personal experience with others who have asked.
Anyone who would like more details on our personal experience is more than welcome to reach out. I think it's important to hear several different experiences before making final decisions.
- Approximate cost of services:
- $25,000.00
- Company Response
My workers dealt with Michael directly only as we waited for the garage doors to be made which were a custom order as that is what was requested. At no point was I asked to follow up directly until the last two weeks before the doors were delivered..which I did. The doors were delayed because of closures do the the covid 19 lockdown. The customer was told this was the reason and it was out of our control. As it was as stated a high quality job.