- Approximate cost of services:
- $300.00
- Company Response
appreciate for your review
appreciate for your review
Thank you very much
The customer called Zeeco Services Ltd to diagnose why her AC unit was not working. The customer requested extra time from the technician that she cannot make the 12:30-1:30pm time frame since she was coming from Toronto back to her rental property. As Aziz (the technician) showed up to diagnose the problem with the AC unit, the customer began to video tape the technician during the diagnosing procedure. Aziz told the customer that she can not video tape him and that if she wished to watch, she can but without her phone. This was the point where the customer began to argue with the technician. After the diagnosing procedure, Aziz informed the customer that the AC unit itself was not the problem, and that the problem seemed to be the furnace control board which wasn't sending enough power to the AC unit. The customer asked the price of a replacement furnace control board, which then the technician informed her verbally the estimate cost of the replacement unit was going to be $1169 (including hst... not $11,169). This was an estimate as the customer refused payment of both $120 service call fee and $150 diagnosing fee which comes to $305.10 with HST. The customer told the technician that she already had a furnace maintenance plan from reliance which is why she was hesitant on paying the diagnosing fee even though diagnosing services were already used. At that point, the technician advised her to go with Reliance and contact them directly and not proceed with further services from Zeeco Services Ltd to save money. The customer told the technician that Reliance was an incompetent company and never picks up when she calls. After continued argument over paying the diagnosing fee the customer reluctantly paid for the diagnosing services with Mastercard but only to call back later and demand a refund since she got hold of Reliance who fixed the problem with the wiring of the furnace control board which the Zeeco services technician advised during the diagnosing stage. Lastly when Aziz (the technician) refused to give her a refund over the diagnosing services she used, she started to drop f*** bombs and threatened the technician that she will post negative reviews if the demand for refund was not accepted!
(Also customer tries to spread misinformation that the technician tried to "cut some wires shorter" which is not the case since the technician only diagnosed the control board and didn't go further with the services as customer refused payment)
Hot water tank gas line connection
Thanks
The customers daughter who wrote the review did not read the first invoice carefully, because it states that there is a 30 day service warranty and a year part warranty. We received the call and our technician came 2 hours later and he checked the invoice and did not charge the part due to the fact that it was within the year warranty.
The senior customers must ask for the discount and state that they're senior for the discount to apply,
The company stands behind their workmanship. Technician explained upfront clearly before he charged.
Regards
Zeeco Services LTD
thank you for reviewing
we appreciate you writing us review . thank you
Zeeco Services Ltd. serving in Barrie and surrounding areas. We offer repairs and installations of Furnaces, Air Conditioners, Fireplaces, Water Heaters, Gas Stove & BBQ hookups, new gas connections, major home appliances installations and HVAC equipment
Our technicians are Licensed, insured, certified and experienced professionals. We offer personalized friendly professional services to your satisfaction.
We stand behind the "Name of Trust and Excellence".