Floor Coverings International Of Burlington And Milton

The customer service was great and the installation was well done, however the experience from the installers was horrible and they ended up scratching the tile in my bathroom. The owner Mohammad immediately said it wasn't his workers (he is a franchisee and sub-contracts his work so he takes no responsibility for their work) and refused to fix the damage his workers created. He never came to see the damage we that was done. Only wanted to see a picture and immediately took the word of his worker. Of course they would say they didn't do the damage! He then started blaming us doing the damage.
When we told him we would hold some money to fix the scratched tiles, he threatened us saying he will take us to court and put a lien on our house. All this and not to mention that his workers smoked in our garage, cut flooring all over the house when we specifically asked that they cut in one room to minimize the dust which was agreed to by Mohammad, they left spots of glue on the flooring which we are having a hard time removing and the workers left garbage on the garage floor (empty water bottles, food containers) for us to clean up. He portrays great customer service but the minute his workers do something wrong, it's everyone's fault but his company. I would not recommend this company. You take a big risk of damaged property if you do and he won't fix any damage. Mohammad doesn't understand the meaning of customer comes first. He could have taken a small amount of time to come and look at the scratches and not be so difficult about it. We have contacted the franchiser who are currently looking into the matter.

Mohammed was very professional and very knowledgeable bout the product and service. He seem to be able to anticipate your needs and make the most appropriate recommendations that worked out very well. The flooring project was completed on time and as projected. The floor looks amazing ! Highly recommended ! Thanks for a great reno experience.

I’m satisfied with the work of the Floor covering int. Mohammed is a very customer-oriented person why help with any problem. Before they started, they covered everything and after finishing they clean everything. Thank you so much.

Very impressed with the professionalism. Right from the start, Mohammed came out and provided numerous samples, options etc...so we could see what different products could offer. His knowledge and recommendations really helped us make the right decision. His attention to detail really shows in the finished product, it's all the little things that make a big difference. His crew was very friendly, knowledgeable and respectful while working in our house. Couldn't be happier with the floor overall and the work that was done. Would definitely recommend and work with Mohammed and his team again.

I had excellent and exceptional experience with Floor Covering International. This is a one stop shop company where they carry all their flooring samples in their van and bring it to your home. We Color matched the floor we wanted in at our house using many samples until my wife and I settled on the color and style we were looking for. They carry top quality flooring in very competitive prices. Their team is very professional which resulted in high quality finishes. Job was done in two days. Highly recommended and will definitely use them in my next Reno project.

This was an amazing well performed job done within an extreme time and highly profession, very friendly staff only needed 2 visits for the planning and preparation. The estimation agreement covered every single piece of detail you could imagine, no hidden fees and job performed upon agreement. I would highly recommend them for my future project and a real settle for a piece of mind and worth every dime payed.

A friend of mine had used them before and talked highly of his experience. I decided to try them out. Their quote was competitive and they were pretty responsive to my needs. The job was done well and on time. I would have no hesitation in recommending them.

They took their time to ensure great results! Beautiful flooring! Loved Mohammed! Great cleanup and very professional!

I felt that the installer could have notified me of what new projects had to be attended to which were going to cost me more money. Also he could have watch as to what pieces of hardwood were being installed and picked something else that wasn't on the defected side as I have a few pieces that could have been avoided at the time now I am sort of stuck with what got installed. As for the actual product installed I am so far pleased with the quality

Job was estimated to take 2 days and that's what it took. Not without some hiccups though. Not the installation or installers - but working with a older home. 2 layers of laminate floor butting onto ceramic tile in the hallway and older ceramic in the kitchen. Different levels. A solution of adding plywood to the living and dining rooms levelled out the areas to the hallways. Installation went smooth and with precision. (i.e. Flooring is staggered). Loved the attention to detail, which is very noticeable beside the stove. This is important when you're a very picky person.The owner was extremely attentive to any questions I had and the installers worked with precision, worked quietly (good when you have dogs), properly cleaned up the work area, inside and outside where the cutting was performed. They moved the major pieces of furniture and appliances, unfortunately moving all the smaller items seemed more like moving and still reorganizing not too take away from my beautiful new floors.One thing I did notice - my floors now feel solid! They are engineered hardwood. I never thought you would noticeably feel the difference between laminate and hardwood - because flooring is flooring right? Wrong. Sound proofing -extra benefit.