Empower Security Automation

Alarm Systems
Burnaby BC V5A 4H5
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HomeStars
Alarm Systems
Empower Security Automation
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37%

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Reviews by rating (past 12 months)

Reviews for Empower Security Automation

Average customer rating:
7.1 10 (9 reviews)

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Embrace in Burnaby
Embrace in Burnaby
0 reviews Burnaby, BC
10/10

Alarm system update

Service technician updated our alarm panel and installed a outside camera. He was the only one to figure out how to install a doorbell to ring inside the house pushing the"Skybell" camera button. We went about 5 years without this feature. This technician was quick and very efficient completing the job.

Approximate cost of services:
$850.00
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Company Response

Thank you for the positive review. We're glad to hear our tech was able to resolve your issue as our team works hard to make it a positive experience for our clients and are happy to hear we hit the mark for you.

Alice in Burnaby
Alice in Burnaby
1 review Burnaby, BC
10/10

Change battery

Thanks for customer service Debbie, she is very nice and patient. She send me Alarm user manual and taught me how to operate panel.

And the mechanic is good too.

Approximate cost of services:
$0.00
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Company Response

Alice, thank you for your kind words. It was my pleasure to help you out and I'm glad our service technician was able to resolve your alarm issue.

Private User
Private User
Private User reviews Agassiz, BC
1/10

Doorbell camera doesn't work and doorlock keypad doesn't light up

My doorbell camera doesn't work and the doorlock keypad doesn't light up and it keeps going off line. I was told it would cost $300 for each part. This is ridiculous as I have a 5 year contract and the system doesn't work properly. Very dissatisfied and will not be renewing the contract or recommending this system to anyone.

Approximate cost of services:
$600.00
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Company Response

Empower Security has not recently quoted any costs for replacement of the equipment described in your post it sounds like you may have had a discussion with your alarm company Brinks Home Security. We were the local company that may have installed your system & serviced your system on behalf of Brinks but your complaint is with them. We have no ability to negotiate any costs for replacement of equipment & would not quote prices for them. However,most contracts do have service warranty for the duration of your term that covers normal wear & tear on your basic alarm system but this does not usually cover add on features such as smart locks & cameras or when you've done renovations, damage done by clients or acts of god. I would suggest to call Brinks to negotiate replacement as they are usually open to this.

Private User
Private User
Private User reviews Surrey, BC
9/10

Security system

Very happy with the system, technician and overall system. We’ve had the system for about 3 years and just called them to upgrade to the latest technology! Looking forward to see what the upgrade will look like!

Approximate cost of services:
$1.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the awesome review and your continued business with Empower Security Automation. Our team strives to make it an all-around positive experience and appreciate you taking the time to let us know. Enjoy your day

Pranav
Pranav
1 review Vancouver, BC
8/10

Secutriy System Setip

The installation of the security system was done professionally, and quickly. So far I have had no problems with the system - the alarm system is easy to follow as well.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the awesome review, Pranav. Our Empower Security Automation team work hard to make it a positive experience for our clients and are happy to hear we hit the mark for you. Cheers!

Abab9341
Abab9341
1 review Surrey, BC
10/10

Home Security Company (Empower Security)

Empower Security takes the time and patience to actually listen to a customers needs I would recommend them to anyone

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words, Angela. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Private User
Private User
Private User reviews Burnaby, BC
0/10

My experince

I went with Empower as they are Canadian and monitored locally. My account was sold to Moni and is now in the hands of Brinks...both in the USA. If I would have known they were selling the contract to a USA company I would have gone with someone else. Terrible customer service

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
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Company Response

Hi, Empower is local and from day one you were explained that the monitoring is in Texas with Moni. It is also on our website and in all of our advertising material. They are continuously ranked in the top 3 for security companies in North America by JD Power. You can research and see for your self. Moni rebranded to Brinks, they were not purchased by Brinks. Is there anything we can help with? The feedback for their customer service has always been great and we are their authorized dealer.

sayed.najibi
sayed.najibi
1 review Surrey, BC

First Review

10/10

Home security

They installed a great security package for my elder parents to ensure their home is secured and they have peace of mind. Highly recommend them for the home security.

Approximate cost of services:
$2,500.00
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Company Response

Thank you Sayed! We are glad we were able to custom tailor to their needs and wants. We are glad the smart lock makes life easier for you and your parents as well!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empower Security Automation

At Empower Security Automation we strive to provide unparalleled service by combining world-class protection with the personal touch. We customize our products to meet each of our clients’ needs through our professional consultants. We pride ourselves on creating a long-term clientele by exceeding your expectations! The Monitronics Alarm Response Center ...
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