On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
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HomeStars
Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.1 10 (259 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Flood damage

Would recommend OnSide highly. Communication was for the most part excellent, the initial clean up was prompt and thorough. The repairs done by the sub contractors were professionally completed, with pride of work. Overal clean up at the end of project was good.

Despite the initial mess of a flood, we came out with a stunning bathroom at the end.

Approximate cost of services:
$5,500.00
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Company Response

Thank-you for the great review. We appreciated the opportunity to help you out.

Bill in Sidney
Bill in Sidney
1 review Capital, BC
10/10

Flood Damage

Al Jones did a fantastic job looking after the repairs as I was out of town the entire time and never had a concern about his supervision of the repairs of fixing the flood damage due to broken pipes ,would recommend Al and onside to anyone who asks

Approximate cost of services:
$26,000.00
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Company Response

Thank you for your kind words and great review. We appreciate your business and the opportunity to help you.

Michelle Fraser in Surrey
Michelle Fraser in Surrey
1 review Surrey, BC
9/10

Kitchen Renovation

Overall, we had a great experience with On Side. We had a small flood in our kitchen due to our dishwasher breaking down and our insurance company recommended On Side to have it repaired. Everyone was friendly and they did an amazing job with our kitchen, it looks even better than it did before! The only complaint I would have is that after I had the lockbox set up, I wasn't informed ahead of time when staff would be showing up at my home (which I would have appreciated because I have an indoor cat). Other than that, my experience was great! Would highly recommend them (but maybe not the lock box).

Approximate cost of services:
$0.00
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Company Response

Sorry to hear about your cat. We hope that our team only had to be told once about the lockbox/cat and pre-notice for work. Thank you for your kind review. We are very happy to have had the opportunity to assist you.

Dominika from Vancouver
Dominika from Vancouver
2 reviews Vancouver, BC
10/10

Sewage back up remediation

Our apartment got flooded during a sewage back up. The laminate flooring and some of the drywalls were replaced. From the initial contact until the job was finished we were extremely satisfied with the whole process. Our project manager, Matt, was really easy and pleasant to work with. The ladies who packed and unpacked our apartment were wonderful. Now floors and walls look amazing. Everything was performed on time. We were lucky to get such a great team working for us! Thank you.

Approximate cost of services:
$0.00
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Company Response

Thank-you for the great review Dominika. We were pleased to be able to assist you with your sewage back up situation.

Private User
Private User
Private User reviews Kelowna, BC
6/10

Asbestos removal

PM GAVE A VERBAL QUOTE AFTER SPENDING LITTLE TIME AT SIGHT .WRITIN QUOTE TOOK 3 WEEKS TO SUBMIT PRICES DIDNT INCLUDE PROFIT AND OVERHEAD THIS WAS MISLEADING WHEN FINAL BILL WAS 30 TO 40% MORE THAN QUOTE WORK WAS DONE WELL BUT VERY SLOW ONSIDEDS PRICE WAS STILL THE MOST COMPETETIVE DESPITE THEIR SHORT COMINGS THEY WHERE VERY ACCOMADATING WHEN ADJUSTING THE FINAL PRICE TO MATCH THEIR QUOTE .I WOULD RECOMEND ONSITE

Approximate cost of services:
$11,000.00
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Company Response

Thank you for saying that you'd recommend our Company. However we're sorry to hear about the discrepancy between your expectation and the service/quote you ended up receiving. Can you please share your contact details as we'd like to look into this further for you? Please note that we are not "Onsite" we are "On Side". The former is a competitor of ours, whereas we're On Side Restoration. Thank you in advance for helping us to better understand your situation. On Side Restoration Customer Service

Sophia in Surrey
Sophia in Surrey
1 review Surrey, BC
10/10

laminate flooring renovation

I highly recommend this company to all. We are very satisfied with our new laminate. It was done very precisely and carefully. Also, they were able to finish the job by the promised date and everyone was kind and gentle. Thank you!

Approximate cost of services:
$1,000.00
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Company Response

Thank-you for the great review. We were pleased to assist you with your flooring.

Gerry T in Calgary
Gerry T in Calgary
1 review Calgary, AB
0/10

Hopeless

Run fast, run far.
The most incompetent, insensitive company I have ever dealt with. The barbie doll Project Manager presents you with her card, her name is followed by a number of designations - I researched her qualifications and they represent 2 weeks of pass/fail or attendance courses.
Regardless, that is the last you will see or hear from her, unless it for for an upsell for her contractors related to your reconstruction. They had a dream project with 4 months to complete two or three weeks worth of repairs. When I returned they had completed about 3 days worth of work. Worse than that, most of the work done needs to be redone. I fired them. Apparently they could care less, and so should you.

Approximate cost of services:
$100,000.00
2 of 2 people found this review helpful.
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Company Response

We're sorry to learn about your experience with On Side. We pride ourselves on consistent customer service and quality work. Obviously you feel that this was not your experience. Please advise of your job number or address and name. We would like to look into your concerns for you and discuss the situation with the Project Manager on your file. On Side Restoration Customer Service smanson@onside.ca

d.rhydderch in Calgary
d.rhydderch in Calgary
3 reviews Calgary, AB
2/10

Sewer Back Up

I almost feel bad for giving a bad review of this company. Outside of the Project Manager, everyone was pleasant. However, the PM was truly one of the most unpleasant people I've ever dealt with. I had to fire the company in the end due to her. I imagine if I had been assigned a different PM I would have had a better time. The only other issue is these guys are expensive. I had 3 other quotes are the highest was only 80% of these guys. Not a big deal if its an insurance claim but I'd be careful if I was paying myself.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review on Homestars. We can see that you had a poor experience with one of our staff members. It is important that our company provides consistent customer service and quality workmanship, as well as fair pricing. Please share your contact details with us as we would like to look into your concerns for you. On Side Restoration Customer Service smanson@onside.ca

Lisa Smith in Victoria
Lisa Smith in Victoria
1 review Victoria, BC
8/10

house insurance claim

A tree fell on to our house last March. onside was quick to start the repairs. good company. house insurance makes everything take a lot longer but at the end of the day our house is as good as new. Some of the workers went above and beyond what they needed to do. Would highly recommend On Side

Approximate cost of services:
$500.00
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Company Response

Thank you for your comment Lisa Smith. We appreciate that you would recommend our company for future work.

Michele in Calgary
Michele in Calgary
1 review Calgary, AB
8/10

Exterior Fire Claim

Having a professional company undertake the restoration of our building - after a fire loss; eases the stress in our already busy industry. Thank you for a quick rebuild! With no disruption to our services!

Approximate cost of services:
$0.00
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Company Response

You are so welcome. We are very pleased to hear that we could perform to your expectations. Thank you for placing such a very positive review for On Side Restoration.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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