On Side Restoration Services Ltd.

Fire & Water Damage Restoration
3157 Grandview Hwy Vancouver BC V5M 2E9
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Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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89%

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Reviews by rating (past 12 months)
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Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.6 10 (239 reviews)

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John in Burlington
John in Burlington
7 reviews Burlington, ON
10/10

On Side Restoration Hamilton - storm damage

Had a sewer backup incident after a big storm on Aug.4 in the evening and called the emergency number at 9:30pm. On Aug.5 Chris our project manager was on scene at 9:00am. On Side staff arrived that afternoon to start work and begin the removal of wet carpeting and drywall. It was a big job in my mind and we were very impressed with the quality, speed and thoroughness of the work performed. From the project manager to the construction manager to all of the front line workers they were simply excellent. The quality of the finished work is top notch. I highly recommend On Side Restoration!!

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Company Response

Thank you for the kind words John. Our team appreciates the positive feedback. Sincerely, On Side Restoration.

DennisDD
DennisDD
0 reviews Vancouver, BC
10/10

Flood Emergency and restoration.

We came home from a vacation to a flooded house as a result of a burst water line on our main floor fridge. We called Onside after a recommendation from a contractor friend and they were at house shortly thereafter. They immediately conducted the emergency work and to start the clean up and drying out process. The damage to our home was fairly extensive with flooring having to be removed from the entire main floor and walls opened up to dry them out. Our basement was an entire gut job. We were forced to relocate during the whole process and Onside was with us every step of the way from providing support with the move and back, and was communicative through the whole process during the renovation. They even got us back into the house slightly ahead of schedule. This whole whole process (after the flood) has been positive and would recommend Onside to anyone. Overall a very good experience.

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Company Response

Dennis, sorry your family had to go through such an ordeal with the flooded home, but glad our team was able to assist you every step of the way. Thank you for the very kind review and for the trust you showed in our On Side team. We appreciate the recommendation. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Kelowna, BC
10/10

Floor repair

We had used On Side twice with excellent service. Both times were needed to repair our unit for water damage. We had flooring replaced as well as dry wall repair. The workmanship and supplies were of high quality and we always had great communication. We are very pleased with the service and quality and would highly recommend this company to do any repairs in any home or business.

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Company Response

Thanks so much for the recommendation. Nice to hear you received high quality of workmanship and supplies along with great communication. That's what we like to hear! Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Truro, NS
8/10

Storm damage repair

Sure to covid or repair was delayed quite a long time which was frustrating and worrisome however on side did try to get it work done as soon as contractors became available. We were satisfied with the written that was done. Workers were respectful of our space and I was confident in their ability and trustworthiness.

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Company Response

Thank you for your patience during this unprecedented time. We appreciate your trust in us to get this work done. Sincerely, On Side Restoration.

CC
CC
0 reviews Fowler, ON
10/10

restoration service after a storm

When I had a chimney disaster this winter I was referred to On Side to fix the damage. On Side was always there for me - first to reassure me that the problem was repairable, then when they arranged the contractors to do the work. Throughout the process On Side kept me up to date on any unforeseen delays and provided accurate timelines for completion. Considering the timing within the height of the pandemic the work was done quickly and correctly.

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Company Response

Good to know we were able to assist and be there for you when needed. Thank you for the kind words CC. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Toronto, ON
10/10

Backyard/pool restoration

We had a car drive through our fence and in to our pool. Al at Onside was great to work with. He always made sure to communicate with us and motivate the subcontractors to get the job done.

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Company Response

Thank you for taking the time review and provide great feedback about Al. We appreciate the opportunity to serve. Sincerely, On Side Restoration.

Lorraine Gust
Lorraine Gust
1 review Grande Prairie, AB
10/10

Basement flood

High water table overwhelmed our weeping tile and sump pump system! Ruined our near new sub-floor throughout the whole basement and damaged bottom half of walls and a some furniture and other contents. On-Side Restoration treated us with amazing empathy, helped advise and guide us throughout the whole clear-out, clean-up, repair, replacement and restoration processes. Their communication was always respectful and thorough. The clean-up clear-out crew were the hardest working people I ever saw! Just absolutely amazing! They turned a terrible happening into a comforting memory. We are feeling very blessed that it was On-Side Restoration that the insurance company assigned to our file.

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Company Response

Thank you for the very kind and detailed review Lorraine. We're so happy that our team could assist you during this time. Hearing that our employees showed amazing empathy and were the hardest working people you have ever seen is heart warming. Sincerely, On Side Restoration.

Director of Operations
Director of Operations
1 review Calgary, AB
8/10

Worksite water damage

Our roof leaked and water damaged our walls and carpet. On Side was quick to come in, assess, work with our insurance company and then quickly cleaned and repaired the area's. They were great to work with.

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Company Response

We appreciate the great feedback. Thanks for taking the time to provide a review. Happy we could assist. Sincerely, On Side Restoration.

VIctoria  in Calgary
VIctoria in Calgary
2 reviews Calgary, AB
10/10

Great work, from a great crew

After the June 13 storm in Calgary, Onside was here the enxt day to pack up basement belongings, remove carpet underlay, move furniture and got the big fans going. Day after that, the recon started on the drywall and the work just kept going. Thank you to Onside crew for everything. Very professional and worked very hard to get the job done.

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Company Response

Thank you Victoria. Very nice to hear about your positive On Side experience. We'll share this with our team. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Vancouver, BC
8/10

Emergency work

The team did a great job overall with all the emergency repairs and were thorough in ensuring that all the damages caused by the flood were repaired and back to the original state

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Company Response

Thank you for your kind words and review. Happy to hear our team did a great job for you. Sincerely, On Side Restoration.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/7 call centre and eClaim, our web-based and transparent project management software. Many restoration companies will make promises, we deliver proven solutions based on over 30 years of experience in Canada.

CATEGORIES
Fire & Water Damage Restoration
PRODUCTS
On Side Restoration Services is ready to assist you with your water / storm / flood damage, mold remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration.
SERVICES
For B2B organizations, On Side features On Side Live, our 24/7 call centre and eClaim, our web-based and transparent project management software. Content specialists with one-stop service for all required restoration or rebuild needs.
BRANDS
On Side Restoration Services Ltd., On Side Live, eClaim
SPECIALITIES
Standing by to assist: Home Owners, Tenants, Property Managers, Adjusters, Risk Managers, Brokers, Insurance Partners, Government Facilities, Recreational Facilities, Schools, Churches, Retail and more.
WEBSITE
http://www.onside.ca/
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
1200
PAYMENT METHOD
Credit Card, Cheque, Cash
MEMBERSHIPS
Restoration Industry Association RIA; IICRC; RCOC; PAMA; BCARC; CCI Ontario; ; WICC Platinum Level
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
President's Guarantee, Craig Hogarth: "I guarantee that the quality of the repair materials, repair
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