On Side Restoration Services Ltd.

Fire & Water Damage Restoration
3157 Grandview Hwy Vancouver BC V5M 2E9
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Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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86%

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Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.5 10 (243 reviews)

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Lisa in Winnipeg
Lisa in Winnipeg
0 reviews Winnipeg, MB
0/10

Clean up of water damage/business

One of the worst experiences I’ve had with a company. Staff started out nice, but communication quickly stopped. I got different timelines from different people, and cleaning was not done well. Teams of at least 5 people were coming in every night, and barely anything was completed by morning.

Melissa just called me to update(?). I let her know how disappointed I was, and that their work would not be finished by Friday night, when promised. I was very professional with her, but she insisted on talking over me. When I continued speaking, she hung up on me mid sentence.

0 out of 5 stars. They should be embarrassed.

1 of 1 people found this review helpful.
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Krista in Calgary
Krista in Calgary
1 review Calgary, AB
0/10

Burst Pipe Remediation

The absolute worst company I have ever dealt with for anything. I would never recommend having them do any type of work. It’s been over 5 months now and my 1 bedroom condo is still not remediated from a burst pipe. It took 5 months to patch some drywall, only to have it look like a 5 year-old did the work. The quality of the work is terrible. A complete waste of my time. Zero project management skills to get anything done in a timely manner, and zero ability to get work done to an even average quality level. Choose another company. Do not let them anywhere near your project.

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Company Response

Hello Krista. We're very sorry to hear about your experience. We have sent this to our Calgary Branch Manager and our Quality Assurance Team to investigate with staff. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Kamloops, BC
0/10

Poor service from On Side in Kamloops BC

I paid the $2500 insurance deductible for a flood repair to my business, total cost was not told to me (probably around $9000). On Side's web site says they will remove all the furniture and business equipment, store it safely off site during the repairs, and then reinstall it after repairs are complete, BUT everything was left in the business and exposed to dust and scrapes during the repair. They removed the floors and baseboards, dried out the walls, rebuilt some of the cabinets, and replaced the baseboards. The repairs made were substandard, we had to call them back multiple times to get a reasonable level of completion on the repairs, and our business was down for 2 months waiting for completion. The customer is apparently responsible for quality control when dealing with On Side, as they offered me to sign off on the repairs as complete multiple times when they were not complete. Throughout this process, when we brought up items that were not completed to pre-loss condition, On Side said they would complete them only if we paid them out of pocket. We did not want to do this, given the generally poor quality of their work, so some repairs were never completed. We needed our business running, so we will complete them ourselves at our own expense.

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Company Response

Very sorry to hear this feedback. We have forwarded your comments on to our Branch Manager and have made our National Quality Assurance Team aware of this. If you would like to share additional concerns with our QA Team, they can be reached at qualityassurance@onside.ca. Sincerely, On Side Restoration.

Rob in Brantford
Rob in Brantford
1 review Brantford, ON
10/10

Dedicated Team

Fabulous people that respond around the clock when homeowners need help immediately. Folks in the restoration industry are called upon when people are experiencing one of the worst moments as a homeowner - water damage, a fire, storm damage, or another devastating impact that has temporarily taken over their lives. Workers like those at On Side help their customers recover with empathy, understanding, and a lot of hard work. Challenges will arise, but in the end, families will recover and lives will return back to normal. On Side Restoration has strong leadership, great training, and crews that will go to the wall for their customers. Certainly a dedicated team that you can trust.

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Company Response

We appreciate the positive feedback. Sincerely, On Side Restoration.

John in Burlington
John in Burlington
8 reviews Burlington, ON
10/10

On Side Restoration Hamilton - storm damage

Had a sewer backup incident after a big storm on Aug.4 in the evening and called the emergency number at 9:30pm. On Aug.5 Chris our project manager was on scene at 9:00am. On Side staff arrived that afternoon to start work and begin the removal of wet carpeting and drywall. It was a big job in my mind and we were very impressed with the quality, speed and thoroughness of the work performed. From the project manager to the construction manager to all of the front line workers they were simply excellent. The quality of the finished work is top notch. I highly recommend On Side Restoration!!

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Company Response

Thank you for the kind words John. Our team appreciates the positive feedback. Sincerely, On Side Restoration.

DennisDD
DennisDD
0 reviews Vancouver, BC
10/10

Flood Emergency and restoration.

We came home from a vacation to a flooded house as a result of a burst water line on our main floor fridge. We called Onside after a recommendation from a contractor friend and they were at house shortly thereafter. They immediately conducted the emergency work and to start the clean up and drying out process. The damage to our home was fairly extensive with flooring having to be removed from the entire main floor and walls opened up to dry them out. Our basement was an entire gut job. We were forced to relocate during the whole process and Onside was with us every step of the way from providing support with the move and back, and was communicative through the whole process during the renovation. They even got us back into the house slightly ahead of schedule. This whole whole process (after the flood) has been positive and would recommend Onside to anyone. Overall a very good experience.

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Company Response

Dennis, sorry your family had to go through such an ordeal with the flooded home, but glad our team was able to assist you every step of the way. Thank you for the very kind review and for the trust you showed in our On Side team. We appreciate the recommendation. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Kelowna, BC
10/10

Floor repair

We had used On Side twice with excellent service. Both times were needed to repair our unit for water damage. We had flooring replaced as well as dry wall repair. The workmanship and supplies were of high quality and we always had great communication. We are very pleased with the service and quality and would highly recommend this company to do any repairs in any home or business.

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Company Response

Thanks so much for the recommendation. Nice to hear you received high quality of workmanship and supplies along with great communication. That's what we like to hear! Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Truro, NS
8/10

Storm damage repair

Sure to covid or repair was delayed quite a long time which was frustrating and worrisome however on side did try to get it work done as soon as contractors became available. We were satisfied with the written that was done. Workers were respectful of our space and I was confident in their ability and trustworthiness.

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Company Response

Thank you for your patience during this unprecedented time. We appreciate your trust in us to get this work done. Sincerely, On Side Restoration.

CC
CC
0 reviews Fowler, ON
10/10

restoration service after a storm

When I had a chimney disaster this winter I was referred to On Side to fix the damage. On Side was always there for me - first to reassure me that the problem was repairable, then when they arranged the contractors to do the work. Throughout the process On Side kept me up to date on any unforeseen delays and provided accurate timelines for completion. Considering the timing within the height of the pandemic the work was done quickly and correctly.

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Company Response

Good to know we were able to assist and be there for you when needed. Thank you for the kind words CC. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Backyard/pool restoration

We had a car drive through our fence and in to our pool. Al at Onside was great to work with. He always made sure to communicate with us and motivate the subcontractors to get the job done.

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Company Response

Thank you for taking the time review and provide great feedback about Al. We appreciate the opportunity to serve. Sincerely, On Side Restoration.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/7 call centre and eClaim, our web-based and transparent project management software. Many restoration companies will make promises, we deliver proven solutions based on over 30 years of experience in Canada.

CATEGORIES
Fire & Water Damage Restoration
PRODUCTS
On Side Restoration Services is ready to assist you with your water / storm / flood damage, mold remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration.
SERVICES
For B2B organizations, On Side features On Side Live, our 24/7 call centre and eClaim, our web-based and transparent project management software. Content specialists with one-stop service for all required restoration or rebuild needs.
BRANDS
On Side Restoration Services Ltd., On Side Live, eClaim
SPECIALITIES
Standing by to assist: Home Owners, Tenants, Property Managers, Adjusters, Risk Managers, Brokers, Insurance Partners, Government Facilities, Recreational Facilities, Schools, Churches, Retail and more.
WEBSITE
http://www.onside.ca/
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
1200
PAYMENT METHOD
Credit Card, Cheque, Cash
MEMBERSHIPS
Restoration Industry Association RIA; IICRC; RCOC; PAMA; BCARC; CCI Ontario; ; WICC Platinum Level
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
President's Guarantee, Craig Hogarth: "I guarantee that the quality of the repair materials, repair
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