This company was a disaster from the start. A small reno that should have taken no more than 2 months ended up taking almost 8 months in part because the project manager Steve is completely incompetent. The day to day workers were great, but anytime we would ask for an update or when they were coming to finish we would wait days for Steve to respond and often we would end up messaging him multiple times for an update. If I knew it was going to take them this long I would have done the job myself.

My insurance company recommended onside as on of their preferred providers to replace my hardwood flooring as a result of a flood in my condo apartment in June 2021. When I contacted them they were very pleasant and arrived to my home for an estimate of damage. Because of Covid the advised that material would not be available until fall. I decided to have them change my kitchen flooring as well (at my cost)

They finally arrived with their crew in November of 2021 and because they had to remove of the furniture so that they could take up the flooring and replace with new I had to leave my home for a period of 2 weeks. When I arrived on a Sunday I spent a good part of the day cleaning up sawdust, coffee cups and cigarette butts on the balcony, pile remaining flooring in the corner and then move saws and heavy pry bars. I then realized that they had put many dents in my brand new refrigerator I presume from placing he's pry bars against it. The flooring had numerous gaps, and they did not sort the material as I now have numerous black boards that should never have been used. They have filled a number of the gaps (because they did not tape the boards together) and there is glue on the floor which will require a cleaner to remove. Furthermore, they did not follow my instructions to hide cable wiring despite my placing at least 1 dozen signs around the place and no transition moulding was purchased at the time the order was placed. It is now January 2022 and my floor is still a mess with numerous gaps and the transition moulding is not in place, a floor tile has to be replaced because it has a fairly large flaw in the middle of the floor and I have yet to receive a new refrigerator door. I have been advised that dit will likely be end of January before the job is complete.
When the manger arrived I showed him /them the workmanship and frankly he agreed that the flawed flooring should not have been used and that the cracks and blemishes should have been fixed.
I advised that I truly regret using the company and if it was not so much hassle would have them remove the flooring and I would go with a laminate. It has been 8 months and the job is still incomplete and absolutely unprofessional.
Terribly disappointed and despite the recommendation of the Insurer would never recommend them again.

We had a toilet leak from upstairs which led to a flood in our rental unit. Insurance adjuster set us up with Brock from On Side. The guy did not respond to our adjuster’s and our emails or phone calls for 4 weeks. After 4 weeks he contacted us to schedule a quote assessment. On the day of assessment, he did not show up. He didn’t answer to calls or emails. No one could track him down so we wasted an hour to get to the site and an hour waiting in the lobby. His supervisor Wade said he would reschedule us for the following week but we got no response. We didn’t get any apology or follow up so we had to go with another company. We have met flaky tradesmen before but never seen a tradesman so irresponsible, unprofessional and unresponsive before. We have advised our insurance company not to use this Brock specifically anymore.

Stay away from this company at all costs! Poor communication starting with the site supervisor all the way down to the workers. Time lines not kept, poor workmanship, damage to personal property by workers. Insurance companies should not use this company as preferred vendors and we strongly advise finding a different company.

We were charged multiple over time hours for restoration work because an employee locked the keys in the company vehicle. We tried to have the bill adjusted by the amount overcharged to know avail. It was an asbestos matter and it took them 5-6 days to show up to seal the asbestos and then got a ridiculous bill. We will never call them again.

We hired Onside for a blockage repair caused from a clogged pipe that was overflowing our toilet. We couldn't find any plumbers available within a couple hours and was forced to choose these guys. The good thing about hiring them is that they are fast. A team arrived at our property quickly and started working right away. We had high hopes for Onside but unfortunately as soon as it came time to payment and issuing an invoice, Onside's customer service immediately changed.

Without my knowledge, they overcharged, overstaffed and worked overtime hours which totaled to a bill at least 3x what it normally should be. What they don't tell you or clarify in the authorization ahead of time is that they require multiple staff and even different companies to be involved to solve one issue because Onside itself can't handle it. That itself is mind boggling as they are marketed as an emergency repair company. According to the invoice and conversations with manager Brock there was over 8 staff members involved in a few hour-long job all with different hourly rates that we were forced to pay. Just to cover the hourly rates and staff charges was over $2 grand!!! On top of that they also automatically do additional testing and lab work which is another hefty charge. You have to pay for every minute, every material, every item used which is way higher than needed or any other company. I've never seen a company within the industry break down their fees and rates like this before.

We kindly explained to Brock that we were shocked at the charges and extra hours of staff and labour applied without out knowledge or consent and did not feel it was fair to pay for things we did not require or ask for. Brock immediately was very rude, defensive, and threatening to us and as customers, made us feel very neglected.

I highly DO NOT recommend this company and advise you to stick to a regular plumbing/repair company to ensure you are paying fair market prices and have complete trust in their work. These guys will not only rip you off they will disregard your requests and treat you poorly. Very unhappy with how this situation played out. If only we were treated fairly and professionally, we could have felt differently about them.

One of the worst experiences I’ve had with a company. Staff started out nice, but communication quickly stopped. I got different timelines from different people, and cleaning was not done well. Teams of at least 5 people were coming in every night, and barely anything was completed by morning.

Melissa just called me to update(?). I let her know how disappointed I was, and that their work would not be finished by Friday night, when promised. I was very professional with her, but she insisted on talking over me. When I continued speaking, she hung up on me mid sentence.

0 out of 5 stars. They should be embarrassed.

The absolute worst company I have ever dealt with for anything. I would never recommend having them do any type of work. It’s been over 5 months now and my 1 bedroom condo is still not remediated from a burst pipe. It took 5 months to patch some drywall, only to have it look like a 5 year-old did the work. The quality of the work is terrible. A complete waste of my time. Zero project management skills to get anything done in a timely manner, and zero ability to get work done to an even average quality level. Choose another company. Do not let them anywhere near your project.

I paid the $2500 insurance deductible for a flood repair to my business, total cost was not told to me (probably around $9000). On Side's web site says they will remove all the furniture and business equipment, store it safely off site during the repairs, and then reinstall it after repairs are complete, BUT everything was left in the business and exposed to dust and scrapes during the repair. They removed the floors and baseboards, dried out the walls, rebuilt some of the cabinets, and replaced the baseboards. The repairs made were substandard, we had to call them back multiple times to get a reasonable level of completion on the repairs, and our business was down for 2 months waiting for completion. The customer is apparently responsible for quality control when dealing with On Side, as they offered me to sign off on the repairs as complete multiple times when they were not complete. Throughout this process, when we brought up items that were not completed to pre-loss condition, On Side said they would complete them only if we paid them out of pocket. We did not want to do this, given the generally poor quality of their work, so some repairs were never completed. We needed our business running, so we will complete them ourselves at our own expense.

Fabulous people that respond around the clock when homeowners need help immediately. Folks in the restoration industry are called upon when people are experiencing one of the worst moments as a homeowner - water damage, a fire, storm damage, or another devastating impact that has temporarily taken over their lives. Workers like those at On Side help their customers recover with empathy, understanding, and a lot of hard work. Challenges will arise, but in the end, families will recover and lives will return back to normal. On Side Restoration has strong leadership, great training, and crews that will go to the wall for their customers. Certainly a dedicated team that you can trust.