On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
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Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.1 10 (259 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
10/10

Sewer Backup

On Side's service was professional and prompt. This was the first time we had to claim our insurance so there was a lot of inconvenience and confusion prior to and during the whole restoration. Our assigned PM (Jay Sully) was very patient to answer our questions over calls and emails. The movers who came in to help us pack and move-out & move-back-in were very pleasant too. I would recommend On Side to anyone looking for reassured service.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your very positive review. Jay is a wonderful Project Manager and we are glad that you found yourself in good hands On Side Restoration.

Sheldon in Kelowna
Sheldon in Kelowna
1 review Kelowna, BC
10/10

Water damage from hot water tank.

Hot water tank sprung a leak and water was all over the place. Heaters and fans were brought in and placed inside and under the floors. All old and wet flooring was removed, all was dried and prepared for new flooring. The crew came in and moved furniture, floors were replaced, and everything was put back where it belonged. Great crews (Tyson) from On-side as well as Jordens installers.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for your nice review for our On Side Kelowna branch. We're glad that we were able to get things back to 'normal' for your home.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Flood in basement

We contacted on site restoration after we had a major flood in January 2017. They were responsive and communicative. Their sub trades were excellent and they completed the work in a timely manner. I would absolutely recommend them if you are in a crisis and need a good restoration company.

Approximate cost of services:
$0.00
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Company Response

We appreciate your positive words and thank you for leaving a comment on HomeStars.

Linda in Vancouver
Linda in Vancouver
1 review Vancouver, BC
10/10

Restoration to Bathroom Leak

On-side Restoration did a great job on repairing the damage to our upstairs bathroom leak. Very professional and prompt service. I would recommend them to anyone needing a restoration job.

Approximate cost of services:
$1,000.00
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Company Response

Thank you Linda! We appreciate your positive review of our companies services.

Faye Kirkpatrick in Victoria
Faye Kirkpatrick in Victoria
1 review Victoria, BC
10/10

Flooding

My apartment was flooded from the unit above and midway through repairs there was another flood from the third floor. The restoration company handled most everything very professionally. Was not impressed with the movers who stored my belongings.

Approximate cost of services:
$0.00
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Company Response

Sorry to hear about the movers who worked with your contents. Thank you for your good review of On Side Restoration.

Private User
Private User
Private User reviews Calgary, AB
10/10

Foundation crack

Were very fast with response times, communication was great. All booked works were started and done on time and with no delay. The basement was fixed with in a week.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your positive comments!

Tienhua in Richmond
Tienhua in Richmond
1 review Richmond, BC
10/10

Water damage repair in the whole house

On Side did very good job for our temple and they charged us free for most of the professional work. They're professional and responsible and very nice people. With their help you have nothing to worry about. I highly recommend them to every one.

Approximate cost of services:
$2,016.79
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Company Response

Thank you for your very positive review Tienhua. We are glad to have been able to serve you well.

San in Medicine Hat
San in Medicine Hat
1 review Medicine Hat, AB
9/10

Hail Damage

On side was professional and took care of my damage immediately after the hail storm. I highly recommend them to everyone! I didn't have to worry about anything, everything as taken care of!
Great job On-Side!

Approximate cost of services:
$20,000.00
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Company Response

Thank you San in Medicine Hat! We appreciate your comments.

Shannon in Toronto
Shannon in Toronto
1 review Vancouver, BC
10/10

Hardwood floors

Fantastic work done! My air con leaked and bubbled my floors...Onsite replaced everything and was even a better job than the floors before...:) would recommend them to anyone looking for a good quality job!

Approximate cost of services:
$6,500.00
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Company Response

Thank you Shannon! We are happy that you are so pleased with our work.

Andy in Vancouver
Andy in Vancouver
1 review Langley Township, BC
9/10

Apartment restoration

We had a leak in our apartment, On Side communicated well regarding what the process would be, they scheduled a start date within a good timeframe, they did the work in a timely manner and then met with me to explain what happened and what my options were. They didn't do anything that was chargeable over and above my insurance claim without communicating to me and they provided quotes for whatever I requested.

Approximate cost of services:
$0.00
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Company Response

On Side is proud to have served you well as a result of the leak in your apartment. Thank you for your thoughtful comments.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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