Southland Technical Services Ltd

Great appliance repair company, quick, fast and easy to deal with. Came in an replaced my LG drain pump and away it went. Worked out great. Dave the tech was knowledgeable,very honest, and nice.

Terrible experience. Charged $430 dollars to repair a washing machine dryer combo. Told the issue was fixed, wasn't, called a repair person a second time, still wasn't, third time the repair person called told me the problem couldn't be fixed but this was a "separate problem" from the previous fix and that I was still changed. Even has the audacity to say that I wouldn't be charged for this service call!!!!!!!

Warranty work on High End AV receiver. Poor customer service, don't communicate with customer or retailer from where item was sent for repair. Took 5 weeks to repair to wait for part. Won't send back to me due to misplaced invoice, only sent retailer an email requesting new invoice. Unacceptable customer service. I hope I'm never forced to have them repair anything of mine.

after paying the diagnostic fee a $350 fee was quoted to bring this amp back to spec.(bias appeared off--left heat sink heating on light load) provide schematic and phone number for maker in chicago (still in business). after calling a couple of times, got it back. meter bulbs replaced, but left channel still heating. No description of work, or old parts returned. Took it back. more calls and 2+ weeks later back, and appeared to be working. No old parts, no description of the work. Go out of town for a couple of weeks. didnt use amp much. randomly check unit a few weeks later---still heating on left channel. 90 day warranty period now over. want new fee. say no. same problem as original. not fixed. get unit back after 10 days and speaking with owner. Claim unit not fixable. Call US maker. Say unit should have cost $60 to $80 to fix, and if in the US, could have sent it back to them.

Ripoff artists and incompetents. STAY AWAY FROM THESE GUYS!!!!!

My LG fridge (2 years old) suddenly stopped to work so I made a service call to Southland Crossing TV as it was recommended by LG customer service; the technician showed up and decided to replace the PCB Main and after a week came back with the new part, replaced it and left saying that now is all OK without performing any verification. The fridge was still not cooling or freezing, I called again the technician and he found now that the compressor has to be replaced (about $900 cost for repairs). I decided to do not waste more money on this LG brand and asked Southland Crossing TV to be refunded the amount I paid less the service call. After few phone calls and many emails I got a refund only for the part (about $110). I do not consider fair to be charged for the labor I did not used and for the incompetence of the technician who was not able to find the root cause of the problem not even after the second visit.

Was directed to this company via the Sears Appliance call center to fix our Kenmore Dryer. We were given an appointment date and were told to expect a call the night before confirming that the appointment time window. We received this call and fully expected to have the technician show up the next day.

The following day no technician - a call to Southland and we were told the earliest they could come was in about 5 days. A full 2 weeks after the initial call was place with Sears.

The technician showed up late and worked on the dryer for about an hour replaced a part and claimed the problem was fixed.

The next day we noticed a part of the dryer sitting on the floor that had not be put back together. But the dryer appeared to be working fine. A few days later and the error code showed up again. Unimpressed with our experience with Southland we called another company directly and had a tech out within 3 business days. He opened up the dryer and found a number of screws sitting on the bottom of the dryer that had not be put back by the Southland tech.

Further, he tested the part that was deemed faulty by Southland and showed us that it was in fact fully operational and the problem was in fact related to another part. Not only did this tech fix the dryer but he resolved the mess left by Southland and for less money.

Southland needs to seriously improve their response time and competency of their staff.

The funny part is that the Southland tech asked for water and was offered a glass of water to which he gave my wife a disgusted look and suggested that perhaps he could get a bottle of water to take with him.

Southland was great. They responded quickly to coming out to access our concerns. The parts were ordered & in stock & replaced within days. The service was professional & friendly. I would definetly use them again even after the warranty expires.