Mime Plumbing & Home Repairs

Good day Steve

I was really surprised to read your review from work that was done August 11th, and I believe that in the last 2 months you must have gotten my work confused with someone else. Firstly, the waterlines that needed to be moved, were more like 2 x 16 feet or more, for the cold and hot waterlines. You claimed that the waterlines needed to be replaced and that the pipes were cut too short or too long. Unless you changed the plans and decided to move the location for the washer and laundry tub, the pipes that were placed by me were in the location you requested. Therefore, I’m not sure what pipes you claim were too long or too short.

You claimed that the pipes were not secure. Due to the basement having the outside walls, you agreed that to avoid winter freezing, we would install the pipes on the interior wall, where you would have to put insulation and drywall. That is why I left you the clamps to place on the pipes after you put the insulation and drywall. You accepted that method. I offered to come back after you put the drywall and insulation, and that I would secure the pipes with the clamps, you said you would do that yourself. I would like to advise you that I took photos of the work that I did and can verify that what you required and given an estimate for, is the job I did.

You claimed that the entire hose bib turns. You agreed to put silicone from outside around the pipe as I ran out of silicone and was willing to come back the next day to put the silicone, but you again said you would do that yourself.

I would like to remind you that the job I did was install 2 x 16 feet of waterlines, that I had to go below the ceiling where there were other pipes and electrical wires, which were in tight and inconvenient locations. I then had to install washing machine connection box to the desired location and connect it to the water and drain. Your existing washing machine drain connection did not have a P-trap, which I modified and installed to the building drain system. I replaced and connected the laundry tub to the waterline and drain system.

With all due respect, I do not believe you are a plumber by trade, and therefore, your estimation of how long a job should take is really easy to say when you're not doing the work. At the time I collected payment for the job you asked me to do, you were aware that I had to do extra work with longer pipes than originally estimated, which took longer because of the complexity of the job. You therefore chose while I was working in the basement to replace the existing dishwasher on your own. You didn’t complain about the cost of the job at that time, nor did you ask me for a reduction for you installing the dishwasher on your own. You never attempted to contact me to discuss any concerns, and this negative review is the first I was made aware of your discontentment. I would have preferred to have discussed your concerns rather than see it via this method.

I am sorry you were so disappointed. By the way, I did not charge you by the hour, I charged you a flat fee for the job.

Gabriel of Mime Plumbing

Thank you for your kind review. I was happy to be able to accommodate you with a new toilet, and score a great price on the floor model. It makes my job easy when I have pleasant customers like yourselves. I would be happy to assist with any future plumbing needs.
Thank you again. Gabriel of Mime Plumbing

Dear Michael:
I am sorry that you were disappointed in our service. When you contacted me to voice the discrepancy, I offered to come out, free of charge, to fix anything to your satisfaction, but, I did not hear anything further.

We have not experienced such an unhappy customer in all our services, and we are sorry that you were so unsatisfied. Our goal is to make all our customers happy, and we are sorry we weren't able to meet that goal with you.

Hello Jason
Thank you so much for such a positive feedback of my work in your home. It is a pleasure when customers are so satisfied with my work. Having customers review my work is very much appreciated, and helps potential customers evaluate my services based on others' opinions.
Thank you again for taking the time to express your opinion and should you have any future plumbing or home repair needs, please do not hesitate to contact me.
Gabriel of Mime Plumbing & Home Repairs

Hello Muhammad. Thank you for taking the time to submit a review with HomeStars. If you need any further plumbing or home repairs, please do not hesitate to contact me. Gabriel of Mime Plumbing and Home Repairs

Thank you for taking the time to submit a review of my work. Each time a customer takes that time, it helps other customers select a professional for their plumbing jobs. I appreciate the positive feedback!
Gabriel of Mime Plumbing & Home Repairs

Hello and thank you for your review. I appreciate the time you took to review my work and thank you for the kind words.
Gabriel

Hi Michelle
Thank you for your kind words and your review is very much appreciated, and helps promote my business and the high values I place on customer satisfaction. It is important to me that people know that not only is the quality of work important, but, trust and integrity are just as important. If I tell a customer I will be there, than I want them to feel confident that I will show up, and not leave until the job is complete.

Thank you again for taking the time to submit a review, and I would be happy to assist with any future plumbing or home repair needs.

Gabriel of Mime Plumbing & Home Repairs

Hello Mary Rose:
Thank you for your review. I stand behind my motto of no job is too small or too big.
Gabriel of Mime Plumbing and Home Repairs