This company has low standards and sketchy business practices. If you don't have any furniture items you care for, go ahead and use this company. However, when we used the company for our last move, we had a terrible experience. Prior to the move, we experienced a couple red flags. They never called to confirm our move, even after we called the office and emailed to confirm, and we had trouble verifying that we even had movers booked.
When the move started, even though we requested that our furniture be wrapped in blankets and treated carefully, the movers were in a rush and did not wrap our antique dining room table. The head mover had asked us to sign a waiver and I had tried to take the time to read it, but he just kept saying "Sign, sign, sign." When I asked what the document was he said it was "just standard." I felt pressured because they were not properly masked in our home, the move coordinator was not and would not maintain proper social distance, and the movers were already halfway through the move and had moved almost all of our boxes as well as some furniture when the paperwork was presented.
After not wrapping our furniture, they deeply scratched the surface of our 70+ year old table, which will require it to be completely refinished. When we attempted to file a claim, they said that we had signed a waiver which instructed the movers to not wrap any of the furniture. The waiver (photo attached) is not legible because of the large "Hercules Moving Company" logo over the text. I was also not provided with a copy of the waiver.
Do not use this company. While they promise great service at a great price, they have poor business practices and terrible customer service.
