Bath Depot

Do not order from bath depot. I placed an order in July for a vanity box and sink. 2 pieces in total. One product was out of stock. They delayed sending the item that was in stock. Once the first item was in stock the second item was out of stock. My order kept being delayed. They refused to put the in stock item aside for me. Finally I said just ship the in stock item now. $50 additional charge to separately ship the 2 orders. It is now October and I am still waiting on the first item. They shipped the second item after I paid the $50 shipping. But now are so confused about the missing piece. They think they have sent it already and are blaming the shipping company. I have email records of this fiasco. Im not sure if it is the English/French language barrier but A. They are impossible to reach B. Once you do reach them they are rude, dismissive and condescending C. They take no responsibility for any of this.
The product I am waiting for is currently showing in stock on their website. After I emailed them yesterday they stated they shipped it on September 1st and to follow up with the shipping company.
Beyond frustrating.
Another thing to note: they have no idea if your product has ever shipped or not. They is no scan process once it goes on the shippers truck.
The best part is, I have the vanity top - which is useless without the vanity box - but am beyond the return deadline! Not sure if Ill ever receive the vanity box. And now I cant return the vanity sink.
This company is a joke. I know the prices look appealing but the headache is NOT worth it.
Placed my initial order first week of JULY its now OCTOBER. I cant reach anyone via email. To wait on hold, you better have a couple hours to spare. Omg I cant say enough bad things about my experience.

Big mistake! I ordered a toilet and missing one piece in the package. Can't refund due to open box and installation. Called customer service, got transfered to the store where I picked up my order without even finishing our conversation. And the staff from store told me no stock and not included in the sale price at all. Some items are not included based on the instruction and I get it. But how should a consumer know which was obviously needed and supposed to be included like other parts listed on the instruction ended up missing? Huge dissappointment! Watch out what you buy from Bath Depot, cause you won't know what is not inclueded untill you try to install.

We love this tub. when our plumber installed it he noted the quality.

Very relaxing. I am 6 foot and 180 and find it roomy.

A special thanks to Govid at the Ottawa store. He was so helpful. It was not easy finding the perfect tub. Our bathroom opening is only 24 inches wide. There are not many quality stand alone tubs that will fit through the door. We searched many stores and are so pleased we stopped in.

I spent a ton of money there for a medium sized reno. In return they treated me like absolute dirt.

I HATE HATE HATE HATE HATE BATH DEPOT

Order shower faucets online for $450.00.
Three days later changed my mind and cancelled the order via telephone. Have not received any confirmation of the cancellation, but every time I call, they say it has been cancelled and my refund should show up in 3 - 10 days. Today is 10 business days later and still no credit on my credit card or confirmation of cancellation via email.
I am disputing this charge through the bank. My recommendation: Stay clear of this company!!

Yeah, I ordered a bunch of stuff online in May for my bathroom but haven't received delivery. I have called 5 times and have either been promised a delivery date or have been unable to get through to customer service, with the call being directed to a store after having been on hold for at least 45 minutes each time. I have been told all items are in stock. Today I tried to call 3 times sat on hold, was directed to a store, and still don't know when my order is coming. Fully paid for back in May, no delivery. Terrible customer service. Tried your email once a few weeks ago, nobody got back to me at all. I just want to know when everything is coming. Very frustrating dealing with you. Please don't tell me to call customer service. I've tried and I can't get through to anyone. Sent a message too so please respond to one of these. Again, please don't tell me to call customer service or email. I can't even get into my account to get an order number.

I made my order on December 4 and today is July 19 and still waiting for it . They keep saying its on shipment. No one pick up the phone .no answer the emails . I purchased at Richmond bill location.

I have ordered from Bath people and three occasions and unfortunately on all three occasions I have the exact same experience. Their orders are never processed in the 1 to 3 days that they state on their website. Which then means the orders are never received on the approximate shipping dates but they provide. On all three locations I had to call after two weeks of waiting to find out the status of my order and on all three occasions my order has not even been processed. Each time they seem to have an excuse but they do not communicate with their customers at all. The excuses are not legitimate and this is a very poor way to treat customers. I would suggest you save your self the aggravation and frustration and simply shop somewhere else. Even when they recognize a problem on their behalf they are not willing to do anything to help their customers.

Nice stuff on the site.

They said a vanity would be in by Feb 1. They then delayed it to Feb 28. Then Mar 20. Now it’s April 28.

Do not trust these guys, they just want your money, they don’t actually want to provide the product.

We bought a sink and faucet thinking that we are going to a quality store for one that would last. We went to pick up our order and it comes in a few boxes that you have to build all of it yourself. The quality is junk and the doors are so bad I am embarrassed to show our new vanity. It is absolute junk. Save yourself a lot of money and go somewhere else. This sink is one of the worst things I have ever purchased from a home store.