When I purchased from bath depot I thought the quality would be good since its specialized and a bit more expensive. I was wrong! I purchased my toilet, vanity and shower column from there and every single item had an issue. My toilet was difficult to install, didnt install like a regular toilet and they dont tell you that. The toilet seat sits on two big pegs and shifts around when you sit on it. The vanity had a chip out of it and someone tried to glue it back. It wasnt a return because the box was sealed. The shower column is faulty. The pressure in the hand held was trickling and when we called the company they sent us the part. When we took the column down to change it, it required that we take apart the whole guts of the shower. Im not a plumber and I dont know why they expected me to do something so complicated with very little instructions. Now the column leaks and the water wont shut off so we have been without a shower for a week. Do yourself a favour and go somewhere else.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello, we sincerely apologize about that. This is far from the experience we want our customers to have. Could you please provide us with more details about your experience, with your order number and your telephone number? Your comments have been shared with the person in charge. Thank you for your patience and collaboration.