Bath Depot

Bath Depot store in Brampton was great place to shop and has good customer service.

After the delivery company cancelled due to unavailable drivers, I had to wait three more days and was promised an early delivery - did not happen, I'm still waiting for the delivery. (while I have $1000.00 per day contractors waiting to install it.) Customer service doesn't answer their phones and the Oakville store washed its hands by telling me to call head office. (no answer there either) I don't recommend taking delivery for anything you buy there. I will update the review if my stuff ever arrives.

DO NOT BUY FROM HERE. Worst customer service. Terrible product. Had a horrible time receiving my order- it was massively delayed and they kept giving us the run-around. Finally after months of back and forth we received a cracked tub.

We also ordered a toilet early in the midst of this (in case there were delays on that too) and regret doing that as well. Totally either sent us the wrong toilet, or it was constructed wrong and doesn't match the rough-in size stated on the product listing. Advertised as a 12IN and measuring at a 10. Customer service gave my contractor a hard time, tried to shift the blame and said we were measuring incorrectly, and then refused to do anything about it.

Horrible horrible horrible. Don't waste your time or money.

When I purchased from bath depot I thought the quality would be good since its specialized and a bit more expensive. I was wrong! I purchased my toilet, vanity and shower column from there and every single item had an issue. My toilet was difficult to install, didnt install like a regular toilet and they dont tell you that. The toilet seat sits on two big pegs and shifts around when you sit on it. The vanity had a chip out of it and someone tried to glue it back. It wasnt a return because the box was sealed. The shower column is faulty. The pressure in the hand held was trickling and when we called the company they sent us the part. When we took the column down to change it, it required that we take apart the whole guts of the shower. Im not a plumber and I dont know why they expected me to do something so complicated with very little instructions. Now the column leaks and the water wont shut off so we have been without a shower for a week. Do yourself a favour and go somewhere else.

Went to store to look at vanity countertops/sink only. Employee said he had one in stock. checked, said another employee screwed up and they didnt have one. He was the only one in store, told him had to go, got his card to call in order later. Never answered phone- 6 calls. message said to order online. Did that. paid thru paypal, showed up on my credit card immediately. Said would be in next week. Orders come in Thursdays. No word, no call or email by the following Friday. Called store, they said it was not paid for so they didnt release it. Called customer service, they said not paid but was shipped. After investigating, they said it WAS paid and the store had it. Store said they had others but not mine. Now I lost a week and have to wait til next week. Next week comes, no email, call or no countertop. Called store & customer service. Asked them to give me someone elses since I had to wait 2 weeks now on their mistake. Customer service said they had trouble and none of those sinktops went out. But Store said they had a few orders but not mine again. I was getting the run around and each kept blaming the other!! Why is this my problem? work it out and give me my paid order! I shouldn't have to listen to excuses after excuse, short staffed, Warehouse screws up all the time, store always fixing their mistakes, Its there, its not there, the list goes on! So I will wait for another week....... The same nite, I get email saying its in, ready to pick up! Called store. Nope not there, someone elses is there but not mine! But thought nobodys were shipped? Ok give me that one. Nope, cant break up the order! Store said Warehouse sent email in error, customer Serv. said the store sent out the wrong email! WOW get your stories straight! Now customer service called and I can go pick up my order. There was an error with the wrong name of the sink they had! Oh my, what a runaround. So much frustration and time wasted. Customer service said they would also give me 10% off but how when its paid? I said not good enough, so they suddenly found my sink. hmmm...(sorry for the long rant, I even left some of the story out if you can imagine! )

I purchased a bathroom vanity online from Bath Depot and paid for it with my credit card. Due to condo rules, I had to get a smaller size. I phoned Bath Depot and indicated I had to cancel the order. They cancelled it immediately over the phone and said it would be 15 business days to receive the refund. True to their word, the money was refunded to my credit card in that time frame. It was very easy to work with them and they did what they said they would do. A note for others, they do not provide a cancellation number. I just noted the name of the customer service rep I was dealing with and date and time of the conversation.

Horrible Customer Service. I was told that my home delivery order had left the Montreal warehouse on February 8. Two calls placed by me February 10 and 13 confirmed this. Both times the employee said they would check with head office to confirm and let me know. No return phone calls received. On February 15 I placed another call and was told it hadnt left the warehouse yet but it should be soon..
Also, I ordered a bathtub and full price in early December. In January I noticed it was on sale for $400 less. I called the manager asking for a refund of $400 but because it had left the warehouse (though not yet delivered) she couldnt help me. She also promised to look into this and call me backcrickets. Terrible service I do not recommend.

Dont ever buy this cheap piece of crap. The front panel stuck out 3/8. Called the store and they insisted that this is what it was supposed to look like even the theres a huge gap at the door edge. Called customer service and they said NO, its wrong. So I took it apart and its so poorly made that the side fell off and the holes where the pins fit all broke. Impossible to fix. The directions were not clear and it didnt withstand being taken apart and even some of the screws didnt tighten. DONT GO TO THIS place. The salesman was really nice but he was unable to help. Told me to call customer service, who were supposed to get back but havent in weeks and say theyll call back but dont. They know that youll have to put your bathroom back together without them and have to go out and buy a new vanity elsewhere. Obviously dont stand behind their products.

Wilf at the Newmarket location was very helpful went above and beyond when one of our items were damaged. Quality and price are very good and comparable to other companies. His customer service skills are impeccable, love doing business with him, will return for more business when the next project is booked.
I highly recommend Bath Depot 5 star

I recently ordered a tub/shower faucet set for a bathroom renovation that we were just about to start, so timing was a big deal to me. I choose to order from Bath Depot because the item that I wanted was in stock, and on their website it states that orders ship within 3 business days and take 3-10 days in transit with regular (included) shipping. This sounded more than reasonable, so I placed the order and waited for the shipping confirmation to come through. When I hadn't received any shipping details after 3 days I reach out via email to see if I could change my shipping method to expedited which, for about $57 was an option I could have paid for when I placed my order on the website. When their customer service responded they told me that there was no expedited option, only regular parcel mail, and that regardless, my order would not ship until at least the middle of the next week because "they have deadlines with Canada Post". Once I realized that the order was going to take a while I called the customer service and spoke with a really friendly lady and asked to cancel my order. She let me know that it wouldn't be a problem to cancel because the item hadn't even been invoiced yet. I confirmed with her that she would be able to cancel the order and she assured me that there wouldn't be any issue. However, shortly after we spoke she emailed me to tell me that she actually can not cancel my order because it has already shipped. Then 2 hours later I get an email from Canada post stating that a shipping label has been created for my Bath Depot order. Pretty interesting how just the day before they said they couldn't ship it until the following week and now all of a sudden it "shipped". Well, in fact it hadn't shipped, they only created a shipping label and Canada Post didn't pick up the package until a week later when I finally got the notice that it was in transit. I argued back and forth with the customer service in the mean time to try to tell them the package wasn't in transit yet, but they just dug their heals in and kept saying that it had shipped and there was nothing they could do about it. This company is a joke. They have no problem being dishonest with their customer and I will be sending back the faucet set once it arrives because I have already ordered another one. Unfortunately the shipping cost will be at my expense which I'm sure will not be cheap. I am sure they are counting on that people won't send parcels back because of this. To be quite honest I don't want anything to do with this company based on the appalling customer service. All I can say is that I wish I had read these reviews before I placed my order and hopefully this helps someone out there not make the same mistake I did.