Green Authority Corp

Hired this company to install new hvac system, hrv, hepa. I had to hire another hvac contractor to not only finish the hack workmanship thye did but they didn't even finish the work they started.

We had nothing but problems with the installation. Now 4 years in, we are still having problems. Still no heat in basement. Today, coldest day of the year we have no furnace or hot water. Can’t reach the company. New HVAC guy called on weekend to assess and reset. No external sensor was originally installed. We had a pump added by green authority (with a fight) but it was not installed properly. HVAC guy fixed that. Now no flame! Avoid this company!!!!!!!!!!!

The owner himself came to assess my basement, he gave me a great quote to have duct work done for my entire basement as well as cutting off a gas line that was connected to an old fire place. The quality of the duct work was above my expectations and have done an amazing job keeping my basement at the right temperatures. He also had all the duct work painted with a special sealant that stops air from escaping through the cracks. I would recommend having duct work done by this company especially if you want high quality work.

UPDATE
May 2018 - This is the 3rd spring we tried to start the Air Conditioning unit we had installed from Green Authority and of course, it did not work. So we texted the Owner to advise him it was the same problem we had from the day it was installed. The unit fails every 6 weeks and will not start until Freeon is added. We received a reply text from him that his company had "...declared bankruptcy due to the vicious attacks and posts I had left on Home Stars and Facebook and refused to remove and there is nothing he could do to help us as they are NO LONGER IN BUSINESS." This is after we purchased a 10 year warranty from them.

Clearly, we are joining the long list of people who are taking legal action against him in small claims court. Not that we'll ever see any of our money back . We kept the name of the York representative and will contact them directly and see if they can do anything for us, and if not, we will need to purchase and have installed a brand new Air Conditioning unit, as the brand new one we bought from Green Authority was a lemon, was not installed properly and should have been replaced after the first year it did not work properly.

We gave a new small business owner too many chances to make things right and he took advantage of us in the worst of ways. Unfortunately, this pattern of business is what he does for business and we got caught.

Please use a large, well known company for your large Air conditioning and heating needs. Do NOT purchase anything from Home Shows. It's not worth taking a risk on a new company, when the new company may be owned by an experienced person who simply buys and sells businesses and has no actual experience in the HVAC business and because of their poor business skills, will close their doors within 3-4 years and leave you stranded after trusting them with one of the largest purchases for your house.

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Unfortunately, we have had the worst type of service imaginable from the owner of this company, spanning 2 years and have given him every opportunity to resolve our problem. If you e-mail, you can't get a response, if you phone and leave a message, you will not get a return call.

We considered several companies when doing a complete home renovation and considered it vital to choose a company we could depend on. In May 2015, we purchased a complete high efficiency furnace, tankless hot water system, a natural gas fireplace and York 2 ton air Conditioning Unit.

The Installation went well. Unfortunately, the Air Conditioning Unit fails every 6 weeks, since it has been installed. There has been at least 15 service calls. Valves and seals have been replaced. Welds have been fixed, the freeon has been added countless times. It has been stated by multiple technicians that there has to be a manufacturing fault in the unit itself, because everything else has been fixed, replaced, or examined.

And here it is, 6 weeks after the last repair and another spell of hot weather which meant the unit has been running, and it's iced up and shut off again and we had to text the owner and company, only to have no reply. I can not wait another 7 to 10 days to get one which is taking us into October, as is the normal method of communication from this company.

If you are considering working with a company, you have to choose one that is willing to communicate with you and who will take the steps necessary to fix a problem when one occurs. We bought an air conditioning unit from this company 2 years ago and have yet to have a summer where when the the temperatures got hot, that the thing actually worked.

We've spent hundreds of dollars on hotel bills because the temperatures in the house melted coconut oil and made the computer overheat and it made it impossible to work from my home office waiting for them to return my calls so I could make arrangements to have them come and do the service call.

If Terry the owner takes the time to read and respond to this message, as he won't reply to the text, email or facebook ones my husband or I have sent in 2 days, then please be aware that as discussed 6 weeks ago, this time, the only solution acceptable to us is a replacement of this unit as clearly there is a defect in it and has been from day 1 and it is time to make this right. It has been 2 years of my contacting you every 6 weeks from May through September.

Nothing would please me more than to remove this post and have the air conditioner we paid for, an air conditioner that works.

Terry and his crew were very professional.
His price was much better than the other companies we contacted.

His crew took the time to walk us through all the features and gave us a good list of do's and don'ts to maximize the life and performance of our HVAC system.

Super happy with the results, would definitely recommend them!

Furnace started acting up in sub-zero temperatures with wind-chill in negative double-digits. House became really cold instantly. Didn't know who to call but found an old invoice in my email from Terry. Wrote a description of my problem and fired off an email hoping to hear something by the following morning while setting up space heaters here and there to warm up the building.
To my utmost surprise and happiness, within a minute I had a courtesy email response from Terry, who while showing his genuine concern had also suggested what might have gone wrong with the furnace. A couple more short email exchanges had him almost diagnose the problem with certainty.
The following morning when I was thinking of calling him, Terry called me to verify my address to send in an extremely polite and efficient technician, who within a very short period of time, verified the problem, fixed the furnace, checked the codes after the test-run as well and left within no time.
I always knew I was in safe and reliable hands because of my prior experience with Terry and his team. This experience has further strengthened my faith in all of them.
I would recommend them to anyone without hesitation.
P.S. Since I had been a customer before, I was also offered a discount for which I had not asked for, which of course, I happily accepted!

Green Authority came and installed a new Hydronic Water heating system for us. We had some unique requirements to minimize space and sound, and this seemed like the best option.

We had a Hydronic Air handler and tankless water heater installed to provide both heat and cooling to our home rather than a loud furnace. They used the existing A/C compressor outside. We used dead space by mounting it on the wall above the sump pump.

The system is working well and have had no issues with heating the house so far and it is very quiet.

We had a few minor issues during the project but Terry seemed to genuinely care about his customers and did his best to make sure we were satisfied.

One of the parts failed that was not Green Authorities fault, and they replaced it within a day.

They installed an entire HVAC AC for me and did it all and the duct lifting. I thought they did a really good job. I also found them through the HomeStars website. One of the guys left his tools at my place because of an emergency so they had to get someone else to come in and get it. This wasn't too much of problem for me though because it was an emergency. They were super punctual and even stayed late. They did everything that needed to be done.

Green Authority took the old furnace and installed a new one. They had to do some additional work for the piping. The job was done really well but I had to ask for a second contractor. The second time around it went very well as the technician was knowledgeable and I had no problem with their workmenship.