Hargrave Heating And Air Conditioning

With a10 star rating I would expect quality work from experienced licensed techs, a manager who accepts responsibility when errors are made and would resolve them in a timely and professional manner.
June 2019 Carrier Infinity furnace and water tank installed. Damage to the interior and exterior walls w/ 4 wrong holes (2-9x10",1-10x12", 1-5")made w/ dry wall and insulation removed. Damaged brick, home left in a mess w. nails and screws on the ground which is a safety issue. No replacement of filter provided. Could not remove filter w/ ease so that resulted in another home visit. Air leaks noted on furnace, pipes, bathroom fan in off position, cold basement, in cupboards, corridor and bathroom during winter. Repaired w/ metal tape all over furnace. Ceiling opened a 2nd time. A large hole was discovered by my contractor and reason for cold air. Company used a modified concentric grill along with a large PVC pipe and caulking was applied to correct the problem. All unacceptable. I continued having venting issues and air leaks until August 2020. Another contractor found huge holes around exhaust pipe to furnace that leads to exterior wall and damage to bathroom fan which is about 5" from install. Not only do I have to replace with a new fan b/c builder's model is no longer distributed but I have to re-do instillation to correct the problem of air leaks. 3x no hot water including long weekends. Difficulty reaching staff on 24 hr emergency line and getting a response to emails sometimes takes 3 weeks. Gas tech changed sensor button but all that was required was to reset the buttons. Name of installer on water tank lease unknown to me. I requested a tag for the furnace stating company's name, etc and was given Dec 2019. Gas tech signature on tag didn't do the install. Both techs who did the install were fired. Outstanding funds owed to me to repair damages and correct venting issues approx. 1,700. No apology or acknowledgement from manager. Pls. read BBB reviews on Hargrave in customer complaints. - U.R.

October 19th, 2020
Manager of Hargrave contacted me by phone on Sept.14th, 2020 to discuss my concerns and the review written above. He requested I send receipts of repairs which I did on Sept 20th and again on Oct.1st. 2020. I included a breakdown of repairs and money owed to me from 2019 and 2020.I still have outstanding repairs. Due to Covid its difficult finding workers therefore one can expect many delays for the entire year of 2020. To date no response from Hargrave. It is quite evident this company has no intentions of resolving issues. Consumers please do your research and be well informed of the meaning of an Authorized Carrier Factory Dealer and an Independent Distributor or Dealer of Carrier products and the responsibilities of each. With regards to receiving 4 Presidents Carrier Awards, my experience with this company certainly does not reflect the excellence in service they are supposed to provide to homeowners in areas of EFFICIENCY, PROFESSIONALISM, INSTILLATION FROM CERTIFIED TECHS AND SATISFACTION IN CUSTOMER CARE. I AM GREATLY DISAPPOINTED OF HOW THEY CONDUCT BUSINESS WITH CLIENTS WHO HAVE ISSUES WITH THEIR INSTALL.

Very responsive and professional, very quick turn around time from calling from the car while travelling to a technician's visit to determine that the compressor was shorted, through discussion about a full replacement to installation was just two days in the middle of the hot summer. Amazing service, a professional approach through the quoting, service appointments and payments. Highly recommended, especially as the Carrier authorized dealer.

Based on a referral, I hired Hargrave to install a fireplace and complete ventilation work for my basement. They immediately responded to my request and provided me with a very competitive price. The work was completed in one day. They left the work space immaculate. I highly recommend this company. Thank-you

I contacted the company through a service request on Homestars. The guys came in gave me the best quote and I hired them.

They installed the gas line in the middle of February outside instead of inside which gave me piece of mind knowing I don't have extra gas flowing long distance inside the house.

A few months later I realized the hookup was facing up due to the oil catch needing to face down.

I contacted them to come and fix the issue and they agreed to come and have the quick connect facing the way I need it too in order to have it hooked up to my grill

Our really old stuff broke and they came and put new stuff in without and drama. They accommodated our weird layout and didn't nickle and dime us. The quote was clear and quick. They made it very easy to spend a lot of money A+.

In the middle of a heatwave, our AC stopped working. Our regular HVAC company determined the problem was our furnace blower. The next day we were told the part was unavailable. We needed a new furnace. They provided a quote. We were eager to have the work done. We were told the earliest installation would be over a week later. In the middle of a heatwave, with my husband working as a front line health professional during a pandemic, we desperately needed to have a working furnace so we could have AC and a comfortable home.
I arranged two other quotes. Hargrave Heating had a competitive quote and did the installation the next day.
The installers were excellent. They were professional. Brandon explained the operation of the thermostat, installing air filters, etc. They treated us and our home with respect. They tidied their work area so well. We are very pleased customers.

We just had our AC checked and serviced by another company and were told it would last through the season, and of course it dies during a recent heatwave. Quick call to Tim and the team at Hargrave and they had someone on site quickly to inspect and diagnose. The motor was gone (23 years) and it was time to replace. I asked that they check the furnace as well as it was 15+ years old and was making a sound like a sneaker in the dryer on start up. I made the call to replace both rather than take on a major repair and be worried it would break down next winter. Hargrave gave me 4 system options via a very helpful online tool that gave all the details including videos of each option. They then answered all my questions and lined up the installation. We also added an air purifier given wanted to up our air quality. We had a fantastic 3 man crew led by Antonio. They were knowledgeable, polite, treated the home like it was their own, got in and out quickly given it was a major undertaking and cleaned up after themselves. All in all some of the best customer service we have experienced in years. Have a new Carrier Infinity system that works beautifully and they even filled out the registration paperwork. Highly recommend this company and can see why they routinely win HomeStars and Carrier President awards.

I can’t say enough about the service tech Steven. He was very courteous, always explained everything to me, and phoned multiple times to let me know about parts and when he was arriving. He even went over above to look at other things. I will definitely be signing up for a Maint service package with them in the future.
Thanks,
Dan

Time was terrific to deal with when arranging the Air Conditioner Replacement and the Installation team was very professional. Protected floors with mats, cleaned up very well both inside and outside the home. They arrived right on time and the job took the time they had predicted. Expectations were met all around. The Project Control office was very good with communication and keeping me updated through the process. I would highly recommend Hargrave for your HVAC Project! You won’t be disappointed.

I have to apologize to Hargrave for the extreme lateness of this review. They were great.

The short review: Terrific, hire them with confidence. Very friendly management, knowledgeable sales team, and their installers were gentlemen. Their price beat the competition and there was no fuss about a difficult installation in a finished basement. The Carrier Infinity furnace purred along happily for the remaining 4 months of winter.

The long review (and long story): Our formerly-usual guys called us to come in for a routine inspection the Friday before Christmas. We said ‘ok why not,’ and the little so-and-so decided to red-tag our furnace for no reason. This left us with a 2 week period over the holidays to replace a furnace that didn’t need replacing! Nincompoops! The furnace was nearing the end of its life, but you just don’t do that do people. Suffice to say that our holidays were less than restful. Then they quoted us a lower tier furnace for 50% more than our Carrier! They’ll get no more work from us!

Then the first guys we tried to hire showed up with the wrong furnace and air filter. And sent their ‘best guy Tony’ to try and force it down our throats! The worst tradesman I’ve ever seen stormed into our basement with barely a ‘hello’ and started telling me how much extra the installation was going to cost. Needless to say, he wasn’t ugly enough, and I sent him packing.

Then I called Hargrave and was pleasantly surprised when Tim returned my call the very same day. And from a family vacation at Disney no less! He sent Steve to see us the next day. I am a technically minded and detailed consumer, and I had a lot of questions to ask before I was satisfied. Steven was knowledgeable and the few fine details he didn’t know he found out for me by the next day. I feel like I made an intelligent decision and am still very happy with the purchase.

The basement is finished and Steven checked it out thoroughly before quoting the job. Sure enough, the installers came and did the installation with barely a word. Fast and neat. I have seen a few awful tradesmen come and go, and I wouldn’t hesitate to have these guys back. They were brisk, quiet, tidy, and most of all polite.

The carrier furnace (59TN6B) is great. I was surprised at how much quieter it is. You don’t know how loud something is until the noise is gone. The old furnace, though still functioning, was at the end of its life, and the carrier made that clear. Like night and day. The new heating was immediately noticeably better.

We saved a little money on gas, I didn’t expect the whole-nine-yards. It was more like 10% or so. Its hard to tell in half of one heating season. Next year will be the real test. At any rate, it’s a new house, so I don’t expect a whole lot because its built properly.

We also installed an air filter; the Infinity HEPA – MERV16 and it is amazing. We were very concerned about indoor air quality because all of us have allergies and chemical sensitivities. The next day when I woke up, the air was noticeably clearer. Hard to describe. Like looking through a window you just cleaned! It has been excellent, and it still seems to be working well after 5 months. Hopefully the filter will last a full year as advertised. If it even gets close, its still way better than the usual 1” filters that everyone fights with. It certainly out-performs them, and if it costs more, so be it. My health is more important. I am happy to pay for something that works this well.

Absolutely hire Hargrave with confidence.

I hope this review helps. If it does, tell them Jason sent you. Maybe I can hit them up for some kudos….:)

J.