Hargrave Heating And Air Conditioning

Received 3 quotes to do the work in Oct 2020, one vendor quoted makes and models that I hadn't heard of, another wanted to install a furnace with a higher BTU than I already had. Contacted Tim to ask why he wasn't quoting a higher BTU furnace and he explained that the new furnaces are more efficient and I didn't need to spend the extra money.
Tim was very responsive to all communications and took the time to explain things.

When his team arrived on install day, they took all Covid precautions and protected my floors and staircases. The installers were very friendly, tidy and took the time to explain everything and made sure I was happy before leaving.

From the very beginning the owner, "Tim", from Hargraves Heating was dishonest. When he came to my home for the install meeting I asked if they would service a secondary furnace in the home. Tim said "Yes that should not be a problem". That was a dishonest because I found out later from his own staff "that they do not service equipment that they do not install". So Tim was Dishonest to get the furnace install job. They also would not service the older A/C unit that was attached to the furnace. After I complained several times they finally agreed to service it when I said otherwise I would have to find another company for the A/C services. they still would not service the other furnace.

One of the main reason's I contacted Hargraves was because I wanted the secondary furnace serviced. As stated Tim was dishonest .

I still went forward with him re Maintenance service because of the warranty & I also gave them a 10 for the install which I now regret. Going forward with them for the service was a BIG mistake . One tech on his visit complained the entire time about the A/C unit & how it should be replaced . At the end of the appointment I asked how are the numbers. Response 'everything is fine", which conflicted with his ongoing whining of replacing the unit.

Another service tech App't when he left, after the service, the furnace failed. Had to call them back 2 hours later in the winter they came back. That was a first for any HAVC company in our home.

Now the key point I want to state to any viewers. DO NOT PROVIDE HARGRAVES WITH ANY CREDIT CARD NUMBER for any Auto payment plan. Because they cannot be trusted to show up for timely regular in season service appointments. Their idea for fairness is instead of refunding my 6 months for none service in the fall. Is to offer 4 months free service. For What??? does that mean not charging my credit card for non service for another 4 months & when do I get my early fall 2020 Furnace
maintenance call? in March 2021???No Thanks.

They are willing & able to both charge a credit card monthly & send receipts monthly for the charges. BUT they won't contact you for paid for maintenance services & then they refuse to refund said charges for service calls that never happen.

The difference between other HVAC company's & Hargraves is provided in this example. Atlas Air will actually do service maintenance appointments in a IN SEASON timely time frame Hargraves does not. Hargraves Tech's do not even vacuum in the inside of the Furnace unit which is standard for any other company. Atlas provides refunds for the remainder of service contracts without even having to ask them while Hargraves don't provide service calls , won't admit their mistakes and won't provide requested refund for in season service calls they did not provide. And during any of the service calls, they did, they NEVER provided a report of the service call. NO DOCUMENT. That is again a first for ANY HAVC company we have had. That is unusual for a HVAC company.

Tim's default is to talk on the phone , If he is pressed. He will not put any communication in writing/e-mail Why? Because based on my experience you can't trust anything he say's out loud. His word mean's nothing. and of course they never contacted me again regarding a REFUND. Every 6 months I will provide a feedback and it won't be positive. So REFUND my money, unless you don't want to see your rating affected. And believe me I will find other places to give feedback on your company. As I told you before . "Not smart business"

P.S. Based on my experience I am very surprised this company has in house awards( probably because they are in house awards) and all kinds 10's on this site. they say put everything in writing. That assumes you can't trust people like Tim. DON'T!

Tim, Steve and the crew did great job installing the tankless water heater. They arrived on time, put down protective covers and cleaned up after they were finished. The new system works great, we are very pleased.

Needed a thermostat changed. We had not heat because of it. Hargrave answered my call this morning at 8:15 and had someone at our place before noon. Kevin changed our thermostat and also talked to us about tankless hot water. He was super professional and friendly. Perfect job and clean. We will be calling them for our tankless hot water job this week! Thank you Hargrave for the great service today.

The technicians were professional and on time. The owner answered my call on a Sunday evening, as our furnace shutdown and needed to be replaced at the worst possible time. The price was great as well. Others tried to take advantage of my situation, with it being the coldest time of the year. Highly recommend! Five Stars!!!

Regarding replacement of hot water heater, they provided an excellent quote, fantastic service as always (on time, professional appearance and job done well). We are repeat customer (AC install and furnace maintenance) and would highly recommend Tim and team!

I contacted Hargrave on a Saturday afternoon when we realized our furnace was not turning on after a cold nights' sleep. Bryan at Hargrave was very pleasant to speak with and dispatched a service technician to our home within just a few hours which I was not expecting for a weekend call. The technician was very polite and explained the issue clearly to us once he completed his review. He diagnosed the problem and had our furnace back up and properly running before he left. He even was thoughtful enough to vacuum the inside of the furnace for us on his own accord. Hargrave surpassed our expectations and was a pleasure to have service our home. I will definitely be calling them for any of my future mechanical needs.

Hargrave was the first to respond and were able to come out same day. Steven was excellent, he showed me what the problem was and explained everything that he was doing. I am very happy with the service.

I just got My 25 years old AC and furnace replaced by Hargrave. I am extremely happy about the service from sales manager Tim to his installation team.Beautiful duct work and venting installed.The system is running so quiet.Highly recommend!!

I highly recommend its company. They are extremely responsive to address your concerns. Everyone I spoke to on the phone is knowledgeable and professional. I had my furnace and AC replaced by Hargrave and they were absolutely fantastic. They were punctual, courteous and very professional. They did an excellent job and kept me updated on the progress during installation as well as offer the professional tips and advice of how to maximize the benefits of my services. I cannot thank them enough for all of their hard work and their quick turn around time. This is hands down the best company I have encountered as far as customer service, prices and support. I am an extremely satisfied customer!