Mike in Scarborough

As always Ken and his Team are Great. Wish I had found him sooner. Deal with this person and his company. OUTSTANDING Thanks Again Ken. Mike

From the very beginning the owner, "Tim", from Hargraves Heating was dishonest. When he came to my home for the install meeting I asked if they would service a secondary furnace in the home. Tim said "Yes that should not be a problem". That was a dishonest because I found out later from his own staff "that they do not service equipment that they do not install". So Tim was Dishonest to get the furnace install job. They also would not service the older A/C unit that was attached to the furnace. After I complained several times they finally agreed to service it when I said otherwise I would have to find another company for the A/C services. they still would not service the other furnace. One of the main reason's I contacted Hargraves was because I wanted the secondary furnace serviced. As stated Tim was dishonest . I still went forward with him re Maintenance service because of the warranty & I also gave them a 10 for the install which I now regret. Going forward with them for the service was a BIG mistake . One tech on his visit complained the entire time about the A/C unit & how it should be replaced . At the end of the appointment I asked how are the numbers. Response 'everything is fine", which conflicted with his ongoing whining of replacing the unit. Another service tech App't when he left, after the service, the furnace failed. Had to call them back 2 hours later in the winter they came back. That was a first for any HAVC company in our home. Now the key point I want to state to any viewers. DO NOT PROVIDE HARGRAVES WITH ANY CREDIT CARD NUMBER for any Auto payment plan. Because they cannot be trusted to show up for timely regular in season service appointments. Their idea for fairness is instead of refunding my 6 months for none service in the fall. Is to offer 4 months free service. For What??? does that mean not charging my credit card for non service for another 4 months & when do I get my early fall 2020 Furnace maintenance call? in March 2021???No Thanks. They are willing & able to both charge a credit card monthly & send receipts monthly for the charges. BUT they won't contact you for paid for maintenance services & then they refuse to refund said charges for service calls that never happen. The difference between other HVAC company's & Hargraves is provided in this example. Atlas Air will actually do service maintenance appointments in a IN SEASON timely time frame Hargraves does not. Hargraves Tech's do not even vacuum in the inside of the Furnace unit which is standard for any other company. Atlas provides refunds for the remainder of service contracts without even having to ask them while Hargraves don't provide service calls , won't admit their mistakes and won't provide requested refund for in season service calls they did not provide. And during any of the service calls, they did, they NEVER provided a report of the service call. NO DOCUMENT. That is again a first for ANY HAVC company we have had. That is unusual for a HVAC company. Tim's default is to talk on the phone , If he is pressed. He will not put any communication in writing/e-mail Why? Because based on my experience you can't trust anything he say's out loud. His word mean's nothing. and of course they never contacted me again regarding a REFUND. Every 6 months I will provide a feedback and it won't be positive. So REFUND my money, unless you don't want to see your rating affected. And believe me I will find other places to give feedback on your company. As I told you before . "Not smart business" P.S. Based on my experience I am very surprised this company has in house awards( probably because they are in house awards) and all kinds 10's on this site. they say put everything in writing. That assumes you can't trust people like Tim. DON'T!

Wanted to Thank Ken and his crew for a fast and efficient job. Have dealt with several Gutter Cleaning company's and Ken's is the best. I would deal with him again. Mike P.s. Thanks also for getting back to me so quickly!

Tim Sakai , the owner, is a Highly Skilled and Professional in the HAVC industry. His Install team were incredible. After reviewing and doing research on several Toronto area HAVC companies we found Tim and his team to be the BEST in the business. I look forward to dealing with Tim and his Team for many years through the service contract. Deal with the Best Hargrave Heating. Thanks Again Tim. Mike Howes

Thought I had done all the right things, interviewed, got quotes, checked licenses and references and checked for general postings on the internet but found no red flags. Contract was signed and “work” started. Do not assume just because you sign a contract with a company that you are safe. The contract is only as good as the person that signs it. Unfortunately the timelines for performance and promised work hours did not happen. Little work done before “head office” needed more money. Did damage to house by ripping off part of the roof and did a partial excavation which was starting to collapse on the border with our neighbor. I finally had the site examined by an engineer and an assessment done for the value of the work done, which after 2 months on site was negligible. This company then did not respond to e-mails, registered mail, and a letter from a lawyer and they have blocked our telephone number [they were very poor at returning telephone calls even before our problems!]. I am now trying to have the Ministry of Consumer Affairs, Consumer Protection Branch investigate their operations. [FYI the Ministry can be contacted at 416-326-8800 or 1-800-889-9768 if you want to file your complaints!!] If enough people complain to the Ministry then they will do something about this company and this individual. It has also been suggested that the issue can be taken to the courts (Small Claims for up to $25,000). Go to your Member of Provincial Parliament and see how they can help you. Go to the City of Hamilton, where their office is located, and lodge a complaint with Building Inspections Phone.905 546-2424 or fax in the complaint 905 546-2764. Go to all the sites where they promote their business, such as Handycanadian.com, Homestars.com and write a Review & state your experiences. Get as much information out to the public and make it difficult for them to do “business”. I will make it very difficult for them to operate ONGOING! I suggest others who have been taken advantage by this individual and company do the same.