I have tried to contact MSJ services several times without any response. I sought your car transport services March 27, 2017 and paid $1300 to have my car transported to Edmonton, AB. I have been dealing with Danielle, who has not responded to my messages or phone calls. We were told to drop off our car to the Brampton office by EOD Thursday, March 30, 2017 as MSJ affiliated company transport would be sending a truck the morning of March 31, 2017 for loading and send off that day. This was done on the morning of March 30, 2017 and a bill of lading was received. We were instructed to expect the car on Friday, April 7 as it takes between 6-8 days for transport. We have heard nothing from Danielle, and did our own investigation and were appalled to see our car still sitting at the transporters lot (Sokil) as of April 9, 2017 AM. I do not want to escalate this any further, however NO ONE has gotten back to me. I have been forced to rent a vehicle, which is only right of MSJ reimburses me for.
- Approximate cost of services:
- Company Response
Spoke with dispatch and vehicle will be leaving this week..