I contacted a few companies to get an idea of what I was getting into cost wise. Kim was very informative from the start, providing guesstimates, ideas, information, etc. Prompt in replying as well, and even sent links to assist me with my building permit ( never would have found what I needed without her ). The guys that showed up to do the work were on time and ready to work. The first day, Mark, dug, and cut the new hole in the wall for the window. When he left, you couldn't tell he had been there, as the site was cleaned up. The next day, Josh and Aaron showed up, installed the window with the finishing requested, as the room in the basement was previously developed. They were pleasant and efficient. When I got home, the only reason I could tell they had been there was the new window. Basement room was spotless. and the window framing fit in perfectly with the previous development. The very next day, Kim phoned to ensure we were satisfied. In the end this Vel Windows did what they said they would do, in a very short time frame and for the lowest price I had found. It was very nice to deal with a company that puts a value on customer service, as well as delivering a superb product. Would recommend them in a heatbeat. Thank you so much Vel Windows, our new window looks fantastic.
- Company Response
Thank you so much for your kind words! I am so happy to hear everything went well and you are happy with the work. We pride ourselves on our work and customer service it gives us great satisfaction to read such a wonderful review. Thank you again for your business. I hope you enjoy your new window! ~Kim