VEL Windows And Glass Ltd.

Mirrors & Glass
#4 4460 75th Ave SE. Calgary AB T2C 2H8
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Mirrors & Glass
VEL Windows And Glass Ltd.
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96%

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Reviews by rating (past 12 months)

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (63 reviews)

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KW in Calgary
KW in Calgary
1 review Calgary, AB
10/10

New Basement Window Installation plus 2 Window Enlargements to Egress

We checked out four different companies before deciding on Vel. We didn't go with the most expensive nor the least expensive, we decided to go with the most helpful and knowledgeable company. Kim, right away, was super helpful in informing us on permits and what it would look like to try to get ourselves or go with professionals. Kim sent me links on how to get a building permit yourself and assured me that it was doable if we wanted to try. She even was quick to answer a bunch of questions throughout the whole process and we were successful in getting the permit ourselves. When the windows were installed we were impressed on how professional and respectful the workers were. We even came home to find one of the guys cleaning up the siding of our neighbor's house, since a bit of dirt must have sprayed over there during construction. We did have minor issue with the interior trim, but was fixed right away - no hassle. What the job included for us was installing a brand new basement egress window and enlarging 2 existing basement windows to egress and included: digging, concrete cutting, installing a window well, additional drainage, window installation, dirt removal, and interior trim. We love our beautiful new windows! Thanks again!!!

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Company Response

Thank you so much for your kind words and thoughtful review! It's always a pleasure to work with clients and we are honoured for such praise and high score. We always strive for great customer service and to help in any way we can if issues arrive. Thank you again and we hope you enjoy your new windows!
Cheers,
Kim

Erin in Calgary
Erin in Calgary
3 reviews Calgary, AB
10/10

Glass for a bathroom showe

Vel installed a piece of glass in my new bathroom shower. The work was on time, on budget and of great quality. I will use them again. What more can you ask for.

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Company Response

Hi Erin! Thank you so much for the review and kind words! Our team at VEL hope you enjoy your new shower panel! ~Kim

Alex in Calgary
Alex in Calgary
5 reviews Calgary, AB
10/10

New Window Installation including Window Well

After looking at the reviews for Vel Windows, I decided to hire them, and they did not disappoint. Their work crew where on time friendly and professional going the extra mile to ensure my new window was sealed properly from water which had been entering my basement. I was impressed that Vel Windows ensured they had the proper permits before trenching beside our main gas line. I received all invoices promptly and communication with the company was excellent. I am very happy with my new window and window well which should provide protection against water infiltration. I would definitely do business with again and very highly recommend!

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Company Response

Thank you so much for your kind words Alex! Our team at VEL is very happy we were able to help you and help solve the problem of water coming in through the window. Hearing such positive words from a client makes everything worth it. It's been a pleasure working with you! Thanks again! ~Kim

Jim, Calgary
Jim, Calgary
3 reviews Calgary, AB
10/10

Changed existing basement window to an Egress Window

I contacted a few companies to get an idea of what I was getting into cost wise. Kim was very informative from the start, providing guesstimates, ideas, information, etc. Prompt in replying as well, and even sent links to assist me with my building permit ( never would have found what I needed without her ). The guys that showed up to do the work were on time and ready to work. The first day, Mark, dug, and cut the new hole in the wall for the window. When he left, you couldn't tell he had been there, as the site was cleaned up. The next day, Josh and Aaron showed up, installed the window with the finishing requested, as the room in the basement was previously developed. They were pleasant and efficient. When I got home, the only reason I could tell they had been there was the new window. Basement room was spotless. and the window framing fit in perfectly with the previous development. The very next day, Kim phoned to ensure we were satisfied. In the end this Vel Windows did what they said they would do, in a very short time frame and for the lowest price I had found. It was very nice to deal with a company that puts a value on customer service, as well as delivering a superb product. Would recommend them in a heatbeat. Thank you so much Vel Windows, our new window looks fantastic.

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Company Response

Hi Jim,
Thank you so much for your kind words! I am so happy to hear everything went well and you are happy with the work. We pride ourselves on our work and customer service it gives us great satisfaction to read such a wonderful review. Thank you again for your business. I hope you enjoy your new window! ~Kim

Don Reid in Calgary
Don Reid in Calgary
1 review Calgary, AB
10/10

Egress windoe instalation

Our house is 28 years old and the basement windows were 12" high by 36" wide with appropriate window wells. VEL windows dug new wells, cut the concrete foundation, installed 38x38 and 42x40 new windows with new wells and finished exteriors and interiors of both windows. The work was done cleanly and very efficiently. The workers were very competent and came to work - there was no slack time while working. The job is excellent and I would not hesitate to recommend VEL windows and glass to friends and relatives.

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Company Response

Thank you so much for the very kind review! It makes all our efforts worthwhile to receive such positive feedback and meet your expectations. Thank you for the opportunity to help with this project. It has been a pleasure working with you and getting to know you! We hope you enjoy your new windows :)
Cheers ~Kim

Rachel from Calgary
Rachel from Calgary
3 reviews Calgary, AB
10/10

Shower Glass Panel

I was looking for an alternative to a shower curtain in our bathroom. Vel installed a panel of glass in our shower that is beautiful. They suggested the length and height that met my needs and installed the glass in a timely manner, leaving my bathroom very clean afterwards. I am happy with the service and found the pricing comparable to the "big box" glass stores. I would use their service again.

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Company Response

Hi Rachel,
Thank you so much for the recommendation! We love working with customers to find different alternatives and help them get their desired look. It was a pleasure working with you on this project!
Cheers,
Kim

Bill & Glenna in Calgary
Bill & Glenna in Calgary
2 reviews Calgary, AB
10/10

Replacement of glass on two large windows

After careful consideration, we decided to use Vel Windows & Glass and I'm very happy we did. The estimate was done promptly and the men were on time. Kim set up our appointment quickly and answered all our questions in a professional manner. The project is only as good as the installation and this was done well. Care was taken to avoid any damage to our garden and house. I was very impressed with the fact that the same crew who did our estimate also completed the work. The crew was very polite and helpful and have an excellent work ethic. The price was fair and not inflated like other companies who seemed to always want to up sell their services.
Because of these things, Vel will be our "go to" window company in the future.
Thank you to all the staff and especially our installers Randy and Josh J. who made our day!

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Company Response

Thank you so much for the kind words! I am so glad we would help out. It was wonderful working with you and we look forward to helping you again in the future :) ~Kim

jcgoeres in Calgary
jcgoeres in Calgary
2 reviews Calgary, AB
10/10

Shower Glass Install for renovation

Out of all the trades we used on a $100,000 renovation, Vel was one of the best! Super professional, timely and well done. From the initial email to Kim and the final walk through with the installers, we couldn't be happier! Great job!

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Company Response

Hi Jen,
Thank you so much for the wonderful review! It was our pleasure working with you on your shower. I hope you enjoy the shower and your new house!
Cheers,
Kim

Brae  from Calgary
Brae from Calgary
7 reviews Calgary, AB
10/10

Basement window replacement

VEL Windows and Glass replaced and old basement window in our 1950s bungalow, which included re-routing 2 vents through the concrete and installing new window well. The guys did an amazing job, and for a fair price. Highly recommended!!

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Company Response

Thank you so much for your kind words Brae! It was a pleasure working with you and Luke to get your window fixed up and prevent any future problems :)
Cheers,
Kim

Richard P. from Calgary
Richard P. from Calgary
1 review Calgary, AB
10/10

Two basement windows

I contacted three different companies for this work, and Vel stood out right from the time Randy came out to visit the site to make the quote. He is very personable, and explained everything in detail, as well as being encouraging in doing it the 'right' way (ie. getting a permit from the city). Stay away from those that say you don't need a permit. After that, working with Kim on the phone and through email to answer any questions I had regarding the quote, and what was included, was always great, always prompt, always helpful. Next, they told me the work would take three days (I had two bigger than normal windows, with oversized window wells that required a much bigger well than normal), and indicated what would be done on each day.... well, they did it exactly as they indicated, and everything went smoothly. They created very little mess (which they cleaned up) inside and outside the house, and the final product looks great! One of my other basement windows needed a repair to the screen, and Randy fixed that without even asking (I went to fix it a couple days later and noticed it was fixed!)! It's the little things like that that make you smile. A great, organized, quality company. I can't recommend them highly enough!

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Company Response

Thank you so much Richard! It has been a pleasure working with you on this project. Your kind words and business mean a lot of us! I hope you enjoy the new look of your basement!
Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's premier glass and basement window company! Our team of highly trained professionals can do everything from helping transform your shower to a beautiful focal point in your bathroom or enlarging or creating new egress basement windows. Our custom shower doors can add sophistication and elegance to any bathroom. All ...
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