VEL Windows And Glass Ltd.

Windows & Doors Installation & Service
#4 4460 75th Ave SE. Calgary AB T2C 2H8
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Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (60 reviews)

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Jim, Calgary
Jim, Calgary
3 reviews Calgary, AB
10/10

Changed existing basement window to an Egress Window

I contacted a few companies to get an idea of what I was getting into cost wise. Kim was very informative from the start, providing guesstimates, ideas, information, etc. Prompt in replying as well, and even sent links to assist me with my building permit ( never would have found what I needed without her ). The guys that showed up to do the work were on time and ready to work. The first day, Mark, dug, and cut the new hole in the wall for the window. When he left, you couldn't tell he had been there, as the site was cleaned up. The next day, Josh and Aaron showed up, installed the window with the finishing requested, as the room in the basement was previously developed. They were pleasant and efficient. When I got home, the only reason I could tell they had been there was the new window. Basement room was spotless. and the window framing fit in perfectly with the previous development. The very next day, Kim phoned to ensure we were satisfied. In the end this Vel Windows did what they said they would do, in a very short time frame and for the lowest price I had found. It was very nice to deal with a company that puts a value on customer service, as well as delivering a superb product. Would recommend them in a heatbeat. Thank you so much Vel Windows, our new window looks fantastic.

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Company Response

Hi Jim,
Thank you so much for your kind words! I am so happy to hear everything went well and you are happy with the work. We pride ourselves on our work and customer service it gives us great satisfaction to read such a wonderful review. Thank you again for your business. I hope you enjoy your new window! ~Kim

Don Reid in Calgary
Don Reid in Calgary
1 review Calgary, AB
10/10

Egress windoe instalation

Our house is 28 years old and the basement windows were 12" high by 36" wide with appropriate window wells. VEL windows dug new wells, cut the concrete foundation, installed 38x38 and 42x40 new windows with new wells and finished exteriors and interiors of both windows. The work was done cleanly and very efficiently. The workers were very competent and came to work - there was no slack time while working. The job is excellent and I would not hesitate to recommend VEL windows and glass to friends and relatives.

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Company Response

Thank you so much for the very kind review! It makes all our efforts worthwhile to receive such positive feedback and meet your expectations. Thank you for the opportunity to help with this project. It has been a pleasure working with you and getting to know you! We hope you enjoy your new windows :)
Cheers ~Kim

Rachel from Calgary
Rachel from Calgary
3 reviews Calgary, AB
10/10

Shower Glass Panel

I was looking for an alternative to a shower curtain in our bathroom. Vel installed a panel of glass in our shower that is beautiful. They suggested the length and height that met my needs and installed the glass in a timely manner, leaving my bathroom very clean afterwards. I am happy with the service and found the pricing comparable to the "big box" glass stores. I would use their service again.

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Company Response

Hi Rachel,
Thank you so much for the recommendation! We love working with customers to find different alternatives and help them get their desired look. It was a pleasure working with you on this project!
Cheers,
Kim

Bill & Glenna in Calgary
Bill & Glenna in Calgary
2 reviews Calgary, AB
10/10

Replacement of glass on two large windows

After careful consideration, we decided to use Vel Windows & Glass and I'm very happy we did. The estimate was done promptly and the men were on time. Kim set up our appointment quickly and answered all our questions in a professional manner. The project is only as good as the installation and this was done well. Care was taken to avoid any damage to our garden and house. I was very impressed with the fact that the same crew who did our estimate also completed the work. The crew was very polite and helpful and have an excellent work ethic. The price was fair and not inflated like other companies who seemed to always want to up sell their services.
Because of these things, Vel will be our "go to" window company in the future.
Thank you to all the staff and especially our installers Randy and Josh J. who made our day!

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Company Response

Thank you so much for the kind words! I am so glad we would help out. It was wonderful working with you and we look forward to helping you again in the future :) ~Kim

jcgoeres in Calgary
jcgoeres in Calgary
2 reviews Calgary, AB
10/10

Shower Glass Install for renovation

Out of all the trades we used on a $100,000 renovation, Vel was one of the best! Super professional, timely and well done. From the initial email to Kim and the final walk through with the installers, we couldn't be happier! Great job!

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Company Response

Hi Jen,
Thank you so much for the wonderful review! It was our pleasure working with you on your shower. I hope you enjoy the shower and your new house!
Cheers,
Kim

Brae  from Calgary
Brae from Calgary
7 reviews Calgary, AB
10/10

Basement window replacement

VEL Windows and Glass replaced and old basement window in our 1950s bungalow, which included re-routing 2 vents through the concrete and installing new window well. The guys did an amazing job, and for a fair price. Highly recommended!!

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Company Response

Thank you so much for your kind words Brae! It was a pleasure working with you and Luke to get your window fixed up and prevent any future problems :)
Cheers,
Kim

Richard P. from Calgary
Richard P. from Calgary
1 review Calgary, AB
10/10

Two basement windows

I contacted three different companies for this work, and Vel stood out right from the time Randy came out to visit the site to make the quote. He is very personable, and explained everything in detail, as well as being encouraging in doing it the 'right' way (ie. getting a permit from the city). Stay away from those that say you don't need a permit. After that, working with Kim on the phone and through email to answer any questions I had regarding the quote, and what was included, was always great, always prompt, always helpful. Next, they told me the work would take three days (I had two bigger than normal windows, with oversized window wells that required a much bigger well than normal), and indicated what would be done on each day.... well, they did it exactly as they indicated, and everything went smoothly. They created very little mess (which they cleaned up) inside and outside the house, and the final product looks great! One of my other basement windows needed a repair to the screen, and Randy fixed that without even asking (I went to fix it a couple days later and noticed it was fixed!)! It's the little things like that that make you smile. A great, organized, quality company. I can't recommend them highly enough!

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Company Response

Thank you so much Richard! It has been a pleasure working with you on this project. Your kind words and business mean a lot of us! I hope you enjoy the new look of your basement!
Kim

Brian from Calgary
Brian from Calgary
1 review Calgary, AB
10/10

Egress window

We researched out the cost and associated work involved to have an Egress window installed. We had 4 quotes and all were competitive but we decided to go with VEL Windows. From start to finish, VEL was professional and very helpful. Their work speaks for itself and we are very happy with the work completed. From customer service to final installation, VEL was awesome and I would Highly recommend for a project of this nature.

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Company Response

Hi Brian, Thank you so much for your kind words! It was our pleasure working with you :). - Kim

Erika Diaz from Calgary
Erika Diaz from Calgary
1 review Calgary, AB
10/10

Egress basement window

I contacted Vel on the recommendation of my contractor. What we had done was to enlarge an existing basement window. This required cutting the concrete, excavating the existing window well, installing a drainage system that tied into our existing weeping tile, and installing a header. Then backfilling and installing a new window well. Well, it looks great and there was no mess for me to clean up. They did it all. A couple of days later, the City inspector came by and said it was excellent work. I would definitely recommend Vel.

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Company Response

Hi Erika,
Thank you for your very kind review! It was a pleasure working with you and I'm so happy everything turned out great.
Thanks again :)
Kim

Jocelyne Larsen from DELACOUR
Jocelyne Larsen from DELACOUR
1 review Delacour, AB
10/10

Window Instalation

Randy came to our rurual home, gave us a general estimate and timeline for replacing all our windows. Offered to do it in stages if we could not afford the entire amount. He was extremely professional and was right on target with costs and installation time frame. Work was done quickly and home left clean. Windows look great! Thanks for doing such a teriffic job!

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Company Response

Thanks Jocelyne! It was our pleasure!
Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's premier glass and basement window company!

Our team of highly trained professionals can do everything from helping transform your shower to a beautiful focal point in your bathroom or enlarging or creating new egress basement windows.

Our custom shower doors can add sophistication and elegance to any bathroom. All orders are custom fabricated to suit your style and budget.

Our egress basement windows packages can cover everything you need from start to finish. From digging to concrete cutting, window installation and interior finishing if needed. We can even apply for the building permit on your behalf. We are truly a one stop shop for all your basement window needs.

Looking at replacing your windows or sealed units? Look no further. We can measure, remove and replace your windows or sealed units at competitive prices.

We also offer various commercial services. Please contract us for more information.

Owner Randy Johnston has been a certified, red seal Glazier since 2002. He has worked on hundreds of basement windows, showers and window and sealed unit replacements. Some of his previous commercial work includes work at the Alberta Children's Hospital, The Bay in Downtown Calgary, Chinook Mall and various other commercial locations.

CATEGORIES
Windows & Doors Installation & Service and Mirrors & Glass
PRODUCTS
Custom shower doors, steam showers, egress basement windows, sealed unit replacements, mirrors, table top protectors, shelves, painted glass backsplashes and so much more!
SERVICES
Window replacement, new and enlarged egress basement windows, sealed unit replacements, custom shower doors, steam showers, glass doors, new or replacement mirrors, and more!
WEBSITE
http://www.velwindowsandglass.ca
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard
LICENSES
City of Calgary, WCB
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Journeyman Glazier
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year manufacturer warranty; 1 year on labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.