VEL Windows And Glass Ltd.

Windows & Doors Installation & Service
#4 4460 75th Ave SE. Calgary AB T2C 2H8
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (61 reviews)

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Maria from Calgary
Maria from Calgary
13 reviews Calgary, AB
10/10

Shower Enclosure

We are very happy we found VEL Windows And Glass for our shower enclosure project. They were very responsive in providing us with some options and a few quotes for our glass so we got to choose the option that works best for us. For our appointment they arrived on time and the measurement of the shower was done super quickly. Again, very responsive whenever we had any question related to either installation date or payment.
The installation was very smooth and the work was done exactly on time.
The end result is outstanding - no leaks, the glass is very leveled and looks fabulous.

We definitely recommend VEL Windows And Glass.

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Company Response

Thank you so much Maria for your thoughtful review! We know people like to options to choose from so we always try to find one that will suit their style and budget best! And our customers time is valuable so we try our best to work with your schedule for measures and installations. We are so happy to hear you love your new shower! We hope you enjoy it for years to come :) ~Kim

Private User
Private User
Private User reviews Calgary, AB
10/10

Glass shower enclosure

Outstanding from first contact to final install. Friendly, professional informative and patient with our questions and concerns.
Made a project that could have had a number of issues flawless and we were glad we chose them.

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Company Response

Thank you so much for your kind words! We are always happy to answer any question a homeowner has and do our best to make sure they are always kept up to date and informed with the project. We are so happy we could help and love nothing better than having the trust of our clients with renovation projects. ~Kim

Bryce
Bryce
1 review Calgary, AB
10/10

steam shower enclosure and custom cut mirror.

I had a couple of quotes for my project, but my communication with Vel was far more in depth then any other company. They provided me with options. When the installers came out to measure, they gave me better advice then i was expecting. The outcome was fantastic, better then I originally had visualized. I will only call on them for future projects, they were fair, honest and professional.

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Company Response

Thank you so much for your kind words! We believe communication is one of the most important aspects of a job so customers always know what to expect. We are so thankful when customer's put their trust in us and love to hear when the end result is better than expected :) ~Kim

Z L.
Z L.
2 reviews Calgary, AB
10/10

Mudroom mirror

I had the pleasure working with VEL to install a full wall height mirror in my mudroom. I chose VEL because its excellent reviews, and VEL didn't disappoint and delivered excellent customer services and great product for the whole process. Kim always kept me updated about the product ordering/installation process, and Randy and another installer did a great job installing the huge mirror. I will definitely recommend VEL for all window and glass related products, and looking forward to using their service again in the future.

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Company Response

Thank you so much for your thoughtful review! We are happy we were able to live up to our reputation and were able to fit such a large mirror in that space! Thank you so much for trusting us with this work :) ~Kim

M. M.
M. M.
0 reviews Calgary, AB
10/10

Basement window replacement and new basement windows

We shopped around quite a bit and VEL windows were the most knowledgeable about building codes. They were very helpful while selecting windows. We were impressed with the speed of completion. We had two new basement windows cut, with new wells dug: having the wells dug and the cement cut took one day and the windows were promptly installed the next day.

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Company Response

Thank you so much for your kind words! We pride ourselves on keeping customers informed on building codes so they don't have to go searching for the information themselves. We know how valuable everyone's time is so we always to our best to finish things properly and quickly with a finished product you are proud to show off. We are so happy we were able to help and we hope you enjoy your new windows! ~Kim

Private User
Private User
Private User reviews Calgary, AB
10/10

Quality work, excellent service!!

We booked with VEL a second time to replace our bonus room windows because they were so awesome the first time when we needed to replace our living room window. I found Randy and Kim fantastic to deal with and the staff was extremely knowledgeable and experienced. We had a dead wasp nest near one of the windows that Aaron spotted and Randy went above and beyond by removing it for us.

We would highly recommend VEL Windows.

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Company Response

Thank you for your incredibly kind words! We love it when customers come back to us again for work as we know that is a wonderful vote on confidence in our team! We hope you love the new sealed units and are so happy you chose us to work with you again! ~Kim

adrian174
adrian174
1 review Calgary, AB
10/10

Steam shower glass install

Aaron & Chris did a perfect install on my basement bathroom steam shower glass. They were prompt, clean and along with Kim extremely knowledgeable about the product and my requirements. I will definitely be using them on future projects.

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Company Response

Thank you so much! We know peoples' time is valuable and we always strive to leave the job site as clean as it was when we found it! We hope you enjoy the new steam shower for many years to come! ~Kim

Doug
Doug
5 reviews Calgary, AB
10/10

Replace sealed units in even windows and repair locking mechanism in one of them.

My wife and I were tired of the frost buildup on our upstairs windows during the last 2 winters, so we went out for suggedtions and quotes. VEL sent Aaron and Chris who suggested that we replace our sealed units with double-glazed units complemented with Low-E film. We accepted VEL's quote for the job and were very pleased with the job they completed just today. Very professional and helpful with advice regarding the window lock.
We would definitely recommend VEL to anyone needing high quality window work.

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Company Response

Thank you so much for your kind words! We are so happy to hear you are loving the new sealed units and they worked well keeping you warm during our spring snow storm! I love to hear the new lock works well and we are so happy to hear you are happy with the end result! ~Kim

joshrudrum
joshrudrum
2 reviews Calgary, AB
10/10

Egress window installation

Kim and Randy from Vel Windows and Glass were great to deal with. They were always available to answer my questions, and very prompt at getting back to me with any further inquiries I had. The workers who completed the work were very professional, on time, and did an exceptional job. I was also very satisfied with the price that they provided me ($500-$1000 less that quotes from given by other companies). I would highly recommend Vel Windows and Glass to anyone who is in need for window or glass service.

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Company Response

Thank you so much for your kind review! We know keeping customers informed is equally as important as great work so we always strive to do our best in every aspect of a job to earn their trust! We are very happy to hear everything went well and we hope you enjoy your new window :) ~Kim

James in Calgary
James in Calgary
2 reviews Calgary, AB
10/10

Shower Glass

Kim was great to work on the info/quoting/communication side. The installers came to do measure and advised on some changes that needed to be made on the slope of the shower curb and a notch to be cut out. The advice they gave was great.

On both the measurement date and the install date the installers came on time, which sadly is a rarity in construction. VEL was a refreshing change! They installed the shower glass, and cleaned up after they left.

I was really impressed with the professionalism and care they took with our shower. Their craftsmanship shows!

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Company Response

Thank you so much for your kind words! We know renovations can be stressful and we always do our best to make homeowners feel at ease. We're so very happy to hear you are happy with your shower and even happier to have such a thoughtful review!! ~Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's premier glass and basement window company!

Our team of highly trained professionals can do everything from helping transform your shower to a beautiful focal point in your bathroom or enlarging or creating new egress basement windows.

Our custom shower doors can add sophistication and elegance to any bathroom. All orders are custom fabricated to suit your style and budget.

Our egress basement windows packages can cover everything you need from start to finish. From digging to concrete cutting, window installation and interior finishing if needed. We can even apply for the building permit on your behalf. We are truly a one stop shop for all your basement window needs.

Looking at replacing your windows or sealed units? Look no further. We can measure, remove and replace your windows or sealed units at competitive prices.

We also offer various commercial services. Please contract us for more information.

Owner Randy Johnston has been a certified, red seal Glazier since 2002. He has worked on hundreds of basement windows, showers and window and sealed unit replacements. Some of his previous commercial work includes work at the Alberta Children's Hospital, The Bay in Downtown Calgary, Chinook Mall and various other commercial locations.

CATEGORIES
Windows & Doors Installation & Service and Mirrors & Glass
PRODUCTS
Custom shower doors, steam showers, egress basement windows, sealed unit replacements, mirrors, table top protectors, shelves, painted glass backsplashes and so much more!
SERVICES
Window replacement, new and enlarged egress basement windows, sealed unit replacements, custom shower doors, steam showers, glass doors, new or replacement mirrors, and more!
WEBSITE
http://www.velwindowsandglass.ca
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard
LICENSES
City of Calgary, WCB
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Journeyman Glazier
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year manufacturer warranty; 1 year on labour
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