Deml

Direct energy charged over $420 in new parts and repair costs for our Fisher and Paykel dishwasher. The new parts were installed incorrectly resulting in the new parts as well as other parts being damaged. We had to pay for the same parts again with another repair company as well as additional repair costs for the damage caused by the direct energy technician. When we asked for direct energy to reimburse us for the money paid them, not even for the additional damage, they refused. DO NOT use this company!

Well done Direct Energy! Or maybe it was my lucky weekend. Your phone attendants and your service technicians were superb.They were professional, courteous, friendly and served Direct Energy well.It would be naive of me to say, I wish they would come more often. I mention in particular Ren and Pamela who are credits to this company. I never felt alone.

It was Direct Energy. I don't know where their head office is but I like their service. Thank you The cost is taken care of because I have a furnace insurance plan and that includes one yearly checkup and cleaning. Plus there is an allotment for parts

I only have good things to say about Direct Energy. The technicians that came to our house made us feel secure since they seemed to be knowledgeable about the product and service their company is providing. They were very courteous and timely. When customer service is going down these days Direct Energy is going up. Keep up the Good Work!

We had direct energy in our home servicing our older furnace to ensure that it will survive our first winter in this property. It was a great experience, the technician was knowledgeable and couritous.

Great to deal with - thanks for the option of a Insurance policy on our older furnace until we can replace it!

Our furnace wouldn't work in the heat mode, only air conditioning so we called Direct Energy Home Services and they came the next day...the technician installed a part that he had(value of several hundred dollars) and did something inside the thermostat and then it was fixed...because we have the insurance plan, the bill was nothing!
Terrific service!

Called Direct Energy - app't scheduled at my convenience and within 36 hours, (non-emergency), technician came on time, called before arriving, assessed and completed service, provided valuable information and was done in a very timely fashion. 100% satisfied.

Wasn`t happy that the telephone-service agent did not listen to my request.(poor scheduling)
But was pleased that Customer service corrected it and send service to correct my problem with the floor drain that afternoon.
The service tech was clean a had the problem fixed in no time at all.
Thank you Paul Reinke

Direct Energy came out to do a yearly maintenance check of our furnace. I was able to ask the technician all of my questions and discuss any concerns and she happily answered everything to my satisfaction. She also didn't discourage me from watching, and gave me some helpful hints on how often to change the filters, etc. She was very patient.

I signed up for their Furnace Maintenance package. On the day of annual service the technician noticed high CO and diagnosed that the HEX should be changed. A second technician came the next day and quoted me for the labor (the labor to change HEX was not covered by the plan but the spare part was covered by manufacturer's warranty). The part was ordered at the same time and I received it in the evening in less than 6 hours. The next day Jerry and Peter showed up and spent 4 hours on the job. They did a perfect job and my furnace came back to life. The speed and efficiency of the service was exceptional. Jerry and Peter were excellent and knew what they were doing. I would definitely recommend Direct energy and their maintenance plans to others. I saved a lot even though I paid for the labor. The only thing to mention was about the first technician who diagnosed the problem. Because he was a subcontractor he just reported the problem to the HQ and left as fast as he could. He could have done what the second technician who was a direct energy personnel did on the next day. Ordering the parts and scheduling the service. That would have saved a day, but even with that delay it was still very fast.