My 9 year old Whirlpool washing machine would not agitate. I called Wise Appliance Service for servicing. Hassan arrived at the scheduled time, and he promptly found 3 socks that had over the years been 'eaten' by my washing machine. He then reset the washer and started a regular wash cycle. So no part replacement was necessary and he gave me a high five! He was happy to have quickly resolved the problem, even though it meant less work and money for him on this job. I really appreciated his honesty. I will definitely use him again for any future servicing.