AMJ Campbell Movers, Moving and Storage

AMJ Ottawa just delivered a 300 lb dual vanity to my house that my wife ordered through Wayfair. The paperwork stated that they would drop off in my driveway. When the delivery guys arrived they were professional, courteous and accommodating. They asked where I would like it dropped and I asked if they could put it on top of my front steps (5 High). They were agreeable to that even though they were not required to do it. They carried it up there with considerable effort but never once complained. They then gave me some advice on the best way to open it and explained the return policy in detail. I had checked this review site earlier in the week because i live in the country and was not familiar with this company. I was concerned when I read the previous reviews but my concerns were unwarranted. The two guys who delivered were excellent and I would not hesitate to recommend them.

The customer service was horrible. I ordered a chair from Article (no issue with them, responsive) and it arrived broken. Don’t know whose fault if was, just wanted it fixed. Article was quick to respond however dreaded having to deliver again. The first time was days of phone tag. So phone tag started again, I finally said, listen, I’m available Friday afternoon, if that works just leave me a voicemail and book it, if not we keep trying. Keep getting calls no voicemails. I call back (every time call about 6 yikes trying to get a real damn person) and day again, I left a vm, can do it this time, yes or no, please call back and acknowledge you have listened to the message. Nope!!! Get an anonymous call with an automated vm saying they are coming 8-11 in the morning, doesn’t work. I call back say as such. Get a text asking to confirm the morning delivery (at 4:50, they close at 5), this is for the next day. Of course phone and phone nobody there, ask how they can do this with me never confirming and explicitly beg for them to contact me. Just in case I leave my ringer on, 7:30 am next day I get a call from delivery guys telling me they are arriving, seriously, I tell them what’s up, they more or less say now or you go through this again, I get up say screw it, sit in the lobby explain the ordeal to security (who I never got to arrange this delivery with) and they don’t show. I call and they say, oh we thought we would let you sleep so went somewhere else. Seriously??! You think you could have told me as I sit for 30 min in my pjs in the lobby. Awful awful organization. Guys were nice enough, actually unpacked to ensure everything was fine, but c’mon.

Was very impressed with Bruce and Crew from AMJ Campbell Barrie location. They were fast and efficient, I was nervous due to it being a winter move but the team did great! Would defiantly recommend AMJ Campbell for your next move

Very impressed with service provided by AMJ Campbell for delivery of our Wayfair dining room table. Kept us informed as to delivery time and were great unloading the table. Very efficient and courteous crew.

Avoid AMJ Campbell at all costs. We had 3 companies quote our move and at first AMJ seemed to address our move in the most time efficient manner. AMJ quoted 6 movers so we could have an inside and outside crew to protect our newly renovated flooring and complete the move in 1 day. On the day of the move only 5 movers showed up, no phone call from the sales person or operations manager to let me know. Loading the old house took as long as what the sales person had quoted for the whole job. Upon arrival on the new place, the driver advised he wouldn't be able to back the truck up to our house and they needed to order a shuttle. Shuttle showed up 2 hours later (9 pm) now and they spent 2 hours unloading the truck and called it a night at 11pm. They then returned in the morning with a crew of 3, not the 6 again that I was promised. it took them another 7.5 hours plus they didn't have enough people for an inside and outside crew, thus our brand new flooring ended up with a couple large scratches and dirty brand new carpet. We had to leave to the lawyers and the movers weren't finished and when we came back stuff was left anywhere and everywhere. The move happened 3 weeks ago and we are still looking for stuff as they didn't pay any attention to how the boxes were labeled. I have followed up with the sales person and management with no response. They think they've done me a favour by not charging for the shuttle and removing some surcharges. They were a let down from the second they showed up and continue to be a let down with their follow up and ownership over a poorly executed move. @amjwestontario

Had to do a move from Spruce Grove to Edmonton Alberta. We did the pre-packing. Move out took about 3 hours and the move in took about 2-1/2 hours.

John, Dave, and Cyrus were an amazing moving team!

Movers loaded and moved belongings across the country and then from a storage unit within the city to a new home

Very clean workers, runners put fine to protect floors, attention to detail regarding what was to be packed. Very good supply of materials. Personable staff, friendly and courteous

Our daughter who lives in Windsor ON was getting anxious of our welfare we were alone in Pickering ON. She found us a home and we had the anxious task of moving.
Of course the business of selling our home and buying our new home in Windsor was anything but smooth.
The only thing that happened good was AMJ. Right from the start to end they were true professionals. Absolute delight to see the way the way they conducted their business. Danny Santia our contact literally took the worry out of the move.
In simple words, thank you for taking care of us.

This company is an absolute mess. I am having my stuff shipped from the UK to Montreal. All was OK on the UK side (managed by a different company who then passed it on to AMJ Campbell unfortunately), it has now been 5 weeks since it arrived in Toronto and it is still stuck in their warehouse. Very poor communication, customer service nonexistent. If I wasn't calling them every few days for an update (which is always the same, it still here, we ll let you know when it leaves), they would never be in touch with me. No delivery in sight. Terrible company. Please avoid as plague.