Ritz Furniture Planet Ltd

I am writing to express my profound disappointment and frustration with the abysmal level of service I have received from Ritz Furniture regarding my recent furniture purchase.

To say that my experience has been subpar would be a gross understatement. From the very onset, there have been glaring issues that have not only inconvenienced me but also left me feeling utterly disheartened by your lack of professionalism and regard for customer satisfaction.

Firstly, the delivery of my furniture was an absolute debacle. Not only was it delayed, but it was spread across 3 separate days,

However, the delivery mishaps were only the beginning of my ordeal. Upon inspecting the furniture, I discovered numerous defects and issues sent to customer service via email and photograph, even though these items were supposedly brand new. The fact that I encountered problems with multiple pieces, including a recliner chair and the bedroom set mirror, speaks volumes about the quality control standards of your company.

What is even more distressing is the lack of urgency and efficiency in resolving these issues. I have been tirelessly chasing your customer service team for a resolution for over 20 days now (2-3 calls daily), yet the problems persist unresolved with daily different promises. The nonchalant attitude and empty promises I have received from your representatives are nothing short of appalling.

Furthermore, the suggestion from your customer service team to purchase a leather sofa as a solution to the issues with my fabric sofa is not only ludicrous but also insulting. It demonstrates a complete disregard for my concerns and shows a lack of understanding of basic customer service principles.

Absolutely horrible furniture. Gave defective and broken parts and refused to give any service. They are pathetic people selling ridiculously poor furniture

10 months ago
Me and my husband recently made a purchase at Ritz and we bought a king bed set. We had a budget in mind and went up straight with the same to the salesperson. Karan and Monika helped us during the visit. Got the bed delivered the very next day. The guys who came to deliver were really humble and set up the bed without any hustle. The prices at the store are competitive and quality is great. Must visit the store for all your furniture needs..

When I purchased I was specified about delivery date before new year we received the order missing one item without previous notice when I called them the customer service Himeni hung up on me twice just because I asked to refund the price of the missing item !
I had to go to the store which is one hour away from my home to ask for a refund , the management deals with the customer in nonprofessional way!!

Worst place and Worst customer service, I am not going to recommend this place to anyone, they should close down.

We got our furniture late after 2.5 month. Please do not shop here

Poor quality products and no warranty! Need to open a case in consumer forum now. It’s been just few months and bunk bed center wood completely shreds up !

The upper part is shaking a lot and feels complete insecure for kids! Even no finishing of wood slats and drawers size etc

This is $500 product in just 8 months became piece of junk
They do not even considering manufactured defect warranty even though I was told at the time of purchase !

Oder# 03632

We purchased furniture from here. i observed very good service and in terms of price aswell. I referred my all friends to have a visit as they have a lot of variety in all form.

First of all, if I could give a review of 0 I would. This is the worst furniture store I've ever dealt with. At first everything seemed great, the owner told us that they could give us a light grey sectional couch with the material of their display couch. Therefore, it was considered a custom couch. They told us the couch would come in 6 weeks. The couch came 2 weeks late in the wrong color ( greenish bluish grey). We called the store atleast 4 times and were told twice that they'd give us a call back. Finally, no one called back and when we called one last time before going in to the store, they tried to place the blame on us for not "liking" the color. Not only did the associated not take ownership for their mistakes but attempted to place the blame on us! They're rude and not worth your time. DO NOT BUY anything from this store.

I am very delightful to share my views with you all about the service which i got from the RITZ Service. I am very pleased with the furniture in term of price and quality. They offered me the best price in which no other store is giving me the dinning table and bed set. The sales person are so helpful and i haven't seen such a politeness in term of customer service.
Thanks

would give it a zero if I could. We purchased a bedroom set. As soon as we got it delivered and we assembled it, we discovered that the headboard was defective and was moving front and back to the point where it could actually break off. We called immediately, took a video and reported the issue. We had to call at least 5 times until they sent someone to look at it. Two people showed up without masks or even a toolbox. They told us this is the way it is and best to put something in the back of the bed to support it. I think Ikea has better quality furniture for 1/4 of the price we paid. Save your money and spend it elsewhere where you would get better quality and definitely better customer service